January 1, 2015
Instructions For Use
of the
Generic Single PilotOperations Manual
The following example of an Operations Manual for single pilot operations of very light jets (VLJs) and technically advanced aircraft has been developed by the International Business Aviation Council (IBAC) in cooperation with its member associations to assist you in the preparation of “your” Company Operations Manual. The emphasis on "your" is to stress the fact that it is your manual and that you must develop it to reflect in detail how you will conduct your specific operation.
This Generic Single Pilot Operations Manual has been developed pursuant to IS-BAO – An International Standard for Business Aircraft Operations. This template will help companies satisfy those standards. However, it is important to note that to fully comply with the IS-BAO, the operator will have to tailor this template and add information, as appropriate, to indicate how they are managing risks. Also, companies will have to ensure that State regulations are reflected where they differ from the standards and recommended practices used to develop the IS-BAO. This is especially important for commercial fixed or rotary wing aircraft operators as States may have specific requirements that must be addressed in operations manuals. It also must be understood that this generic manual is provided as guidance only. Operators can chose to use the GCOM if they wish, or they can use any other format for their company operations manual as long as it contains the required information. If another operations manual format is being used, it may be helpful to use the GCOM as a reference to help ensure that the required information is included.
The ICAO terminology and US English language spelling have been used in this document. You may wish to modify the terminology and spelling to reflect that used by your State and company.
The manual was developed with the owner/pilot in mind or the situation where the owner also employs a pilot to fly the aircraft. In developing your operations manual, you must carefully consider your particular circumstances and ensure that the provisions that you include are appropriate. Key areas where this is required will be indicated in bold italic type as follows: “specify your procedure for...” or “describe your system for...”. Specific terms that might need replacing, such as company name, state of registry, position titles, year, etc. are presented in parenthesis, in bold italic type, as follows: (Company Name), (State), (Flight Department Manager), etc.
Also, some sections may not apply to your operation. In such cases, you may leave the heading but replace the text with "Not Applicable", or you may delete the section and heading entirely. Should you do that, you will have to renumber the sections that follow, revise the Table of Contents and check the cross-reference numbers which are highlighted.
Before you start work on your company operations manual it is highly recommended that you first review the “Read Me” file on this CD. The Generic Single Pilot Operations Manual is a relatively complex document and that uses some MS Word advanced features. In the preparation of your manual, ensure that:
- Your company name replaces (Company Name)in this example;
- Your State of Registry replaces (State);
- Your company names, addresses and telephone numbers are inserted;
- The position titles are modified to those used by your company;
- The Table of Contents is correct. It is linked to the headings in the body of the manual and can be updated by placing your cursor anywhere in the Table of Contents and right clicking. Then select "Update Field", "Update entire table" and "OK”;
- The List of Effective Pages (LEP) is correct; and
- The date on each page and the LEP is the current date.
IBAC would like to express their appreciation to the National Business Aviation Association Safety Committee for their significant assistance in the development of this manual.
Note:This page is not part of the Generic Company Operations Manual.
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Company Operations Manual
(Company Name)
Hangar Number
Airport
City, (State)
Telephone Number: (xxx) xxx-xxxx
Facsimile Number: (xxx) xxx-xxxx
Initial Issue Date
January 1, 2015
Copyright © International Business Aviation Council (IBAC)
All rights reserved
No part of this document may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without the prior permission of IBAC.
(Company Name)
PREAMBLE
This Operations Manual has been compiled for the use and guidance of those persons involved in the operation of aircraft owned or operated by (Company Name) and in the execution of their duties. It contains information and instructions on the manner in which these activities are to be conducted.
(Company Name) is dedicated to highly professional flight operations. Safety will always be our first priority and we will be persistent in continuously demonstrating high safety consciousness in our daily flight operations. Our Flight Department Mission is:
To provide professional and efficient air transportation in response to Company needs, and to conduct operations to the highest safety standards practical.
You will always have my full support as long as your duties are carried out in a professional manner and in accordance with this Operations Manual. I also wish to make it understood that everyone involved in the operation has a duty to openly and honestly report to me any concerns or hazards related to the operation that they observe. You can be assured that such reports will be thoroughly investigated in a non-punitive manner.
(Company Name) recognizes the value of operating to a well-recognized international standard. As corporate policy, (Company Name) operates to the standards developed and adopted by the International Business Aviation Council and all of its Member Associations, including (Name of applicable Association). These standards were developed using ‘best practices’ used widely in the business aviation community and, as such, reflect the high standards of operational safety that we wish to achieve in this company.
It is my goal as operator of this aircraft to achieve this high standard and to continuously strive to exceed it. I also personally endorse the safety policy expressed in section 2.1of this manual.
The Operations Manual has been developed to satisfy the International Standards for Business Aircraft Operations (IS-BAO). The Manual also incorporates specific requirements of (State)civil aviation regulations and the ICAO requirements for operations outside of domestic national airspace.
All operations and maintenance personnel involved in the operation are to be familiar with this Manual and are to comply with its provisions. Changes to the Manual will be promptly disseminated to all Manual holders.
This Preamble shall be signed below by CEO, Owner or Equivalent
______
(Name of CEO, Owner or Equivalent)
(Company Name)
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MANUAL AMENDMENT PROCEDURES
- Manual amendments will be promulgated as required by the identify the person or position responsible. They will be issued to each Manual holder.
- Each amended page shall record the appropriate amendment number and date.
- It is the responsibility of the Manual holder to insert all amendments issued to him/her in a timely manner and ensure all manual pages are consistent with the List of Effective Pages (LEP). Manuals issued to aircraft will be amended by the identify the person or position responsible.
- Any discrepancy between the LEP and the actual Manual pages will be brought to the attention of the aircraft operator immediately.
LIST OF MANUAL HOLDERS
List, in the table below, the number of copies of this manual issued by the Company, and the corresponding holder’s position, address and telephone/fax number. Include, in this list, any copies that might be issued to be placed in a room (such as technical library) or aircraft.
Manual Copy / Manual Holder / Address / Telephone and Fax NumberMaster Copy / Aircraft Operator / Hangar Number
City, (State) / Tel:
Fax:
Copy # 1 / Aircraft ____ / Hangar Number
City, (State) / Tel:
Fax:
Copy # 2 / (Maintenance Provider) / Office
City, (State) / Tel:
Fax:
Copy # 3 / Hangar Number
City, (State) / Tel:
Fax:
Copy # 4
RECORD OF AMENDMENTS
Number / Date / Date Entered / Entered ByLIST OF EFFECTIVE PAGES
Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Datei / January 1, 2015 / section 2 - page 18 / January 1, 2015
ii / January 1, 2015 / section 2 - page 19 / January 1, 2015
iii / January 1, 2015 / section 2 - page 20 / January 1, 2015
iv / January 1, 2015 / section 2 - page 21 / January 1, 2015
v / January 1, 2015 / section 2 - page 22 / January 1, 2015
vi / January 1, 2015 / section 2 - page 23 / January 1, 2015
vii / January 1, 2015 / section 2 - page 24 / January 1, 2015
viii / January 1, 2015 / section 2 - page 25 / January 1, 2015
ix / January 1, 2015 / section 2 - page 26 / January 1, 2015
x / January 1, 2015 / section 2 - page 27 / January 1, 2015
xi / January 1, 2015 / section 2 - page 28 / January 1, 2015
xii / January 1, 2015 / section 2 - page 28 / January 1, 2015
section 1 - page 1 / January 1, 2015 / section 2 - page 30 / January 1, 2015
section 1 - page 2 / January 1, 2015 / section 2 - page 31 / January 1, 2015
section 1 - page 3 / January 1, 2015 / section 2 - page 32 / January 1, 2015
section 1 - page 4 / January 1, 2015 / section 3 - page 33 / January 1, 2015
section 2 - page 5 / January 1, 2015 / section 3 - page 34 / January 1, 2015
section 2 - page 6 / January 1, 2015 / section 3 - page 35 / January 1, 2015
section 2 - page 7 / January 1, 2015 / section 3 - page 36 / January 1, 2015
section 2 - page 8 / January 1, 2015 / section 3 - page 37 / January 1, 2015
section 2 - page 9 / January 1, 2015 / section 3 - page 38 / January 1, 2015
section 2 - page 10 / January 1, 2015 / section 3 - page 39 / January 1, 2015
section 2 - page 11 / January 1, 2015 / section 3 - page 40 / January 1, 2015
section 2 - page 12 / January 1, 2015 / section 3 - page 41 / January 1, 2015
section 2 - page 13 / January 1, 2015 / section 3 - page 42 / January 1, 2015
section 2 - page 14 / January 1, 2015 / section 3 - page 43 / January 1, 2015
section 2 - page 15 / January 1, 2015 / section 3 - page 44 / January 1, 2015
section 2 - page 16 / January 1, 2015 / section 4 - page 45 / January 1, 2015
section 2 - page 17 / January 1, 2015 / section 4 - page 46 / January 1, 2015
Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Date
section 4 - page 47 / January 1, 2015 / section 7 - page 78 / January 1, 2015
section 4 – page 48 / January 1, 2015 / section 7 - page 79 / January 1, 2015
section 4 - page 49 / January 1, 2015 / section 7 - page 80 / January 1, 2015
section 4 – page 50 / January 1, 2015 / section 7 - page 81 / January 1, 2015
section 4 - page 51 / January 1, 2015 / section 7 - page 82 / January 1, 2015
section 4 - page 52 / January 1, 2015 / section 7 - page 83 / January 1, 2015
section 4 - page 53 / January 1, 2015 / section 7 - page 84 / January 1, 2015
section 4 - page 54 / January 1, 2015 / section 7 - page 85 / January 1, 2015
section 4 - page 55 / January 1, 2015 / section 7 - page 86 / January 1, 2015
section 4 - page 56 / January 1, 2015 / section 8 - page 87 / January 1, 2015
section 4 - page 57 / January 1, 2015 / section 8 - page 88 / January 1, 2015
section 4 - page 58 / January 1, 2015 / section 9 - page 89 / January 1, 2015
section 4 - page 59 / January 1, 2015 / section 9 - page 90 / January 1, 2015
section 4 - page 60 / January 1, 2015 / section 9 - page91 / January 1, 2015
section 4 - page 61 / January 1, 2015 / section 9 - page 92 / January 1, 2015
section 4 - page 62 / January 1, 2015 / section 9 - page 93 / January 1, 2015
section 5 - page 63 / January 1, 2015 / section 9 - page 94 / January 1, 2015
section 5 - page 64 / January 1, 2015 / section 9 - page 95 / January 1, 2015
section 5 - page 65 / January 1, 2015 / section 9 - page 96 / January 1, 2015
section 5 - page 66 / January 1, 2015 / section 9 - page 97 / January 1, 2015
section 5 - page 67 / January 1, 2015 / section 9 - page 98 / January 1, 2015
section 5 - page 68 / January 1, 2015 / section 10 - page 99 / January 1, 2015
section 6 - page 69 / January 1, 2015 / section 10 - page 100 / January 1, 2015
section 6 - page 70 / January 1, 2015 / section 10 - page 101 / January 1, 2015
section 6 - page 71 / January 1, 2015 / section 10 - page 102 / January 1, 2015
section 6 - page 72 / January 1, 2015 / section 10 - page 103 / January 1, 2015
section 7 - page 73 / January 1, 2015 / section 10 - page 104 / January 1, 2015
section 7 - page 74 / January 1, 2015 / section 11 - page 105 / January 1, 2015
section 7 - page 75 / January 1, 2015 / section 11 - page 106 / January 1, 2015
section 7 - page 76 / January 1, 2015 / section 12 - page 107 / January 1, 2015
section 7 - page 77 / January 1, 2015 / section 12 - page 108 / January 1, 2015
Page No. / Amendment No. Effective Date / Page No. / Amendment No. Effective Date
section 13 - page 109 / January 1, 2015
section 13 - page 110 / January 1, 2015
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section 13 - page 118 / January 1, 2015
section 14 - page 119 / January 1, 2015
section 14 - page 120 / January 1, 2015
section 15 - page 121 / January 1, 2015
section 15 - page 122 / January 1, 2015
section 15 - page 123 / January 1, 2015
section 15 - page 124 / January 1, 2015
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TABLE of CONTENTS
PREAMBLE
MANUAL AMENDMENT PROCEDURES
LIST OF MANUAL HOLDERS
RECORD OF AMENDMENTS
LIST OF EFFECTIVE PAGES
1Accountabilities and Duties
1.1Interpretation
1.2Aircraft Operator
1.2.1Pilot-in-Command
2Company Safety Management System
2.1Safety Policy
2.1.1Policy Statement
2.1.2Safety Accountabilities
2.1.3Key Safety Personnel
2.1.4Coordination of the ERP
2.1.5SMS Documentation
2.2Safety Management Strategy
2.2.1Description and Nature of the Operation
2.2.2Safety Risk Profile
2.2.3Key Hazards, Risks and Mitigation
2.2.4Safety Performance Objectives
2.2.5Safety Management Goals
2.2.6Other Risk Management Tools
2.3Safety Risk Management Processes
2.3.1Hazard Identification
2.3.2Risk Assessment and Mitigation
2.4Safety Assurance
2.4.1Safety Performance Monitoring and Measurement
2.4.2Change Management Process
2.4.3Continuous Improvement and SMS Evaluation
2.4.4Compliance Monitoring
2.5SMS Communication and Training
2.5.1Safety Communication
2.5.2Safety Training
2.6Appendix 2-A Current Operator Safety-Risk Profile
2.7Appendix 2-B Hazard Identification and Tracking Form
2.8Appendix 2-C Risk Management Tracking Form
2.9Appendix 2-D SMS Evaluation Form
2.10Appendix 2-E SMS Evaluation Tracking Form
2.11Appendix 2-F Compliance Monitoring Checklist
3Operational Control
3.1General Description
3.2Responsibilities and Authorities
3.3Flight Planning and Pre-Flight Requirements
3.3.1Flight Planning Requirements
3.3.2Aircraft Weight and Balance
3.3.3Aircraft Performance
3.3.4List of Passengers
3.4Flight Following and Flight Watch
3.4.1Reporting Aircraft Overdue
3.5Closing Flight Plans/Flight Itineraries
3.6Aircraft Defects
3.6.1Deferral Procedures
3.6.2Recording of Aircraft Defects
3.6.3Ferry Flights
3.7Deviations to Company Operations Manual Provisions
3.8Supplemental Lift/Additional Air Transport Capacity
4Operating Requirements
4.1Fuel, Oil and Oxygen Requirements
4.2Fuelling Procedures
4.2.1Fuel Contamination Precautions
4.2.2Bonding Requirements
4.2.3Spill Containment
4.2.4Fueling With Passengers on Board
4.3Aircraft Critical Surface Contamination
4.4Minimum Aircraft Crew
4.5Aircraft Crew Qualifications
4.5.1Pilot Qualification Requirements
4.6Use of Checklists
4.7Use of Standard Operating Procedures (SOPs)
4.8Operating Weather Minima
4.8.1VFR Day
4.8.2VFR Night and IFR
4.8.3IFR
4.9Special Airspaces – PBN / MNPS / RVSM / CPDLC / ADS
4.9.1Aircraft Approval and Operator Authorization
4.9.2Flight Crew Training and Authorization
4.10Noise Abatement Procedures
4.11Disposal of Waste
4.12Emissions Fees and Charges
4.13Aircraft Equipment
4.13.1Ground Proximity Warning System (GPWS) or Terrain Awareness System (TAWS)
4.13.2Cockpit Voice Recorder (CVR) and Flight Data Recorder (FDR)
4.13.3ACAS II
4.13.4Protective Breathing Equipment
4.13.5Oxygen Equipment and Use
4.13.6Navigation and Communication Equipment
4.14Weather Considerations
4.14.1Severe Weather
4.14.2Wind Shear
4.14.3Wake Turbulence
4.14.4Clear Air Turbulence
4.14.5Icing
4.15Flights over Water
4.16Fatigue Management
4.16.1Principles
4.16.2Training
4.16.3Flight and/or Duty Time Limitations
4.16.4Evaluation Process
4.17Use of Alcohol and Other Psychoactive Substances
4.17.1Problematic Use of Psychoactive Substances
4.18Seating Requirements
4.18.1Pilots
4.18.2Passengers
4.19Passenger and Cabin Safety Procedures
4.19.1Dangerous Goods
4.19.2Passenger Safety Briefing
4.19.3Stowage of Cabin Baggage and Galley Equipment
4.20Crew and Passenger Health Issues
4.21Mobile Phones and other Portable Electronic Devices (PED)
4.22Personnel Qualified to Taxi Airplane
4.23Helicopter Rotor Turning Under Power
4.24Maintenance Check Flights
4.25Stabilized Approaches
5Emergency Procedures and Equipment
5.1Airborne Emergencies
5.1.1Airborne Emergency Management
5.1.2Use of Transponder/Radar Assistance
5.1.3Emergency Landing and Evacuation Procedures
5.2Accident – Incident Reporting
5.3Emergency Response Plan
5.3.1Training and testing
5.4In-Flight Passenger Illness
5.5First Aid Kits
5.6Emergency/Survival Equipment
5.6.1Information for Rescue Coordination
5.7Unlawful Interference
5.8Non-aviation Accidents and incidents
6International Operations
6.1Operating Requirements
6.1.1Flight Rules
6.1.2Flight Crew Training and Authorization
6.2Standard Operating Procedures
6.3Training Programs
6.4Passenger Handling
6.5Disposal of International Garbage
6.6Reference Material.
7Qualifications and Training
7.1Training Policies
7.1.1Simulated Emergencies During Passenger Transportation Flights
7.1.2Training Conducted on a Contract Basis
7.1.3Proficiency Certification
7.1.4Personal Minimums Checklist
7.2Training Programs
7.2.1Pilot Training Program
7.2.2Training Program for Other Personnel
7.3Training Curricula
7.3.1General Training
7.3.2Aircraft Type Training
7.3.3Special Flight Operations
8Record Keeping
8.1Employee Training and Qualifications
8.2Routes and Flight Records
9Aircraft Maintenance
9.1Person Responsible for Maintenance
9.2Technical Records
9.3Maintenance Schedules
9.4Elementary Work & Servicing
9.4.1Authorization for Elementary Work & Servicing
9.5Airworthiness Directives & Service Bulletins
9.6Evaluation Program
9.7Deferred Rectification of Defects
9.8Recurring Defect Control
9.9SDR Reporting
9.10Technical Dispatch
9.11Parts and Material
9.12Tool Control
9.13Personnel Qualification and Training
9.14Recency of Experience
9.15Aircraft Weight & Balance Control
9.16Maintenance Arrangements
9.17Flight Permits or Special Flight Authorizations
9.18Aircraft Maintenance Technicians Working Alone
9.19Deviations from the Maintenance Control Procedures
9.20Appendix 9-A SB & AD Review Form
10Security Procedures
10.1Assessing the Threat and Vulnerabilities
10.2Preventive Measures
10.2.1Training
10.3Responsive Measures
10.4Security Checklists
10.5Emergency Checklist
11Environmental Management
12Occupational Health and Safety
12.1Notification to Company Personnel and Passengers
12.2Personnel Working Alone
13Company Forms
13.1Pilot’s Flight Log
13.2Aircraft Weight and Balance Forms
13.3Pilot Proficiency Check Form
13.4Extension to Maximum Flight Duty Time
14Company Directives
15Operations Manual Supplements
15.1Supplement 1 – Personal Minimums Checklist
1
Amendment No. - Original Issuepage -January 1, 2015
(Company Name)1. Company Organization
1Accountabilities and Duties
Modify the organizational structure and positions, as well as the duties, authorities and accountabilities below, as required to reflect your circumstances.1.1Interpretation
In this operations manual the following interpretations are used.
“aircraft operator" - means the person that has possession of the aircraft as owner, lessee or otherwise.
"pilot-in-command" - means the pilot having responsibility and authority for the operation and safety of the aircraft during flight time.
“responsible person” – means the person that has been designated responsibility to activate the Emergency Response Plan if the aircraft becomes involved in an accident or is overdue. S/he may be a business associate, the aircraft maintenance provider, family member or other person that is not on-board the aircraft.
1.2Aircraft Operator
The operator is accountable for the safe operation of the aircraft, for the standards to which the aircraft is operatedand maintained, and for ensuring that safety management goals are met. The associated duties are:
a. developing an organizational structure for management of these accountabilities;
b. developing, implementing and maintaining the safety management system including procedures for;
- reporting incidents and accidents and ensuring that they are investigated, and
- implementing any required corrective actions and monitoring the results to ensure that they are appropriate and effective;
c. developing and maintaining the operations manual and associated systems and procedures;
d. liaising with the regulatory authority on all matters concerning the operation;
e. liaising with any external agencies which may affect aircraft operations including the aircraft manufacturer and industry safety associations;
f. monitoring industry flight safety concerns which may have an impact on operations;
g. managing the safety of flight operations by:
- developing and implementing pilot training programs that meet regulatory requirements and requirements specified in this Manual,
- developing standard operating procedures,
- ensuring that air operations are conducted in accordance with national and international regulations, standards and operating policy policies contained in this Operations Manual,
- ensuring that all aerodromes and routes used are operationally suitable and meet operating requirements, and
- receiving and taking action with respect to any aeronautical information affecting the safety of flight;
h. planning and controlling all aircraft maintenance directly or through the use of maintenance agreements including;