Po Leung Kuk is a well-established charitable organization in Hong Kong and has been serving the local community for more than 139 years. The Kuk provides diversified social services including education, welfare and recreation to the general publicand has expanded rapidly in the last decade. To cope with the rapid development of the Kuk, the IT department invites high caliber personnel to fill in the following positions.
IT Technical Support (Ref.: IT-TSS)
Responsibilities:
- Provide first-line on-site and remote technical support service including hardware, software, system and application software’s installation, configuration, upgrade, patch update, policy deployment, problem diagnosis & resolution, preventive & remedial maintenance service to all issues relating to PC and related endpoint computing components/ peripherals as directed by supervisor to meet service level expectations
- Handling IT product/services purchase, IT service provider management, IT asset & maintenance record management and regular data backup jobs
- Maintain documentation for systems configuration, implementation, operation and maintenance
- Provide implementation service to support IT infrastructure deployment projects.
- Record, analyze and dispatching helpdesk calls
- Proactive training of users on software and system usage
- Off site duty and extra working hours may require, On-call/after hour availability
Requirements:
- Holder of Diplomain IT related disciplines or Professional Certificates
- 2years of end point device support experience in large Windows environment
- Familiar with TCP/IP, networking and cabling work
- Solid experience in Microsoft AD, Exchange and Anti-Virus Software administration
- MCITP /MCSA/MCSE in desktop support, Exchange Server Administrationwould be a definite asset
- Goodproblem determination/analysis skills, attention to detailand able to work independently under pressure
- Goodclient facing, verbal and written communication skills
- Initiative, hardworking with good interpersonal and task management skills
- Immediate available is preferred
Appointment will be on renewable contract terms. Please send your full resume with current and expected salary to the Human Resources Department, Po Leung Kuk, 66 Leighton Road, Hong Kong or by email. Please quote the reference on the envelope. For more information about Po Leung Kuk, please visit
Po Leung Kuk is an equal opportunity employer and welcomes application from all qualified candidates. Information provided relating to employment will be kept confidential and used only for processing applications. Applicants who are not contacted within 6 weeks may consider their application unsuccessful and all unsuccessful applications will be destroyed upon completion of the recruitment exercise.