Gustavo V. Carbonell

Gustavo V. Carbonell

GUSTAVO V. CARBONELL

5985 Lofland Drive, Frisco, TX 75033 Cell: #407-765-4324 e-mail: address:

SUMMARY OF QUALIFICATIONS

Bilingual leader who performs well in multi-national environment. Adept at managing all phases of project life from needs assessment through implementation. Passionate about quality, and customer satisfaction. Record of improving efficiency, productivity and profitability. Outstanding interpersonal, motivational, presentation, influential, and diligent skills. International experience in Mexico, Puerto Rico, Costa Rica, Panama and South America.

CORE COMPETENCIES

Guest Relations Budget Planning and Cost Controls Change Management
Strategic Planning Profit & Loss Management Multi Unit Management

Restaurant Execution & NRO Restaurant Development Manpower Planning

PROFESSIONAL EXPERIENCE

Tavistock Freebirds, LLC 02/03/2011 – 09/01/2013

Region Manager DFW E & OK/Franchise Support, KANSAS & UTAH

  • Assumed a leadership role for 8 or more Freebirds restaurant locations with combined sales volume of$10+ million.
  • Managed operations, training, and development of assigned Market Supervisors.
  • Created and maintained an “Employer of Choice” environment through the execution of all policies, programs, and systems.
  • Reviewed and managed market priorities and objectives, including meeting current sales and profit goals.
  • Oversaw the startup process and operations of new Freebirds locations.
  • Franchise Support from, orientation, construction phase, training and operational execution.
  • Successfully opened 4 Company and 6 Franchise restaurants for Freebirds, which brings a total of 179 NRO’s with-in my career tenor.
  • Continuously monitored Franchise Disclosure Document (FDD) compliance.

Yamaha/Sea do, Winter Garden, FL 03/2010 – 02/2011

Internet Sales Manager

Independent Consultant, Windermere, FL 12/2009 – 03/2010

  • Plan and direct menu development and new product recipes.
  • Direct prototyping of various kitchen layouts.
  • Direct analysis of cost controls.
  • Evaluated manpower performance, making changes as needed to improve operational execution.

The Caribbean Investment Group Corporation, Orlando, FL 02/2006 – 11/2008

Vice President of Operations & Development (UNO’S Chicago Grill & Fuddruckers)

  • Multi Unit responsibilities of eleven (11) restaurants with a total annual sales volume of $28 mil., Maintained an EBITDA of 18%.
  • Hired and trained managers for existing and new restaurants as they came online.
  • Multi Unit Operations – development of management and hourly associate operational execution.
  • Profit & Loss Management – managed to a budget while increasing revenues.
  • New Restaurant Development – approved and negotiated 9 leases for new restaurants and conversions.

Wireless Vision, Detroit, MI 12/2004 – 12/2005

COO

  • Business Plan Development
  • Contracted National agreement with T-Mobile, Sprint and Verizon to develop multi unit carrier retail outlets.
  • Fulfilled growth penetration for existing wireless carriers in Kansas City, St Louis, and Chicago.
  • Procured OEM (Original Equipment Manufacturer) equipment and accessories for retail outlets.

Magic Restaurant Inc., Fuddruckers Restaurant, Dallas, TX 01/1987 – 12/2004

Sr., Director of Franchise Operations & Development

  • Managed approximately $196,000,000 of franchise net sales or $7,000,000 in franchise royalty income which equates to 3.5% of net franchise restaurant sales. My operating cost was $1,900,000 or 27.7%. EBITDA was $4,900,000 or 72%. The department contributed 33% to the company’s bottom net profit. All budget requirements were met for both company and franchise operations since in this position.
  • Accountable for overseeing 123 new and established units, U.S. locations including Mexico City; San Juan, Puerto Rico; Buenos Aries, Argentina; Guatemala and Canada.
  • Supervised six direct reports and one Franchise Sales Rep.

Director of Corporate Operations, Dallas, TX

  • Directed administrative performance as well as retention and development of the management staff.
  • Executed excellent service program awareness, and built long-term guest loyalty to ensure on-going profitable results in competitive markets
  • Excelled at developing and continually improving operations to achieve optimum performance. Special expertise in turning around marginal territories. Initiate innovative solutions to industry challenges.

Fuddruckers Restaurants, Inc. Dallas, TX

Franchise Field Consultant / Assistant Director of Franchise

Fuddruckers Restaurants, Inc. Highland Park, ILL

General Manager

El Torito Restaurants, Glenview, ILL 01/1984 – 11/1987

Assistant General Manager

Sheraton International Hotel, Rosemont, ILL 00/1979 - 01/1984

Banquet Manager/Assistant Director of Catering,

Sheraton International Hotel, Rosemont, ILL

General Manager, Barley's Restaurant,

Orrington Hotel, Evanston, ILL

Director of Restaurants, Assistant to F&B Director,

The Wedgwood House Restaurant Orrington Hotel, Evanston, ILL

General Manager Fine Dining Restaurant

Chicago Marriott O'Hare Hotel, Chicago, ILL

Convention Service Manager

EDUCATION

Southern, Illinois University, Carbondale, ILL

Associate, Aviation, Technology

COMPUTOR SKILLS

  • MS Word, Excel, Power Point, Outlook, Lotus Notes, Freelance Graphics
  • POS, POSI Touch, Sony, Dart, Abacus, Pinnacle
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