Hellen Di Puorto
4043 E. San Angelo Ave. -Gilbert, AZ 85234 Tel.&Fax (480)2191646 - Cell.(602) 5773427 Office: WHALL 105F Tempe Campus
Email:
WORK EXPERIENCE
ASU
ASU online Arizona State University - College of Liberal Arts and Science - P.O. Box 870202
Tempe, AZ 85287-0202
Instructor
Honors Faculty
Italian Program
Aug. 2010 to present
ANAS S.p.A.V.le J.F. Kennedy, 25 - 80125 Napoli ITALY
Jul. 2006 to 2010
Administrative Assistant
Responsible experience in work involving the application of complex regulatory material, casework resolution and extensive public contact.
Responsible experience in handling customers’ requests for authorizations in specific areas governed by the company to the final approval.
Draft correspondence for approval and respond to routine correspondence.
Experience in working with local institutions, authorities or private organizations.
Experience in billing.
Independently edit and proofread documents for accuracy, formatting, clearances, style and compliance with regulations.
ITALIAMARE S.r.l.Via Circum.ne Esterna, 169 - 80019 Napoli ITALY
Jan. 2002 to Dec. 2004
Administrative Assistant
Official interpreter worked as the link between the executive office and US boat dealer and distributors. Placed orders for boats and accessories; reserved spots for boats on ships; dealt with US exporting companies.
Provided a wide range of administrative support and office management tasks.
Draft correspondence for approval and respond to routine correspondence; wrote complex correspondence or project proposals; researched references and background materials;Sorted, prioritized incoming mail and telegraphic traffic.
Served as custodian of files and classified material.
Screened telephone calls, prioritized and responded to inquiries.
Responsible for customers’ invoices issuance and billing inquiries.
Troubleshoot and resolve basic information management hardware problems; arranged for the installation/update of software. Maintained office equipment and arranged for required repair.
CicasS.r.L.Torre Centro Uffici Isola G/8 - 80143 Napoli ITALY
2004 to 2007
INTERTRAFFIC 2000 S.a.s. di Russo Marco &Co.Via G. Porzio, 4 Isola G/1- Centro Direzionale - 80143 Napoli ITALY
2003 to 2006
EFFEGI STRADE S.r.L.Via G. Porzio, 4 Isola G/1- Centro Digressional - 80143 Napoli ITALY
2004 to 2008
External Consultant
Layout of company activities, administrative and organizational order of work, personnel direction and public relations.
Private Tutor
Taught English to Italian students
Taught Italian to English students
ABILITIES and SKILLS
Bilingual
English (fluent) both spoken and written;
Italian (native) both spoken and written;
other languages: basic knowledge of Spanish both spoken and written;
basic knowledge of French both spoken and written.
Good computer skills and ability to utilize MS Office applications, SAP program, Blackboard and E-mail/Internet.
Ability to interpret and apply complex regulations correctly, define procedures and give sound advice.
Excellent interpersonal and communications skills, together with good customer skills. Tact, good judgment and sensitivity in dealing with public.
Ability to draft replies for official correspondence, moderately difficult reports in precise and correct English and Italian.
Ability to work independently under pressure yet within the framework of a team.
Ability to work with distressed individuals to seek solutions to their problems.
Independence, initiative, and good organizational skills.
Ability to plan, prioritize, and coordinate own and others' tasks.
EDUCATION
LAUREA/MASTER’S DEGREE in Foreign Languages and literatures (Major in English) 11/17/1999
Universita’ degli Studi “Suor Orsola Benincasa” - Corso Vittorio Emanuele, Napoli-ITALY
CERTIFICATES
TOEFL IPT Arizona State University -Tempe, AZ 03/12/2010
TOEFL CBEducational Testing Service -New York, NY 12/29/2000