GUIDE DOGS JOB DeScription
The following section is in table format. Information will be requested in the left hand column, please tab to the next column to insert your answer.
JOB TITLE: / Engagement ManagerTeam / Mobility Team(s)
Department / Service Delivery
Directorate / Mobility Services
Job Location / Mobility Team area
REPORTS TO:
Job title / Mobility Team Manager
Location / MAC
PEOPLE RESPONSIBILITIES:
Number of Direct Reports / Up to 6
Number of Volunteers / N/A
BUDGETARY RESPONSIBIILTY FINANCIAL TARGETS / N/A
Responsibility in Pounds
MATRIX REPORTING LINES TO:
Job title / N/A
SAFEGUARDING:
Select one of the follow levels of Criminal Disclosure checks - (Enhanced, Standard or No CRB) relating to activity in relation to children, young people or vulnerable adults / Type and Level of Contact
Low
N/A
Enhanced Disclosure:
Phone contact with access to personal information,
· Access to personal information
· Lone contact, face to face on a regular basis
· Training, supervising, advising, transport or caring on frequent intensive or overnight basis / Level of CRB Clearance Required
None
Standard Disclosure:
· Access to information only
· Occasional lone contact
· No Disclosure:
· Occasional group contact
Please attach an accessible organisation chart of the relevant department and team showing where this job fits in.
A: OVERALL PURPOSE
Please insert the overall purpose of this role in the text box below.
Develop strong relationships with potential collaborative partners from both the statutory and voluntary sectors. To understand and advise how the services of these agencies interrelate and interact, and how, through collaborative working, they can be provided in a more efficient and effective way to improve mobility for blind and partially sighted people, which will include tender submissions for work. Carry out campaigning and lobbying in the mobility team areas to support Guide Dogs' corporate strategy. To support the Mobility Team Manager to ensure the stakeholder experience and journey is managed in line with the Guide Dogs brand. To identify supporter opportunities which can be developed by the appropriate mobility team members. Deliver agreed business plans and monitor the effectiveness and impact on the community.B: KEY ACCOUNTABILITIES OF THE ROLE
The following section is in table format. Key accountabilities should be inserted into the second column, along with the percentage of time allocated to this accountability in the third column. There should be one accountability per row of the table. Please tab throughout the table to insert your response. It is not expected that this will add up to 100% as time will also be required for generic activities, described in Section C such as time for training and development, people management etc.
Key Accountability / % of time1 / Planning - Develop and deliver communications plans to target and engage new stakeholders (service users, supporters, donors and advocates) within the Mobility Team area for the full range of Guide Dogs services, in line with the organisation wide Stakeholder Engagement strategy. Develop and plan local campaigns and lobbying to support Guide Dogs national campaigns. Develop and plan activity to promote and deliver mobility services / 20%
2 / Customer relations/ Developing the service / deliver the service - Work with the Mobility Team Manager to ensure the stakeholder experience and journey is managed and reflects the Guide Dogs’ brand. Develop relationships with key actual and potential collaborative partners in the area to ensure Guide Dogs can deliver its strategy, including all relevant organisations from both the statutory and voluntary sectors. Map and keep permanently updated commissioners of services and actual and potential collaborative partners from both the statutory and voluntary sectors. To work in collaboration with the “National CYP Services manager” to identify, generate and develop mobility services, including tender submissions for work. / 30%
3 / Quality assurance: Monitor and review - Work with the Mobility Team Manager to monitor the effectiveness of the delivery plan and the impact to the community, initiating the development of improvements at a local level / 10%
4 / Communications /Media relations - Be a key spokesperson on behalf of Guide Dogs to national and local media within your respective area. Build strong and on-going relationships with journalists through proactive and reactive media relations, including dealing with issues and crises that are a risk to the organisation’s reputation. Provide media training and develop communication skills to staff and volunteers within your area and ensure they are adequately briefed for media interviews. Work across departments and functions both at Central Office and within your area, to ensure that Guide Dogs print and online communication channels are up-to-date / 25%
5 / Diversity - Support and deliver Guide Dogs’ diversity agenda in the Mobility Team area / 5%
6 / Income generation - Work with the Mobility Team Manager to identify the commercial and financial opportunities of the area in terms of costs, control and productivity levels. / 5%
In addition to these key accountabilities you may also have ownership for one or more key processes. If you are required to take ownership of a key process, this will be communicated to you via the performance management framework.
All employees will be expected to comply with Guide Dogs’ terms and conditions, rules, policies, procedures, codes of conduct, quality standards, authorisation processes, risk management policies etc. and relevant external regulations.
C: VALUES AND BEHAVIOURS
Guide Dogs places great emphasis on how people get the job done. For example we need people who are passionate about helping supporting blind and partially sighted people to be mobile. Staff are expected to achieve these standards in order to fully meet the expectations of their role.
HR will insert the relevant competencies for the role after evaluation below.
People Manager
1. Conducts themselves in a manner appropriate to a management role
2. Communicates effectively in different situations and at different levels
3. Manages individual and team performance to deliver results
4. Creates a team environment which promotes wellbeing and maximises personal effectiveness
5. Makes a contribution outside of their immediate team
6. Understands and applies policies and procedures appropriately
Section D, continues on the page below.
D: PERSON SPECIFICATION
Values and behaviours / See section C above
Job specific skills / Excellent verbal and written communication skills, being able to adapt style to a number of different channels or audiences. Able to give authoritative verbal advice and information. Excellent organisational skills, working under pressure and to deadlines. A sensitive and effective negotiator. / N/A
Previous relevant experience / Creation and implementation of multi channel communications campaigns and projects to meet business objectives. Previous experience in a proactive communications or campaigns environment, with experience of targeting different audiences. Being a key spokesperson for a large organisation, representing it both in the media and in meetings with partner organisations / Experience of working in the third sector
Knowledge / Up-to-date with best practice and innovation in communications and public affairs. Knowledge of the devolution agreement within the area. Computer literate with a good knowledge of Microsoft Office packages, in particular Word and PowerPoint. / N/A
Qualifications/ Training / A degree or an equivalent level qualification
Guide Dog’s is a learning organisation and we are committed to fostering a positive climate for continuous learning. We expect all our people to demonstrate commitment and actively participate in continuous professional development (CPD). / CIM or CIPR diploma
Special requirements (such as travel /overnight stays) / Regular travel throughout the area covered at times requiring overnight stays / N/A
Dog friendly / Comfortable with dogs in the workplace/ office.
Eligibility to work in UK / Proof of identity and eligibility to work in the UK
Safeguarding / N/A
Guide Dogs is committed to the 'Two Ticks' symbol, which means that we
commit to interview all disabled applicants who meet the essential
criteria for a job vacancy and will consider them on their abilities.
Transferable experience, skills, knowledge etc. obtained through
volunteering or other unpaid work as well as those gained through paid
work will be taken into account during the short listing process.
The post holder is required to carry out other such duties as may
reasonably be required, commensurate with the grade of this post. All
employees will be expected to excel in being customer centric,
demonstrate advocacy for Guide Dogs at all times and be a fundraiser.
This job profile is accurate as at the date shown below. In consultation
with the post holder it is liable to variation by management to reflect
or anticipate changes in or to the role.
Signature of Functional Director: Date:
Signature of Regional Manager: Date:
Signature/Name of Dept Head: Date:
GRADE OF POST: 5
DATE OF EVALUATION: