Freedom of Information: Fees Proforma

Department:Community Protection

SECTION 1: THE REQUEST

Request Number / The Information Requested
3748 / Details of the complaints provided by residents in the last 18 months about commercial waste collection at unreasonable
hours (after 11pm or before 7am) for each complaint could you please include the name of the waste collection company (if established), the date and time of the waste collection, the location (or premises) of the waste collection, and what action Westminster council took to investigate and/or resolve the complaint.

Service(s) Holding the Information

/ Environmental Health Consultation Team
Summary of the Information Held
Noise complaints received relating to noise.
As there is no specific code on the Uniform database to retrieve this information, the information held on our database has had to be extracted using keywords. These being the following: waste, rubbish, refuse, garbage, bottle/glass collection, recycling, commercial waste. Each keyword would have to be entered separately using upper, lower and title case. This however may not extract all the complaints received as this is dependant on how they were recorded at the time of the complaint.
The only way to extract all the information is to manually sort through all the noise complaints received during the period requested.
Departmental Records Officer (DRO)
Name: Julie Ann Warren / Date: 29th June 2009

Total Fee Applicable = £4,975

Decision Taken(delete as appropriate)

No fee payable

Waived fee

Issued Fees Notice

Issued Refusal Notice

Reason for fee (if payable)

For time taken to locate, retrieve and extract information requested.

Section 2: Appropriate Limit Fees

Task / Work Entailed / Estimated Hours
Time to Determine if Information held / This task incorporated in the work entailed below / n/a
Time to Locate Information / Locate ALL noise complaints on the Uniform database for period 06/12/07 – 15/05/09by using the prefix for noise complaints which is ENxxxxx / 1
Time to Retrieve Information / Manually look at each complaint to retrieve the ones that relate to noise from Commercial Waste collection between the hours of 11pm – 7am between 06/12/07 – 15/05/09.
22,956 complaints x 30seconds = / 191
Time to Extract Information / Manually add each relevant complaint to spreadsheet and filter out personal information. / 7
Total Time / 199

Estimated Total Cost = 199Hours x £25 per hour = £4.975

Section 3: Disbursement Fees

Disbursements / Cost Per Unit / Quantity / Total Costs
Postage & Packing
Photocopying
Scanning
Other (Specify)

Total Disbursements Payable = £

Section 4: Total Fee Applicable

Appropriate Limit Costs (Section 2) / 4,975
Disbursement Fees (Section 3)
Total Cost / £4975

1