Help for Common Edzapp Application Questions

Help for Common Edzapp Application Questions

Be sure you are logged on to Roseburg’s Edzapp private label application which is: This will assure you see the questionsspecific to Roseburg Public Schools.

 When you first log onto our Edzapp application select non district applicant.

Do Not check either of the boxes shown below. If you check these it will hide the very questions that need to be answered for a complete application.

Please check this box if you are a current employee of Roseburg. / Don’t Check
Employe ID (if applicable) / Don’t Check

 Browser is Important-use the correct one.

Edzapp Recommends the following: Edzapp only works with FireFox (version 3.0 or higher) or Internet Explorer (version 8.0 or higher). They cannot assure or support the functionality of other browsers. You may continue with your current browser, but you may experience difficulty. Safari does not work with Edzapp.

 QUESTION SECTION:

How do I complete this section?
Read each question and provide an answer to the right. When you have answered a question you will see a green check mark to the left indicating it is complete. If you do not answer a question the red no entry icon will remain. On the application there is a help button look for:

Why does it say I haven't completed this section when I did?
If you are getting a message that your questions are not complete on the left side of the question itself, you will see a red no entry icon next to each question that has not been completed. Once you answer the question this will change to a green check mark. If there is a text box and you have no entry just enter "N/A" or NO into the box. Every box needs a text or No answer, use NA if not applicable. Scroll down and look at left side where icons are to find the red unanswered ones.
Why did I get logged out? Are my answers saved? Why did I return to the Login page after clicking on “Save”? Are my answers gone?
There is a session limit of 30 minutes. If you exceed this limit without clicking on “Save” you will be automatically logged off and your information isn’t saved. We recommend clicking on “Save” after answering each question to avoid being logged out as well as extending your session time. NOTE: There is a Save button under each text box to assist you in avoiding being timed out.

Please make sure you are allowing Pop Ups for EdZapp. You will receive a warning prior to being logged out but if you are blocking our pop ups you will miss it.

DOCUMENTS:

 How will I know if Edzapp has received my documents?
Return to your application. You can do this by going to "jobs applied to" and clicking on the icon in the Review Application column. In the documents section(near the bottom of the page), look at the column named "Status." If the document has been received you will see the word "Received" and the date. If the status is blank, then the document is NOT in the system and you need to follow the steps to either upload it, mail it or move from your own file. If the status is "Requested," AND the document has been mailed to Edzapp WITH the appropriate mailing barcode cover-sheet, then it is in progress.

 Mailed documents will normally be uploaded to the site within 2-3 business days of receipt in Edzapp offices.

Documents uploaded as a .pdf file are visible immediately.

Documents selected from your Document Management account arevisible immediately.

How do I use this section?
This section will list any documents the district requires. You will click on the appropriate icon to submit your documents. They are:

Envelope--to mail your documents

PDF icon--to upload your documents

File Cabinet--to use one of your Document Management documents.

Can I upload one page at a time?
No. All documents for a single request must be uploaded together. Subsequent uploads will replace what is currently there. For example: if you are uploading 10 pages of transcripts they must ALL be combined into one PDF to upload.

You can download free software that allows you to easily merge PDF files. Go to this URL and click on the file type under Basic that will work with your PC. After you have downloaded you can install the program and then open it. It is fairly easy to use if you just follow the directions.

Why are there no documents listed?
Either the district doesn't require any for the position you have designated, or they do not subscribe at a level where they provide District Specific Documents.

When I click on the mail icon I am not getting the mailing sheet. Why?
There are three possible reasons for this problem.

You must have Adobe Acrobat Reader installed on your PC. This is available for free online.

Your browser may be blocking pop-ups. You will want to have pop-ups enabled for our site. If you see a yellow bar at the top of your browser when you click on the “Generate Bar Code Sheet” button then you are likely blocking pop-ups. Click on the bar and you can change your setting to allow pop-ups. You can also bypass pop-ups by holding down the Ctrl button when clicking on the button.

You may need to adjust the settings in your Adobe Acrobat Reader program. These instructions are for version 9.0 so you may need to adjust them for your version. To change the preference, open Adobe Reader and select Edit, and then Preferences, and then Internet. Somewhere within the menu choices (this depends on the version you have installed) should be a box that you can uncheck that says, "Display PDF in Browser". Click "OK" and close Adobe Reader. When you click on the PDF link, the document should now open in Adobe Reader, not in the browser window.

Can I view my district documents?
No. District Documents are visible to the district ONLY. If you are concerned about uploading rest assured the process does not alter the appearance of the document. It will look as it does to you. If you are still concerned you can chose the option to mail your documents.

Can I send transcripts myself or do they need to be sent from my University?
You can send any document yourself, or you can have them sent directly from the university. With transcripts, they will be authenticated by EdZapp if they are determined to be in their original, official, sealed envelope. However, they MUST be sent with the corresponding bar code cover sheet. You either need to send the bar code sheet to your University to include with your transcript or have the document sent to you and forward it to Edzapp (sealed) with the corresponding bar code cover sheet. Remember, it is not important for your documents to be authenticated; at this point in the process, districts just want to see your transcripts. You could be asked for official transcripts upon being hired by a district.NOTE: All transcripts MUST be sent together.
How do I replace or delete a document?
District documents cannot be deleted only replaced. To replace a district document you need to go to the district document section on an application. (you can go to Jobs applied to and click on the icon in the Review Application column or just click on "My Application). You will be able to access the information needed to upload these documents when you click "Apply Now" on a Job Posting or when you log into their Custom Application and click on “My Application”.