Hiring Manager S Name
Brand Development Manager - M&S / Role Summary
The BDM is responsible for achieving M&S micro and macro KPI's for in-store staff catering, including central planning and co-ordination with other key stakeholders to drive improvement and innovation in the catering offer. In-store training and monitoring to achieve consistent agreed standards in food and service and support to help stores and centre achieve financial and food safety targets.
Person Profile /
- A passion for service: warm, friendly and genuine with the ability to lead, inspire and motivate a large and diverse team with fairness and empathy, having courageous performance discussions as appropriate. Able to create and implement economically sustainable solutions to the benefit of the Client and Elior UK.
- A performance driven approach: creates a culture of results within a high pressured environment through a strong team spirit, instilling a hunger to be part of a winning team. Anticipates and takes advantage of internal and external factors, for long term commercial benefit. Is highly organised in working style, prioritising, scheduling and delegating with skill.
- Taking the Initiative: takes ownership, is committed to achieving growth by creating a culture of innovation, commitment and dynamism. Has courage to promote and foster independent decision making throughout the team, enabling individual and team growth by learning from mistakes, and providing timely and effective feedback.
- Respecting Commitments: able to listen with empathy enabling impartial judgement, quickly establishing trust and rapport. Being an exemplary role model. Delivering unequivocally on client and customer promises and contractual compliance through delivering operational excellence within your teams.
Key Role Accountabilities /
- Consistent and correct delivery of 'your café' offer through liaison with in-store catering teams, store and regional management
- Showcasing of new M&S product ranges in 'your café' and in sync with phase change dates including production of marketing materials
- Showcasing of 'your café' to regional key stakeholders, RLT, National BIG, use of the development kitchen
- Analysis of sales and costs data to steer menu development in line with customer demand and SPR performance
- Management of approved product list and all supporting documentation - menus, pricing, reference guides, e-ticketing
- Weekly product fixing
- Store visits as required to deliver brand consistency across 'your lounge' format
- Management of M&S central support mailbox and helpdesk including Yammer
- Support for new store openings
- your 'lounge' offer development and standards support planning
- Monthly production of store and regional MI