GP Rate Pro Worksheet #1 © 2006 GPFC

Name:______Store:______Date:______

A minimum passing score of 90% or better is required in order to qualify for the certificate programs which mandate the completion of continuing education credits. 90% may seem like a high expectation of our franchisees, and it is. Our franchisees are the best trained folks in the shipping industry and they provide the best customer service. We strive to maintain that high level of proficiency and customer service at all Goin’ Postal stores, and this worksheet is one of the many ways in which we can assure that our GP store owners maintain this caliber of skill and service. We also encourage our franchisees to do research for themselves and to do problem solving to the best of their ability in all situations. Familiarity with the GP Operations Manual AND the Store Set-Up Manual and New Franchisee Primer is a vital aspect of your success, as is knowing GP Rate Pro like the back of your hand, so this exam stresses the importance of knowing how to use your resource materials as well as using common sense and the everyday skills required to operate a successful Goin’ Postal store. Should an applicant receive less than 90% on this exam, he/she can then submit the subsequent exam. Each exam is more difficult than the previous exam, and a minimum score of 90% is required regardless of the difficulty level of the exam. Submit this worksheet with your answers along with the application form and other required materials (see each cert. prog. for details). Keep a copy of all materials for your records, and send the originals to GPFC.

  1. Please list the mark-up rates (in %) that you had in your GP Rate Pro in order for your store to be competitive within your local marketplace WHEN YOU FIRST OPENED to serve customers.
    Parcel Markup in GP RatePro
    WeightRange DHL GroundFedEx GroundUPS Ground
    0 to 10
    10 to 25
    25 to 50
    50 to 100
    100 to 150
    WeightRange USPS Media Mail USPS Parcel Post USPS Priority USPS Express
    *0 to 1
    0/1 to 10
    10 to 25

25 to 50
50 to 100
100 to 150
(*0-1 is only applicable for Priority Mail and Express Mail)
Letter Markup in GP Rate Pro

DHL 2nd Day

DHL Next Day 3 p.m.

DHL Next Day 12 p.m.

DHL Next Day 10:30 a.m.

DHL International Document

DHL International Priority

FedEx Express Saver

FedEx 2nd Day

FedEx Standard Overnight

FedEx Priority Overnight

FedEx First Overnight

FedEx International Priority

UPS 2nd Day Air

UPS 2nd Day Air A.M.

UPS Next Day Air Saver

UPS Next Day Air

UPS Next Day Air Early A.M.

UPS Worldwide Express Plus

UPS Worldwide Express
Notes:

  1. Please list the mark-up rates (in %) that you CURRENTLY HAVE in your GP Rate Pro in order for your store to be competitive within your local marketplace .

Current Parcel Markup in GP RatePro
WeightRange DHL GroundFedEx GroundUPS Ground
0 to 10
10 to 25
25 to 50
50 to 100
100 to 150
WeightRange USPS Media Mail USPS Parcel Post USPS Priority USPS Express
*0 to 1
0/1 to 10
10 to 25

25 to 50
50 to 100
100 to 150
(*0-1 is only applicable for Priority Mail and Express Mail)
Current Letter Markup in GP Rate Pro

DHL 2nd Day

DHL Next Day 3 p.m.

DHL Next Day 12 p.m.

DHL Next Day 10:30 a.m.

DHL International Document

DHL International Priority

FedEx Express Saver

FedEx 2nd Day

FedEx Standard Overnight

FedEx Priority Overnight

FedEx First Overnight

FedEx International Priority

UPS 2nd Day Air

UPS 2nd Day Air A.M.

UPS Next Day Air Saver

UPS Next Day Air

UPS Next Day Air Early A.M.

UPS Worldwide Express Plus

UPS Worldwide Express

Notes:

  1. Please list the dates that you updated the individual Fuel Surcharge for each of the carriers in GP Rate Pro.

DateFuel Surcharge %DateFuel Surcharge %
______

______
______
______
______
______
______
______
______
______
______

4. Which resources do you consult most often for the Fuel Surcharge updates?
GPFC all-franchisee newsletter updates_____
FedEx website ______

FedEx rep. or FedEx issued Fuel Surcharge mailing _____
UPS website _____
UPS rep. or UPS issued Fuel Surcharge mailing _____
DHL website _____

DHL rep. or DHL issued Fuel Surcharge mailing_____

5. Use GP Rate Pro to obtain quotes for all viable service options for the following (use a separate sheet of paper for your answers to these problems):

  • A box 14” x 23” x 8” weighing 12 lbs. insured for $80 and going to a residence in zip code 12981
  • An envelope that a customer wants to send FAST with no insurance to a P.O. Box in zip code 12601
  • A mirror that weighs 65 lbs and is 36” x 24” x 4” and that the customer wants to insure for $800, going to an antique shop in zip code 90210
  • A 2” x 1”, 2 oz. prototype for a fishing lure that a customer wants to send to a fishing pro magazine in zip code 54880
  • A box of peanut brittle weighing 1 lb. 3 oz., 8” x 8” x 8” that a customer wants to send to a t.v. shopping network for consideration, zip code 89117
  • A houseplant weighing 4 lbs and measuring 13” x 30” x 13” that your customer wants to send to a convention center for a plant expo in zip code 14527
  1. Describe the steps, in order, for changing the mark-ups in GP Rate Pro.
  1. Describe the steps, in order, for changing the fuel surcharges in GP Rate Pro.
  1. GP Rate Pro has a built-in default which ensures that which dimension (L,W, or H) always goes first of those 3 fields?
  1. Describe the steps, in order, for updating and re-installing GP Rate Pro.
  1. To troubleshoot registration issues, what should you do?

Exam Taker’s Signature: ______Date: ______

GPFC Examiner’s Signature: ______Date: ______