FFT FEEDBACK

FEBRUARY 2017

Please find below the feedback from the Friends and Family Test i.e. would you recommend friend and family to our surgery.Feedback has to be made back to NHS England and the results added to NHS Choices. So please ensure that you feed in your comments

We make available the option to feedback via text requests/questionnaire that you will receive after your appointment or by the cards available in reception.

FRIENDS AND FAMILY FEEDBACK FOR THE MONTH OF FEBRUARY 2017

HIGHLY LIKELY01 (in-house response)95 (via text response)

LIKELY 17

NEITHER LIKELY/ UNLIKELY01

UNLIKELY02

EXTREMELY UNLIKELY06

DON’T KNOW01

COMMENTS

  • All the staff are very helpful, polite and listen to me. Doctors are incredibly kind and open to my suggestions, answering always my questions – referring me to the correct specialist – I cannot thank you enough
  • Helpful and clear
  • Prompt efficient consultation and seen on time
  • Always very helpful and understanding
  • All staff from reception to nurses and doctors are so accommodating and kind
  • Very helpful and friendly. Easy to get a quick appointment and to register as a new patient
  • The on the day appointment system works well, Staff are friendly. Appointments are punctual
  • Good customer service
  • Very helpful receptionists and the nurse today explained everything well. The doctor last week was incompetent andwhat he didn’t know about he sent.
  • Extremely likely to recommend Herne Hill Rad Medical is because they are extremely good at solving my problems quickly by referrals and recommendations.
  • Very welcoming doctor
  • Friendly and informative staff
  • I can always get a same day appointment if I call early. Friendly staff, nurses and doctors.
  • At HHR Practice, the staff are so friendly and the Doctors are so reassuring. The surgery itself is light and airy andcomfortable.
  • Staff is unwilling to help – after 1 visit and 2 calls I was informed I could book same day appointment
  • Friendly and efficient, but can be hard to get a female doctor appointment.
  • They are always helpful, polite and respectful. It is easy to get an appointment with a doctor and everybody at the practice is friendly and helpful
  • Patients are involved in their care. Everybody within the service system are approachable and they deliver good standard of care to their patients
  • Because you are very helpful
  • Good time and doctor
  • Amazing staff and doctors. Always get an appointment asap
  • Easy to book, quick time frame. Professional
  • Always receive excellent service from both reception staff and the doctors. Reception staff are always helpful and try to make appointments as quickly as possible
  • Prompt service, treated as an individual by Dr Perkins
  • Very efficient, thorough and friendly service
  • Really lovely doctor. Friendly and attentive.
  • Because I have been treated kindly most of the time. The staffs have always been professional, patient, efficient, friendly and courteous at all times.
  • Good Care
  • Friendly staff and good doctors
  • Nurse Mandy is so enthusiastic and helpful she deserves a great review.
  • Excellent delivery in service
  • Doctor spent time to answer any questions I had and reception staff are lovely
  • Good service and friendly advice
  • The service at the GP is super good
  • Having recently joined the practice the reception staff are very friendly and helpful. Lovely atmosphere and quick appointment times
  • Excellent Service
  • Polite and friendly staff. GP very professional and thorough
  • Reception staff very friendly and Dr Gill is lovely.
  • I was heard and reassured. I felt supported
  • Good receptionists
  • Good timekeeping. Excellent doctor, listens and not reaching for the prescription pad immediately.
  • Always able to get an appointment, friendly and helpful staff, great use of technology to enable efficient administration of service, very positive experience
  • Doctor always has time to listen to me and takes time to explain things that sometime I don’t understand
  • Excellent, friendly and efficient
  • Extremely helpful
  • Good Service
  • Doctor today took good time with me and really asked questions about my overall health
  • Really friendly and helpful doctors. Very efficient and always able to see someone when I really need. We left our last practice because we were unhappy
  • Friendly and efficient
  • Very approachable, polite and professional surgery. Lots of information and help with community services
  • Punctual appointment and very helpful consultation
  • Friendly staff and happy with my doctor. I am comfortable with my GP
  • I find the surgery caring – all the doctors and reception are amazing. I trust my GP. The staff help as much as possible when needed
  • Very friendly atmosphere and punctual
  • Good quick service. No busy waiting room that is full of germs
  • Because of the service I am given
  • Because all the reception staff are very helpful, the doctors listen, care and actually have time for me when I need. I feel very happy to belong to this surgery.

HHR Medical