hey dee ho Social Media policy
This is the official policy for social media at hey dee ho music Group of Companies and its Employees.
At hey dee ho we appreciate and encourage Employees to participate in social media and exchange ideas. Use common sense when using social media: add value in social conversation but keep your cool and let your Franchise Manager know if something goes wrong.
The internet is NOT anonymous and it does not forget. Anything you say on behalf of or about hey dee ho can be detrimental not only to the business but to the entire franchise network. Therefore, we expect all who participate in social media, and discuss hey dee ho in any way, to understand and follow this policy.
- Employees are allowed to associate themselves with the company when posting but they must clearly brand their online posts as personal and purely their own. The company should not be held liable for any repercussions the employees’ content may generate.
- Content pertaining to sensitive company information should not be shared to the outside online community. Divulging information like the companys internal operations and legal matters are prohibited. Employees are not allowed to disclose information that are financial, operational and/or legal in nature, as well as any information that pertains to clients and customers.
- Never reveal information that may reveal identities of children or their families. Be aware of information that would violate confidentiality or legal guidelines or violates your own privacy.
- Be aware of inappropriate personal posting by customers, operators and friends. You are the administrator of your own page and should remove any inappropriate posts in a timely manner.
- Do not engage in inflammatory or inappropriate discussions about competitors.
- Do not post any defaming or disparaging comments about any hey dee ho customer or child.
- Do not post any defaming or disparaging comments about a hey dee ho franchisee, any member of the hey dee ho Group, its directors, its suppliers, or any employees.
- Proper copyright and reference laws should be observed by employees when posting online.
- Dishonorable content such as racial, ethnic, sexual, religious, and physical disability slurs are not tolerated. Do not post or link to any materials that are defamatory, harassing or indecent. Be aware that defamation,copyright, consumer protection laws (including misleading and deceptive conduct), advertising standards, intellectual property, trade promotion regulations, SPAMandprivacy lawsapply. Be aware that collusion on prices and other matters is illegal, a serious matter and will not be tolerated at any time.
If someone else (such as a customer) complains: If a negative post or comment is found about you or hey dee ho do NOT counter with another negative post. NEVER engage a customer’s complaint with an argument or use bad language. As quickly as possible (and on the same day you see the complaint) you must contact hey dee ho P/L who will then handle the complaint in consultation with you. If necessary, you can block access to customers who have become aggressive or negative towards the hey dee ho brand but only do so after contacting your Franchise Manager for assistance first.
If you have a complaint: Please contact your Franchise Manager or Jenny Wilkinson who will then handle the complaint in consultation with you.
Remember: The terms of your employment agreement and all other rules, regulations and policies of hey dee ho apply to your use of social media. You must also comply with the terms and conditions adopted by Facebook relating to the appropriate use of a Facebook page.
Received and understood: ...... (Signature)
Name: ......
Date: ......