Healthwatch Darlington Volunteer and Outreach Coordinator Application

Healthwatch Darlington Volunteer and Outreach Coordinator Application

Healthwatch Darlington

Job description

Job title Volunteer and Outreach Coordinator

Employer Healthwatch Darlington Ltd

Responsible to Chief Executive

Accountable to Operations Manager

Salary £19,240 (pro rata)

Hours Part time, 27.5 hours per week (Monday – Friday)

Holidays 23 days plus bank holidays (pro rata)

Contract type Fixed Term to March 2019 with continuation subject to funding

Location Healthwatch Darlington Ltd Jubilee House, 1 Chancery Lane, Darlington DL1 1QP

Job summary

To lead on Healthwatch Darlington’s outreach and volunteering programme. You will plan and deliver a programme of outreach and engagement activities across the community to gather the views of people who use health and social care. For many people these activities will be their first contact with Healthwatch so it will be an important part of the job to promote our work and to encourage people to become involved. As the Volunteer and Outreach Coordinator you will work closely with Darlington’s voluntary and community sector, complementing their work and drawing on their experience. You will recruit and support volunteers for a variety of roles, including assisting with outreach and engagement activities.

Key responsibilities

1.  Volunteer coordination role

·  Act as a point of contact for all Healthwatch Darlington engagement and volunteering.

·  Develop volunteering roles to support the work of Healthwatch Darlington.

·  Ensure appropriate induction processes are available to all Healthwatch Darlington volunteers.

·  Provide support to the Healthwatch Darlington volunteers.

·  Ensure there is an up-to-date register of volunteers and relevant training.

·  Enable volunteers to identify information and training needs.

2.  Outreach role

·  Develop relationships with local voluntary, community, patient and user groups, to further the work of Healthwatch Darlington.

·  Develop an appropriate programme of outreach activities to promote Healthwatch Darlington and gather people’s views and experiences of health and social care services in Darlington.

·  Ensure Healthwatch Darlington has a presence at relevant community events.

·  Develop and maintain a recurring programme of outreach at venues across the town.

·  Ensure that outreach and engagement sessions are delivered, either personally or via trained volunteers

·  Ensure that all data collected through community engagement work is properly recorded so that both Healthwatch Darlington and Healthwatch England have access to accurate information about people’s views and experiences.

3.  General

·  Answer and respond appropriately to enquiries that come through Healthwatch Darlington telephone or email.

·  Be aware of current trends in social care and health policy and service provision that may have an impact in Darlington.

·  Promote equality and diversity in all aspects of work and challenge discrimination

·  Take responsibility for own health and safety and that of others affected by Healthwatch Darlington’s operations.

·  Maintain the security and confidentiality of data and information handled by Healthwatch Darlington.

·  Undertake any personal training that may be required to keep up-to-date and fulfil the requirements identified for this job description and make full use of line management and supervision.

This list is typical of the level of duties that the post-holder will be expected to perform. It is not necessarily exhaustive and other duties of a similar type and level may be required.

4.  Equality and diversity

Healthwatch Darlington is committed to promoting equality and diversity and will take steps to challenge discrimination, harassment and victimisation in everything that we do. No organisation or individual to whom we provide services will be disrespectfully treated or discriminated against by us on any condition or requirement that cannot be shown to be justified including but not limited to the nine protected characteristics defined in the Equality Act 2010.

Person specification

Essential requirements necessary for the role

·  A good standard of education including good English communication skills, both written and verbal, including the ability to produce clear, concise reports.

·  Experience of working with volunteers in a volunteer manager’s role or equivalent.

·  Ability to use IT effectively for communications and information management.

·  Experience of networking and working in partnership with the users of health and social care services and the organisations and groups that represent them.

·  An understanding of the needs of service users for the information and signposting required to make best use of services.

·  Computer literacy to include use of all Microsoft applications and email and ability to learn new skills quickly.

·  Ability to work as part of a team

·  Self-motivated, with initiative and willingness to be flexible.

·  Commitment to equality and diversity and to providing accessible communications and opportunities to engage.

·  Ability to analyse and draw conclusions from a range of information.

Desirable requirements for the role

·  Experience of using social media in the workplace.

·  Experience of working in or with the voluntary and community sector.

·  Experience of liaising with providers of information on health and social care issues.

·  Experience of working with information and support networks.

·  Experience of working across boundaries, in a partnership environment.

Personal attributes

Essential

·  Commitment to the values, aims and purpose of Healthwatch Darlington.

·  Commitment to detail, ensuring all work is accurate, concise and understandable.

·  Commitment to equality and diversity.

·  Enthusiasm, energy, and resilience.

·  Understanding of how to work within professional boundaries.

·  Willing to work in co-operation with team members.

·  Organisational and time management skill

Healthwatch Volunteer and Outreach Coordinator
Application Form

Please complete all sections of the form using black ink or type.

CVs will not be accepted or considered.

Vacancy Details
Title of role applied for: Volunteer and Outreach Coordinator
To be reviewed with effect from 31.3.2019 / Ref: HW/DAR/VOC
Department: Healthwatch Darlington / Location: Darlington
How did you hear about this role?
Do you know anyone who is already employed by the organisation and if so, in what capacity?
Section 1: Personal Details
Mr/Mrs/Miss/Ms/Dr / First Names: / Known as:
Surname: / NI Number:
Address:
Post Code:
Section 2: Contact Details
Home: / Phone:
Mobile phone: / Email Address:
Can we contact you at work?

Yes

/

No

What is your preferred method of communication? Telephone Email
Section 3: Current / Most recent appointment
Title of current role/volunteer role:
Current Employer/Organisation:
Date Started: / Employer/Organisation Address:
Notice Required:
Main responsibilities:
Section 4: Education and Training
Please give brief details of any education, qualifications or training that you feel may be relevant to this post.
Section 5: Employment History/ Voluntary Work (in the last 5 years)
Please give details of any relevant paid or unpaid work - (Most recent first)
Name of Employer, type of Business and Role Title / Dates
To and from / Duties and reason for leaving
(If you require more space, please continue on a separate sheet)
Section 6: Activities and Interests
Section 7: Supporting Information
Please use this section to explain why you are applying for the role. Concentrate on how your experience, skills and personal qualities match the requirements of the role purpose and person specification.
(If you require more space, please continue on a separate sheet)
Section 8: Reasonable Adjustments
Healthwatch Darlington is an Equal Opportunities organisation. Applications from all sections of the community are welcome. Healthwatch Darlington is committed to making reasonable adjustments where these would facilitate participation.
Section 9: Additional Information
Do you have a valid UK Driving Licence?

Yes

/

No

Does your licence have any endorsements or penalty points?

Yes

/

No

If Yes, please give brief details below:
Please use this space to provide any additional information that you feel is relevant to your application, which has not been covered anywhere else within this form.
(please continue on separate sheet if required)
Section 10: Recruitment Monitoring Form
These next two sheets will be separated from your application form upon receipt and does not form part of the selection process. It will be retained by the organisation purely for monitoring purposes.

Position applied for:
Healthwatch Darlington can then compare the success rates of different groups at both the short listing and appointment stages to ensure our Equal Opportunities Policy is fully and fairly implemented in line with the Equality Act 2010 (and for no other reason) please complete this section.
Gender
Male Female Prefer not to say
Disability
Do you consider yourself to be a disabled person?

Yes

/

No

Prefer not to say

Age Range
16-25 26-35 36-45 46-55 56-65 66-70 Over 70
Prefer not to say
Ethnic Origin
White:
White UK
Irish
White non-UK
Any other White background
Mixed:
White and Black Caribbean
White and Black African
White and Asian
Any other Mixed background:
Asian or Asian British:
Indian
Pakistani
Bangladeshi
Any other Asian background: / Black or Black British:
Black Caribbean
Black African
Any other Black background
Chinese or other Ethnic Group:
Chinese
Vietnamese
Any other ethnic background
Any other background
Prefer not to say
How would you define your sexual orientation?
Gay Lesbian Heterosexual (straight) Bisexual
Prefer not to say
Do you have a religion or faith?
Yes No Prefer not to say
If yes please select
Baha’i / Buddhist
Christian / Hindu
Jain / Jewish
Muslim / Sikh
Other religion or faith (please specify)
Employment Status
Are you currently In other Employment Unemployed On a Career Break
Other
Section 11: References
Please provide two referees. These could be a present or past employer or someone who knows you well enough to comment on your suitability for this post.
Name:
Organisation:
Address:
Post Code:
Phone No:
Preferred method of communication: (*please delete as appropriate)
Letter / Email*
Email Address:
In what capacity does the referee know you? / Name:
Organisation:
Address:
Post Code:
Phone No:
Preferred method of communication: (*please delete as appropriate)
Letter / Email*
Email Address:
In what capacity does the referee know you?
In the case of references, please tick the box if you do not want us to contact your referee without your prior consent.
Please do not contact my referee without consent ¨
Section 12: Rehabilitation of Offenders Act (1974)
The Rehabilitation of Offenders Act allows a person who has been convicted of a criminal offence involving a sentence of not more than 2 ½ years imprisonment and who has since lived trouble free for a specified period of time (related to the severity of the offence) to be treated as if the offence, conviction or sentence had never occurred. This is known as a spent conviction.
The position for which you are applying is one of those to which the provisions of the above Act in relation to spent convictions, do not apply. You must, therefore, disclose whether you have any previous convictions, whether or not they are spent. Should you identify that you have a criminal conviction, this will be discussed in confidence at interview. However, you should note that only convictions that are relevant to the role in question will be taken into account.
Do you have any spent convictions

Yes

/

No

If yes, please give brief details below:

Yes

/

No

Do you have any convictions that are unspent under the Rehabilitation of Offenders Act 1974?
If yes, please give details / dates of offence(s) and sentence below:
(If you require more space, please continue on a separate sheet)
If you do not disclose any conviction you have it could lead to your application being rejected, or, if you are appointed, may lead later to your dismissal.
People who have convictions will be treated fairly and given every opportunity to establish their suitability for the role. Any information that you give will be kept in strict confidence; however, it may be shared with relevant third-parties and will be used only in respect of your application for this role.
Returning this Form
Healthwatch Darlington Limited
Jubilee House
1 Chancery Lane
Darlington
DL1 5QP
01325 380145 or 07525237723
Email:
Website: www.healthwatchdarlington.co.uk

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