Application Pack

Grade 9 - Social Media Manager

Vacancy Ref: 1458047


Acas Terms & Conditions

Working Hours:

This is a full-timewhich 36 hours per week is in London (excluding lunchtimes)

Salary:

The salary for this role is £31,790 - £36,128 (this includes a London allowance of £4,040). Annual holiday leave entitlement is 25 days rising to 30 days after 5 years completed service. In addition, we have one privilege day (the Queen's Birthday) and 8 public holidays.

Location:

Acas, 22nd Floor, Euston Tower, London NW1 3JJ. We are temporarily relocated to 1 Victoria Street, London, SW1H 0ET. Please note that no relocation expenses will be paid, including excess fares.

Pension details – please visit

If you have a disability

Under the Guaranteed interview scheme (Two ticks logo) any disabled applicants passing the minimum criteria at sift stage will be invited to interview.

If it difficult for you to submit an application form in this format, please contact . We can adjust the selection process to enable you to participate fully, please contact us as soon as possible to discuss your needs.

Personal Details and Work History

Application Form

Grade 9: Social Media Manager

Please return your completed application form and your diversity monitoring form quoting the reference number to

Applications must be received by 11:59 on Monday 31stAugust 2015.

PERSONAL INFORMATION
Mr / Mrs / Miss / Ms / Other
Surname (CAPITAL LETTERS)
Forename
Second Forename
ADDRESS (CAPITAL LETTERS)
House No. / House Name
Flat No. / Address
Postcode
Telephone No.
Mobile No.
Email Address

NB – If you presently work in Acas, please give your Acas email address for contact in the box above.

Please tick if you are a serving Civil Servant:

Please tick if you are a Civil Servant and you have been declared Surplus:

Education & Qualifications
Please provide information about secondary, further and higher educations, school, college, university, apprenticeships etc. Please start with the most recent. In addition, please provide details of any relevant training and development/professional qualifications undertaken.
From / To / Establishment / Qualifications / Grade(s) / Date
NATIONALITY
Since Acas is a non-Departmental Government body its employees must meet certain nationality requirements. This information will enable us to assess your eligibility.
Country of Birth
Present Nationality
Nationality at Birth
If not British Nationality, please state number of years resident in the UK
Are you a British Citizen by:
Naturalisation (please give certificate number) / Birth
Other
Have you ever possessed or acquired Nationality or Citizenship of any country other than the UK? (Please give details)
What is your alien registration number?
(if applicable)
Are you subject to immigration control? / Yes/No
Are you free to live and work in this country? / Yes/No

To help us arrange any necessary adjustments please let us know in the box below if you consider yourself disabled and any adjustments you require.

Disability
Do you consider yourself to have a disability or a health condition (please tick)? (Under the Two Ticks scheme) / YES NO
If you responded yes above; do you require any special arrangement or adjustment to help you attend an interview if you are successful at the sift stage? Please give details. Your answers will be treated confidentially and will not affect your application in any way.

Career History

Please give details of all full-time and part-time work for at least the last 3 years.

Employer's name and address and type of business / Dates / State position/grade held including type of contract and outline briefly the nature of the work and your responsibilities
From / To
Current:
Previous:
Please list in order starting with the most recent.
Time Not Already Accounted For
Give details of any time not already accounted for (including unemployment).

References:

If you are an existing civil servant – we do not require references but please ensure that your line manager signs the last page of this application.

Please give names and addresses of one employer and one personal referee who have given their permission for their names to be used. They should be people who have known you well for the last 3 years and are able to comment on your experience and qualifications for the post, as well as your character and personal qualities. They should not be relatives or friends.

Employer's name and address, type of business / Dates
Period on which referee is able to comment on / Occupation
From / To
Employer:
Telephone Number:
Personal:
Telephone number:
We may also need to contact your present and/or former employer(s). May we do so now?
Present employer
Past employer(s) / Yes/No
Yes/No
Previous employment with the Civil Service
If not described above, please give details of any employment you may have had in the Civil Service. Include your grade, the name of department in which you worked, and whether it was a temporary or permanent appointment.

KEY COMPETENCIES

Please give examples which demonstrate these competencies; the example may be drawn from any part of your life – education, home, spare-time activities, voluntary or paid work. Briefly describe the context, the actions you took and the outcome of your actions. Please read ‘Information on how to fill in the application form’ before filling in this section.

Insight (Government Communication Professional competency framework - IO Level) Max: 250 Words
Competency 1: Insight - Gain an accurate and deep understanding of the issue(s). Use insight to identify target audiences and partners and to inform communication objectives, messages and solutions.
Core
  • Review existing sources of insight (including previous communication activity) to understand the overall context for communication and audience influences/influencers.
  • Use insight to identify target audiences and partners, support decision making and help inform the overall communication approach.
  • Demonstrate an understanding of the communication objectives and how these support the overall policy objective.
Digital
  • Build audience insight using appropriate tools to monitor content and listen to conversations on key external digital channels, including social media.
  • Provide advice on appropriate digital channels to reach target audiences. Research where target audiences are active, including online partnership networks.
  • Gather and analyse evidence to understand user needs and appetite for digital products.

Ideas (Government Communication Professional competency framework - IO Level) Max: 250 Words
Competency 2: Ideas - Develop the communication strategy and plan. Select channels and develop key messages and content for target audiences. Identify evaluation criteria.
Core
  • Develop outline communication plans, identifying the most effective channels and tools to engage audiences and maximise reach.
  • Design and develop engaging, targeted content and messages suitable for use across a range of channels.
  • Demonstrate an awareness of how channels work together and complement each other.
  • Explore opportunities to use low/no cost channels, including earned, owned and paid for channels
Digital
  • Demonstrate a practical understanding of emerging digital services, tools and trends, including techniques for optimising digital content.
  • Actively engage with partners in online networks.

Implementation(Government Communication Professional competency framework - IO Level) Max: 250 Words
Competency 3: Implementation - Develop and implement effective communication strategies and plans. Work with stakeholders and partners to deliver communication.
Core
  • Adhere to all relevant policies, legislation and guidance for delivery of communication (including for example propriety, diversity, language, social media, and corporate branding guidelines and requirements).
  • Demonstrate good written and oral communication skills. Write clearly, concisely and accurately.
  • Select appropriate visuals to improve the impact of communication (for example, photography and infographics).
  • Monitor plans and provide status updates to ensure communication plans are delivered on time and to budget.
  • Demonstrate an understanding of the importance of value for money in communication delivery.
  • Ensure that suppliers are delivering quality communication products.
Digital
  • Demonstrate a good understanding of accessibility and usability issues. Create content that meets accessibility requirements.
  • Support the delivery of online events including podcasts, live chats, broadcasts, blogs and Tweets

Impact (Government Communication Professional competency framework - IO Level) Max: 250 Words
Competency 4: Impact - Assess the impact and effectiveness of communication. Review achievement of objectives. Identify lessons learnt and share feedback.
Core
  • Support the design and delivery of techniques to assess the effectiveness and impact of communication
Digital
  • Advise on, monitor, summarise and provide analysis of effectiveness indicators for digital communication.

Collaborating and Partnering Civil Service Competency Framework (Level 3/HEO)Max: 250 Words
People skilled in this area are team players. At all levels, it requires working collaboratively, sharing information appropriately and building supportive, trusting and professional relationships with colleagues and a wide range of people inside and outside the Civil Service, whilst having the confidence to challenge assumptions.
Effective behaviours:
  • Establish relationships with a range of stakeholders to support delivery of business outcomes
  • Act as a team player, investing time to generate a common focus and genuine team spirit
  • Actively seek input from a diverse range of people
  • Readily share resources to support higher priority work, showing pragmatism and support for the shared goals of the organisation
  • Deal with conflict in a prompt, calm and constructive manner
  • Encourage collaborative team working within own team and across the organisation

Delivering at pace Civil Service Competency Framework (Level 3/HEO) Max: 250 Words
Effectiveness in this area means focusing on delivering timely performance with energy and taking responsibility and accountability for quality outcomes. For all staff, it’s about working to agreed goals and activities and dealing with challenges in a responsive and constructive way. For leaders, it is about building a performance culture where staff are given the space, authority and support to deliver outcomes. It’s also about keeping a firm focus on priorities and addressing performance issues resolutely, fairly and promptly.
Effective behaviours:
  • Successfully manage, support and stretch self and team to deliver agreed goals and objectives
  • Show a positive approach in keeping their own and the team’s efforts focused on the goals that really matter
  • Take responsibility for delivering expected outcomes on time and to standard, yet allowing the teams space and authority to deliver objectives
  • Plan ahead but reassess workloads and priorities if situations change or people are facing conflicting demands
  • Regularly monitor own and team’s work against milestones or targets and act promptly to keep work on track and maintain performance
  • Coach and support others to set and achieve challenging goals for themselves

Building capability for all Civil Service Competency Framework (Level 3/HEO) Max: 250 Words
Effectiveness in this area is having a strong focus on continuous learning for oneself, others and the organisation. For all staff, it’s being open to learning, about keeping one’s own knowledge and skill set current and evolving. For leaders, it’s about investing in the capabilities of our people, to be effective now and in the future as well as giving clear, honest feedback and supporting teams to succeed. It’s also about creating a learning and knowledge culture across the organisation to inform future plans and transformational change
Effective behaviours:
  • Identify and address team or individual capability requirements and gaps to deliver current and future work
  • Identify and develop all talented team members to support succession planning, devoting time to coach, mentor and develop others
  • Value and respond to different personal needs in the team using these to develop others and promote inclusiveness
  • Proactively manage own career and identify own learning needs with line manager, plan and carry out work-place learning opportunities
  • Continually seek and act on feedback to evaluate and improve their own and team’s performance

APPLICANT DECLARATION

I declare that the information I have given is true to the best of my knowledge. I understand that my application may be rejected or that I may be dismissed if I have given false information or failed to disclose relevant information.

Applicant Must Now Sign and Date This Form (please type your signature)

Electronic Signature:Date:

How did you hear about this job?

After each round of recruitment we review how and where we advertise jobs. We use this information to help us make sure we are reaching a diverse range of people effectively. Please mark the box below to let us know where youoriginally heard about the job.

Civil Service Portal
Guardian Online
Other publication
Twitter
Acas staff
Other (please specify)

Please make sure you complete a Diversity Monitoring form to send in with your application.

Please complete ONLY if you are an existing civil servant.

Please pass this form to your line manager to countersign with a copy of the vacancy details. Please also submit your last two annual reports.

Line Managers signature:
Please provide comments against each competence & confirm that the examples given are a true representation of the applicant’s abilities. Please note that by supporting this application, you agree to their release if they are successful.
Signature / Date
Line manager name

THANK YOU FOR COMPLETING AND RETURNING THIS FORM