HCF Charity Voucher scheme

Further information

  1. The HCF Charity Voucher project (‘Voucher project’, ‘scheme’) is an initiative of Hilton in the Community Foundation.
  2. The Voucher project is designed to help registered charities raise charitable funds.
  3. The Voucher project provides discounted Hilton Worldwide accommodation vouchers for a fixed administration fee per voucher, to enable charitable causes to raise charitable funds at their Live Auctions and Raffle events.
  4. The Vouchers may also be used by these charities in pursuit of their charitable objectives e.g. for staff to stay at a hotel.
  5. The Vouchers have been donated by Hilton Worldwide properties in Europe to Hilton in the Community Foundation for the purpose of resale, to raise unrestricted funds for the Foundation.
  6. Hilton in the Community Foundation is based at 179-199 Holland Park Avenue, London, W11 4UL, United Kingdom.
  7. Hilton in the Community Foundation is a registered charity 1084220 (England and Wales) 038995 (Scotland).
  8. The Voucher scheme is operated by HCF Trading Ltd, a UK company wholly owned by Hilton in the Community Foundation. HCF Trading Ltd will issue invoices for the administration fee and will donate all its profits to Hilton in the Community Foundation.

Terms and Conditions

  1. The Vouchers can be purchased from subject to availability, a review and approval process,
  2. Each Voucher is for a 2 night stay for 2 persons at a hotel in the United Kingdom, Ireland or mainland Europe, unless otherwise stated.
  3. Travel and transfers are not included.
  4. The Voucher comprises a two night stay for two people with breakfast. Extras are not included and must be settled by the Winner on departure from the hotel.
  5. The administration fee is non-refundable in any circumstance.
  6. ‘Europe Vouchers have an administration fee of £50 + VAT (no VAT if purchased by a European charity outside the United Kingdom.
  7. ‘Select’ UK Vouchers have an administration fee of £35 + VAT
  8. ‘Metro’ UK Vouchers have an administration fee of £50 + VAT
  9. The Vouchers can only be used once and cannot be split either across the number of nights nor number of persons. (i.e. A Voucher must be used on two concurrent nights, based on two people sharing one room).
  10. Payment of the administration fee is accepted in GBP (pounds sterling) only
  11. Payment is receivable through Royal Bank of Scotland’s WorldPay system
  12. Additional nights and any extras must be arranged by and settled by the Prize Winner directly with the hotel.
  13. The applying charitable cause will be required to register online to create a User ID and Login password. All fields marked with an asterisk (*) will need to be completed to proceed. Thereafter the User ID and password will be required to access the account. A ‘forgotten password’ function is available by email if required.
  14. Each Voucher has a unique code and can only be used once.
  15. The Vouchers are offered subject to availability.
  16. There is no limit on the number of Vouchers that can be purchased by each applicant charity. However, the Foundation reserves the right to adjust the total available for each applicant for the most popular destinations in order to maintain a fair process.
  17. Specific terms and conditions, blackout dates and expiry dates apply as featured on each voucher and must be adhered to by the purchasing charitable cause and by the Prize Winner.
  18. It is the responsibility of the purchasing charitable cause to use the Voucher prior to the expiry date and convey full terms and conditions of the prize to the bidders/Prize Winner.
  19. Vouchers cannot be extended; the stated expiry date is final.
  20. Vouchers cannot be exchanged.
  21. Vouchers will not be issued to individuals. Only registered charities can apply for a Voucher.
  22. If a hotel closes during the voucher period, and the voucher cannot be honoured, Hilton in the Community Foundation is not liable to replace the voucher.
  23. The Voucher must be used at Live Auction, Raffle or by a charity staff member(s) in pursuit of charitable objectives.
  24. If selling the voucher on, it remains the responsibility of the purchasing charity to clearly state Terms and Conditions relating thereto.
  25. Re-selling the Voucher on ebay™ or other public auction site is strictly prohibited and you risk invalidating the Voucher.
  26. Bookings must be made directly with the hotel, as directed on the Voucher. A confirmation email will be sent by Hilton Worldwide once the booking is made, with its own standard Terms and Conditions.
  27. Hilton Prizes are provided on an “as is” basis, without any warranty of any kind are non-transferable. Hilton Prizes may not be redeemed for cash or substituted in any manner by any Hilton Prize winner; provided, however, Hilton reserves the right to substitute a prize (or portion thereof) of equal or greater value if the advertised prize (or portion thereof) becomes unavailable.
  28. Prizes are subject to availability and Hilton cannot guarantee the accommodation of requested dates. Embargo dates and other restrictions may apply and are subject to change. Hilton Prize winners and their travel companions, if applicable, must travel on the same itinerary.
  29. Voucher winners must have valid travel documents (e.g., government issued I.D., passport, etc.) prior to departure, and failure to do so may result in forfeiture of prize. Winner and his/her travel companion are solely responsible for satisfying all legally required conditions of travel. Hilton is not liable for any travel expenses incurred as a consequence of flight cancellation or delay or any weather or airline issues that prevent the Hilton Prize winner and travel companion, if applicable, from traveling, in which event any missed portion of the Hilton Prize is forfeited in its entirety and no substitution will be provided.
  30. Hilton Prize winners are responsible for any and all applicable fees, service charges, surcharges or passenger facility charges, all insurance, federal, state, provincial, local and foreign taxes, if any, gratuities, meals, incidental charges and any other unspecified expenses associated with acceptance or use of the prize. Hilton Prize winners and travel companion are responsible for the full cost of transportation to and from the closest major airport and the Hilton Prize winner’s place of residence. Hilton is not responsible for the Hilton Prize winner’s companion’s transportation to the Hilton Prize winner’s place of residence.
  31. Questions or issues can be directed to

By ticking the acceptance box and purchasing a Voucher, you are adhering to all the above Terms and Conditions.

[Box must be ticked to proceed]