Jeffrey Mark Jaggers
4468 Carolina St
Grand Prairie, Texas 75052
(972) 237-2510 (Home)
(682) 472-7509 (Mobile)
(Email)
Professional experience
Aug. 2007 – Present Handmark Inc. Southlake, Texas
Product Manager of Ecommerce & Web
n Responsible for the end to end business management of web-based products including online desktop and on-device wireless stores for Handmark, Sprint and other partners.
n Execute the strategic direction for web-based products by analyzing competitors, industry and market segment conditions, creating the requisite business and go-to-market plans, and helping prepare operational plans.
n Work closely with other product managers, software development engineers, sales, marketing and both internal and external.
n Provide leadership, vision and direction for Handmark web products.
n Develop detailed product and functional requirements to include feature, function and interface specification.
n Development of North American and International products and projects.
n Build consensus among key customers, sales, marketing, business development and engineering for product functionality.
n Identify and resolve issues regarding product functionality throughout the development process.
n Incorporate customer feedback, market trends and competitive analysis into enhancements and product evolution.
n Coordinate with sales and marketing to drive “after launch” product adoption and activities to exceed adoption and revenue growth goals.
n Ability to manage multiple projects – work prioritization, planning, task deligation and work with peers in a cross-functional setting.
n Strong experience and knowledge about current eCommerce business intelligence tools and applications.
n Experience working directly with wireless carriers and manufacturers - Sprint, Research in Motion (Blackberry), Alltel, Telus, Nokia, Cellular South.
n Experience working with desktop and mobile billing solutions – Paypal, Google, Verisign, Bango, OpenBit, QPass, SMS and Premium SMS.
Apr. 2007 – Aug. 2007 First Horizon / Glotel, Inc. Irving, Texas
Enterprise Internet Project / Program Manager
n Research, develop, recommend, and implement all site/feature/functional enhancements to maintain and further the Web presence for the First Horizon brand online.
n Develop programs, features, and functionality for the Web sites, as well as supporting marketing programs, products, promotions, testing, and training materials.
n Manage day-to-day Web operations, including maintenance, implementation of Web site updates, management of content updates, interaction with constituents for Web page/site development
n Accountable for business metrics associated with Internet channel, including traffic and new customers via Internet growth, improvement in content impact measurements, and industry accolades and rankings
n Define and manage the content strategy, requirements, resources, applications and delivery for the Web site – identify and develop additional sources of content and functionality to drive site’s overall interactivity, effectiveness, and usefulness
n Develop and maintain brand-specific content strategy, contact strategy, and promotional calendar
n Develop new content and functionality partnerships through outsourcing/syndication/partnering opportunities and negotiate contracts, terms for delivery
n Communicate new program releases and apprise stakeholders (field and support staff) of modifications
n Ensure overall Web site quality assurance to include compliance site style standards, including, consistent look and feel pages and site architecture
n Analyze usability of Web sites and recommend improvements
n Conduct competitive analysis to stay abreast of key market, industry, technology, product, and competitive developments. Competitive research will also drive new feature/functionality decisions
n Develop and coordinate primary and secondary market research, including focus groups, surveys, customer interviews, and usability testing
n Work with internal customers/departments to develop new features or improve existing features
Apr. 2001 – Apr. 2007 Mapsco, Inc. Addison, Texas
Web Services and E-business Manager
n Managed development and maintenance of corporate website, corporate ecommerce site, online mapping system and Intranet.
n Maintenance of Online Store operations, and corporate information on Website.
n Coordination of catalog and fulfillment for Online Store.
n Responsible for 35+% yearly growth of online sales.
n Management and implementation of all Internet and E-mail marketing. Pay per click advertising (Overture / Google), search engine optimization, eBay store and auctions, online data feeds (Froogle / Alibris), affiliate programs and web analytics.
n Programming and development of E-Commerce system.
n Development of requirements for and management of third-party web design and hosting consultants.
n Coordinate, develop and maintain other departments’ Web presence requirements
n Maintain and manage Windows 2000/2003 web servers and network security.
n Provide customer technical support for software and online services.
n Plan yearly departmental budgets and expenses.
n Plan and manage all Internet and software projects.
n Attend and plan weekly staff and department meetings.
n Implementation and conversion of website and e-commerce software to new system and hardware.
n Set up strategic partnerships with advertising agencies, hardware and software vendors, hosting partners and other companies along with management of all contacts.
n Skills used: HTML, CSS, XML, PHP, Perl, ASP
n Software used: Photoshop, Acrobat, Project, Flash, Swish, Dreamweaver, Exchange, Visual Studio, MySQL, SQL, IIS, 2000/2003 Server and various security and networking software.
n E-commerce and analytics platforms: Intershop, storefront.net, deepmetrix and web trends
n Supervised 2 direct reporting employees.
n Projects developed and maintained:
n http://www.mapsco.com
n http://www.mapscoforrealestate.com
n http://www.roadsoftexas.com
n http://www.mapscoinc.com
n Mapsco USA Mapping software
n Mapsco DFW, Austin, San Antonio and Denver Mapping software
n Mapsco PDF software
Aug. 2000 – Apr. 2001 Ascension New Media, Inc. Dallas, Texas
Internet Development and Network Administration Manager
n Performed design work, programming and project management for Ascension. Involved in the design and implementation of websites, interactive cdroms, multimedia projects and e-commerce sites.
n Set up strategic partnerships with advertising agencies, hardware and software vendors, hosting partners and other companies.
n Experience with Macromedia Dreamweaver , Adobe Photoshop, Macromedia Director, Adobe Illustrator, Adobe Image Ready, Macromedia Flash, Swish, Web Position Gold, Web Trends Statistics Software.
n Experience setting up MySQL databases to interact with Chilisoft ASP, e-commerce software and MIVA e-commerce software.
n Experience reading, editing, writing and implementing Javascript, CGI (Perl) and PHP scripts.
n Experience administering and managing Windows 2000 and Apache/NT/Linux servers (Cobalt RAQ, RedHat, CPanel), Microsoft 95/98/NT workstations, setting up web servers, SMTP email servers, Domain Name Servers network management and hardware skills.
n Experience with search engine optimization and website statistics reporting.
n Managed customer accounts and projects.
n Supervised 4 direct reporting employees.
n Client list (websites and multimedia projects):
n Hillwood Residential and Investment Properties
n Grubb & Ellis
n Goodman Homes
n Johnson Space Center Federal Credit Union
n Raytheon
n S2 Systems
n Stemmons Corridor Business Association
n North Texas Podiatry
n Trammel Crow
Jan. 2000 – Aug. 2000 Digital Future Solutions Dallas, Texas
Project Development and Network Manager
n Performed design work, programming and project management for Digital Future Solutions
n Experience with Microsoft Frontpage 97/98/2000,Macromedia Dreamweaver 2.0/3.0, Adobe Photoshop 4.0/5.0/5.5, Microsoft Image Composer, Internet Explorer 4.0/5.0, Netscape 4.7, Macromedia Fireworks, Webgraphics Optimizer, Paint Shop Pro, Microsoft Publisher, Drumbeat 2000, Macromedia Flash 4, Microsoft Visual Interdev
n Experience writing/using/editing Java applets, javascript, CGI, HTML.
n Experience using various software to set up electronic commerce websites, databases and shopping carts.
n Experience using Apache/NT/Linux servers, Microsoft 95/98/NT workstations.
n Supervised 5 direct reporting employees
Mar. 1997 – Jan. 2000 Govt. Records Services Dallas, Texas
Network/System Support Engineer
n Customer/technical support of software including: Windows 3.1, Windows 95, Windows NT, Windows 98, NetWare, proprietary cashiering (POS system), indexing, imaging software and Novell.
n Experience with IBM AS400, IBM Pcomm, IBM Visual Info Client, and NetWare Client. And Network configuration of Windows NT systems for connection to AS400 and Novell. Setting up Microsoft Exchange email server and configuring workstations for connection.
n Support and installation of Compaq servers, Compaq desktops, HP Printers, HP Optical Jukeboxes, IBM Optical Jukeboxes, Ethernet hubs and network token rings.
n Use of all this software and also Watcom SQL, Arcserve, ProComm and PCAnywhere.
n Primary customers are Government employees: County Clerk’s & County Courts Offices.
n Recent projects: Installation and configuration of 150 computers with IBM Pcomm and Visual Info Client for connection to AS400. Setting up 3 NT Servers as DHCP and DNS servers for connection to other pc’s through tcp/ip Ethernet and token ring.
Oct. 1996 - Mar. 1997 Microsoft-Volt Computer Serv. Irving, Texas
Pilot A Customer Support
n Customer support of Microsoft products including Windows 95, Windows 3.1, Office 95 & 97, Excel, Word, Exchange, Outlook, Internet Explorer.
n Basic technical support of these products.
n Telephone experience dealing with customers.
Sept. 1996 - Nov. 1996 NetBlocks, Inc. Dallas, Texas
Internet Development Executive
n Internet web page sales, design and marketing.
n Knowledge and use of Windows 95, Frontpage, Hot Dog Pro., Paint Shop Pro, Gif Animator, Flash, Dreamweaver, Netscape, and Internet Explorer.
n Knowledge of HTML, VRML, CGI, JAVA, gif and jpeg.
May 1992 - Sept. 1992 Fujitsu Network Trans. Sys. Richardson, Texas
Engineering Intern
n Performed technical specification drawings and literature.
n Knowledge and use of CADAM computer aided design systems.
n Knowledge and use of PC, Mac, UNIX, CADAM and HP Plotters.
n Performed engineering related duties in the telecommunications industry including vendor relations.
May 1991 - Sept. 1991 Fujitsu Network Trans. Sys. Richardson, Texas
Engineering Intern
n Performed technical specification drawings and literature.
n Knowledge and use of CADAM computer aided design systems.
n Knowledge and use of PC, Mac, UNIX, CADAM and HP Plotters.
n Performed engineering related duties in the telecommunications industry including vendor relations.
Other experience
May 1990 - Sept. 1990 Fujitsu Network Trans. Sys. Richardson, Texas
Marketing Intern
n Performed various marketing tasks: customer relations, advertising, and product mailings
Education
Fall 1997 – Current Univ. of Texas at Arlington Arlington, Texas
Interdisciplinary Studies/Internet Development/E-business Management
n Courses taken include: Pascal, C+, Economics, Electronic Commerce, Java, Web Design, Internet Marketing, Graphics Design
Spring 1994 University of North Texas Denton, Texas
Engineering Technology
n Courses taken include: Business management, technical writing
Fall 1990 - Fall 1994 Texas A&M University College Station, Texas
Engineering Technology
n Courses taken include: Employee management, technical design, electrical systems, mechanics and materials, FORTRAN, computer-aided design, physics.
Summer 1993 Blinn Comm. College College Station, Texas
Fall 1990 - Fall 1994 Collin County Comm. College Plano, Texas
Continued Education
2004
Communicating with Tact and Skill - Managers and Supervisors
2005
Time Management and Organizational Skills
Success Strategies for Internet and Email Marketing
2006
Practical Skills for Managers and Supervisors
Ethical Hacking and Countermeasures
Introduction to XML
Managing and Maintaining a Windows Server 2003 Environment
Skills
Knowledge and use of the following software: Adobe Photoshop, MySQL, Adobe Acrobat, Macromedia Flash, Swish, Macromedia Dreamweaver, Microsoft FrontPage, Microsoft Office 95/2003, Excel, Word, AutoCad, Exchange, Oulook, Gif Animator, Paint Shop Pro, Netscape, Internet Explorer 4.0, Arcserve, Watcom SQL, PCAnywhere, and various other software.
Knowledge and use of the following system platforms: Windows 2003 Server, Windows 2000 Server, Windows XP, Windows ME, Windows NT, Windows 98, Windows 95, Windows 3.1, Macintosh, UNIX, Linux Web Servers (Cobalt RAQ, RedHat, CPanel), and Novell.
Knowledge of the following programming languages: XML, ASP, FORTRAN, Pascal, C+, Java, Perl, PHP and HTML.
Knowledge and use of: Internet marketing, e-mail / newsletter marketing, PPC advertising (overture, google) , SEO, e-commerce data feeds (froogle, alibris), eBay auctions and stores.
Excellent knowledge of hardware installation and troubleshooting including: hard drives, mother boards, CD-ROM drives, sound cards, modems, printers, networking, servers, tape drives and various other hardware devices.
Knowledge and use of HP Plotters, HP Laser Printers, HP Optical Jukeboxes, Compaq/Dell Servers, Compaq/Dell Workstations, Xerox copiers, and other brands of copiers and printers.
Over 15 years experience using the Internet.
Interests and activities
Enjoy building and repairing computers during my free time.
Enjoy using computers, various software, and the Internet.
Enjoy cooking at home.
Enjoy riding and repairing motorcycles.
Enjoy working with people and dealing with customers.
References
Available at your request.