RESUME
Chatla Praveen
Opp Meenakshi Bhavan,
Gudiaibiya, Near Al Maarif Ave,
Manama Bahrain.
Tel: 0097337253167
E-mail:
Passport No :F7737421
System Administrator
Seeking a position in IT infrastructure for providing Solutions for Technical related issues for Microsoft Related products either in Enterprise level or Customer centric level, and implementing new Technology for better and faster and cost effective solutions which helps in the Growth of the Organization.
Academic
Bachelor Program in Computer Application (2007)
Board of Intermediate Education (2004)
Diploma in Electronics and Hardware Engineering (2003)
S.S.C (1999)
Technical Certifications
VMWare Certified Professional (VCP)
Microsoft Certified System Engineer (MCSE)
Microsoft Certified System Administrator (MCSA) Certified Since 2008 and Upgraded the certification in 2014
Microsoft Certified Professional (MCP)
Technical Skills Acquired
VMware:
➢ InstallingVMWareESXi servers and vCenter server.
➢VMWareInfrastructure maintenance and support using ESXi, Virtual Center.
➢ Taking snapshots and restoring snapshots of Virtual Machines.
➢ Knowledge in Physical 2 Virtual & Virtual 2 Virtual conversions.
➢ Configuration and managing High Availability, DRS.
➢ Moving Servers from one physical machine to another using VMotion.
Core Solutions of Microsoft Exchange Server 2013 & Microsoft Exchange Server 2003:
➢ Install, Configure, and Manage the Mailbox database.
➢Install, Configure, and Manage Client Access.
➢ Plan, and Manage Transport rules and roles.
➢ Designing and Managing Exchange Infrastructure.
➢ Backup solution for Mailbox and users using Database Availability Groupand Applying restrictions, allocating mail box limitations to users.
Additional Skills :
➢Excellent communication skills Verbal and Written.
➢Expert in explaining and making understand about the Technology to clients.
➢ Implementing new Ideas for improving the performance of the Organization.
➢Ability to work under pressure work environment and flexible for any shifts.
➢ Preparing Power point presentations for implementing various projects.
➢ Conducting Sessions and explaining the new projects.
➢Good Communication skills for presentations.
➢Team player and active participant in extra circular activities(Fun at work).
➢Quick learner and easily dissolvable team member.
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PROFESSIONAL EXPERIENCE
Dell International Services April 2011 – April 2014
Technical support associate
➢ Providing support to Dell Customers for Large Enterprise level.
➢Troubleshooting Servers, Windows server based related issues over telephone.
➢ Installing the Windows and building the server environment using remote access.
➢ Planning of Active directory, DNS , DHCP , IIS, and other services based on Customers requirement.
➢ Troubleshooting customer related issues using remote access.
➢ Educating the Level 1 agents of Dell customers and providing presentations based on Windows server.
➢ Conducting various projects in teaching the concepts of latest Technology used in IT infrastructure.
➢Implementing new plans which are cost effective using new technology.
Wipro BPO Feb 2009 – Jan 2011
Senior Associate
Worked as a front line agent supporting HP notebooks. Providing technical assistance to North American customers for HP and Compaq notebooks. We support for all kind of hardware and software problems. Taking remote access of the customer’s computer (VNC server) and resolving the issues online. In my tenure I developed myself in communication skills and customer handling skills.
➢Troubleshooting Microsoft windows vista / 7 related issues.
➢Setting up local network and installing printer and other devices in the same network.
➢Strong Analytical skills in Identifying the issue and providing quick resolution.
➢Deploying Operating systems and other basic software.
PC Store Jan 2007 – Feb 2009
Customer Support Engineer
Roles and responsibilities:
Worked as Trainee for the period of 3 months and promoted as Customer Support Field Engineer, and responsible for maintaining Annual Maintenance Contracts of various companies and Industries and its clients , and assisted in various projects which were successfully commissioned within the cost and time schedules given.
➢Implementation, Installation and Administration of Windows 98/NT4.0/XP/2000/2003.
➢System assembling, Maintenance and troubleshooting.
➢Industrial PC Assembling, installation and Network implementation on client place.
➢Managing Operating system upgrades, Software Updates, Antivirus software updates.
➢Managing Local Area Network.
Key to the Kingdom Ministries Dec 2003-Dec 2006
Computer Lab Faculty
Roles and responsibilities:
Worked as Faculty and System administrator and maintained AMC’s personally. I was responsible for teaching Basic hardware and troubleshooting and other work profile includes:
➢Teaching Hardware and networking.
➢System assembling, Maintenance and troubleshooting.
➢Technical support for hardware and software implementation to other Branches.
➢Managing Operating system updates, Software Updates, Antivirus software updates and Firewall .
➢Managing and Backing up Company Data.
➢Managing Local Area Networking.
PERSONAL PROFILE
Name: Chatla Praveen.
Father Name: CH.Raghava Rao.
Date of Birth: 22nd March, 1983.
Sex: Male.
Marital Status: Single.
Passport No : F7737421
Languages Known: English, Hindi, Telugu, and Kannada.
Hobbies: Reading Books, Playing Musical instrument (Professional Rhythm Player).
Date:Yours sincerely,
Place: Manama, BahrainChatla Praveen