Gambling Regulation (Pre-Commitment and Loyalty Scheme) Regulations 2014

VersionNo. 001

Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014

S.R. No. 172/2014

Version as at
1 December 2015

TABLE OF PROVISIONS

RegulationPage

Part 1—Preliminary

1Objective

2Authorising provision

3Commencement

4Definitions

4AReferences to design of front of card

4BBack of player cards

Part 2—Pre-commitment

Division 1—Preliminary

5Application of Part

5AMinister may specify pre-commitment logos

Division 2—Player account equipment

6Card readers on gaming machines

7Interactive display screens on gaming machines

8Kiosks

9Card encoders, card readers and keypads

10Player service points

Division 3—Player accounts and player cards

11Registered player accounts

11APlayer cards must comply with player card standards

11BAppearance of player cards if loyalty scheme is conducted

11CAppearance of player cards if no loyalty scheme is conducted but venue cards are available

11DAppearance of player cards if no loyalty scheme is conducted and no venue cards are available

12Registered player cards

13Casual player cards

Division 4—Information requirements

14Pre-commitment information brochures

15Commission to provide pre-commitment information brochures to venue operators and casino operators

16Change in pre-commitment information brochures

Division 5—Other requirements

17Provision of assistance

18Discouraging or drawing attention to the use of pre-commitment and encouraging limit changing

Part 3—Loyalty schemes

Division 1—Requirements relating to precommitment

19Application of Division

20Accumulation of gaming points

20APlayer must be informed if gaming points cease to accrue

21Electronic pre-commitment information has priority

22Requirement to provide equal access

22AUse of pre-commitment logo on website for approved venue or casino

22BUse of pre-commitment logo in mobile loyalty application

22CUse of pre-commitment logo in loyalty scheme application form

22DInclusion of pre-commitment information in loyalty scheme application form

23Discouraging or drawing attention to the use of precommitment and encouraging limit changing

Division 2—Loyalty points

24Accumulation of loyalty points for activities other than playing gaming machines

25Award of gaming points must not exceed award of non-gaming points

26Loyalty points must not be redeemed for gaming machine credits or gaming tokens

27Gaming points must not be redeemed for rewards of greater value than rewards for the redemption of non-gaming points

Division 3—Information requirements

28Information required before issuing loyalty player cards

29Information to be given to loyalty scheme participants

30Information to be contained in player activity statement

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Endnotes

1General information

2Table of Amendments

3Amendments Not in Operation

4Explanatory details

VersionNo. 001

Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014

S.R. No. 172/2014

Version as at
1 December 2015

Endnotes

Gambling Regulation (Pre-commitment and Loyalty Scheme) Regulations 2014

S.R. No. 172/2014

Part 1—Preliminary

1Objective

The objective of these Regulations is to prescribe matters in relation to—

(a)pre-commitment; and

(b)player cards; and

(c)player account equipment; and

(d)the conduct of loyalty schemes; and

(e)the provision of information relating to
pre-commitment and loyalty schemes.

2Authorising provision

These Regulations are made under section 11.2.1 of the Gambling Regulation Act 2003.

3Commencement

These Regulations come into operation on 1December 2015.

4Definitions

(1)In these Regulations—

casual player card means a player card on which there is stored a unique identification number that is allocated for that player card;

Reg. 4(1) def. of design inserted by S.R. No. 139/2015 reg.6(4).

design, in relation to the front of a player card or venue card, has the meaning set out in regulation 4A;

electronic loyalty information means a message or other piece of information generated or sent by the loyalty scheme for the purpose of being displayed to a player of a gaming machine;

electronic pre-commitment information means a message or other piece of information generated or sent by a pre-commitment system for the purpose of being displayed to a player of a gaming machine;

gaming pointsmeans loyalty points accumulated from the playing of gaming machines;

Reg. 4(1) def. of logo standards inserted by S.R. No. 139/2015 reg.6(4).

logo standards means the standards made by the Minister under regulation 5A(1);

loyaltyplayer card means a player card that is capable of being used by a player to track their playing of gaming machines for the purposes of a loyalty scheme;

loyaltypoints means bonus, loyalty or reward points accumulated by a participant in a loyalty scheme;

Reg. 4(1) def. of loyalty scheme application form inserted by S.R. No. 139/2015 reg.6(4).

loyalty scheme application form means a form that is to be used by a person in order to become a participant in a loyalty scheme;

Reg. 4(1) def. of mobile loyalty application inserted by S.R. No. 139/2015 reg.6(4).

mobile loyalty application means a software application that—

(a)provides access to services, or displays information, relating to a loyalty scheme conducted at an approved venue or casino; and

(b)is produced by or on behalf of the venue operator or casino operator; and

(c)is distributed or made available (whether for a fee or otherwise) for use by a player of a gaming machine or another member of the public on a personal electronic device;

non-gaming pointsmeans loyalty points accumulated from the purchase of goods or services not related to the playing of gaming machines;

Reg. 4(1) def. of player information standardssubstituted by S.R. No. 139/2015 reg.6(2).

player information standards has the same meaning as it has in the Gambling Regulations 2015;

player service point means a place set aside in an approved venue or casino under regulation10(1);

Reg. 4(1) def. of pre-commitment information brochure substituted by S.R. No. 139/2015 reg.6(3).

pre-commitment information brochure means a brochure, booklet, pamphlet or leaflet that—

(a)is in the form specified in the player information standards for brochures relating to the pre-commitment system; and

(b)contains, in English, the information specified in the player information standards, for brochures relating to the pre-commitment system;

registeredplayer account means an account established for a person under regulation 11;

registered player card means a player card on which there is stored a unique identification number that is allocated for a particular person's use of a pre-commitment system;

the Actmeansthe Gambling Regulation Act2003;

unique identification number means a number allocated by a pre-commitment system for the purpose of identifying information held by the system in relation to either—

(a)a particular person's use of the
pre-commitment system; or

Reg. 4(1) def. of unique identification number amended by S.R. No. 139/2015 reg.6(1).

(b)the use of a particular player card with respect to the pre-commitment system;

Reg. 4(1) def. of venue card inserted by S.R. No. 139/2015 reg.6(4).

venue card means a card that—

(a)is provided by or on behalf of a venue operator or casino operator; and

(b)is not a player card; and

(c)indicates that the person to whom the card is issued—

(i)uses or is permitted to use facilities at the approved venue or casino (as the case requires); or

(ii)participates in a program or scheme conducted at the approvedvenue or casino (as the case requires) other than by participating in a loyalty scheme or using the pre-commitment system.

Example

A venue card may indicate that a person participates in a scheme under which the person is granted special privileges or discounts at an approved venue.

Reg. 4(2) revoked by S.R. No. 139/2015 reg.6(5).

*****

Reg. 4A inserted by S.R. No. 139/2015 reg.7.

4AReferences to design of front of card

For the purposes of these Regulations, the design of the front of a player card or a venue card—

(a)includes—

(i)the colour of the front of the card; and

(ii)the imagery appearing on the front of the card; and

(iii)the text appearing on the front of the card (other than text referred to in paragraph (b)); and

(iv)the colour and arrangement of the imagery and text referred to in subparagraphs (ii) and (iii); and

(v)the size of the imagery and text referred to in subparagraphs (ii) and (iii) relative to the size of the card; and

(vi)the font of the text referred to in subparagraph (iii); and

(b)does not include—

(i)text that identifies the person to whom the card is issued; or

(ii)a number or other text that identifies a particular card (forexample, the serial number ofa card).

Reg. 4B inserted by S.R. No. 139/2015 reg.7.

4BBack of player cards

For the purposes of these Regulations, the back of a player card is the side of the card that bears the magnetic stripe.

Part 2—Pre-commitment

Part 2 Div. 1 (Heading) substituted by S.R. No. 139/2015 reg.8.

Division 1—Preliminary

5Application of Part

This Part applies if the Minister directs the monitoring licensee, under section 3.8A.2 of the Act, to provide a pre-commitment system.

Reg. 5A inserted by S.R. No. 139/2015 reg.9.

5AMinister may specify pre-commitment logos

(1)The Minister may make standards that specify logos that are to be used, in relation to the
pre-commitment system, for—

(a)player cards; and

(b)websites referred to in regulation 22A; and

(c)mobile loyalty applications; and

(d)loyalty scheme application forms.

(2)As soon as possible after making or amending the logo standards, the Minister must give the standards to the Commission.

(3)Within 14 days of receiving the logo standards from the Minister, the Commission must—

(a)publish the standards on its website; and

(b)provide each venue operator and casino operator with the standards.

(4)If the logo standards are amended, the amendment takes effect on the commencement day specified in the amended logo standards.

(5)The day specified in the amended logo standards must not be earlier than the first anniversary of the day on which the amended logo standards are made.

Division 2—Player account equipment

6Card readers on gaming machines

For the purposes of section 3.8A.10(1) and (2) of the Act—

(a)the prescribed quantity of card readers is one card reader for each gaming machine that is installed in the approved venue or casino (as the case requires); and

(b)the prescribed location of each card reader referred to in paragraph (a) is a location that—

(i)makes the card reader clearly visible to, and easily accessible by, a person sitting at or standing in front of the gaming machine and looking at the video screen; and

Note to reg.6(b)(i) amended by S.R. No. 139/2015 reg.10.

Note

For an illustration of the location of a gaming machine's video screen, see Schedule 2 to the Gambling Regulations 2015.

(ii)is on or in or attached to the front, or a side panel, of the machine cabinet of the gaming machine.

7Interactive display screens on gaming machines

(1)For the purposes of section 3.8A.10(1) and (2) of the Act—

(a)subject to subregulation (2), the prescribed quantity of interactive display screens is one interactive display screen for each gaming machine that is installed in the approved venue or casino (as the case requires); and

(b)the prescribed location of each interactive display screen referred to in paragraph (a) is a location that—

(i)makes the interactive display screen clearly visible to, and easily accessible by, a person sitting at or standing in front of the gaming machine and looking at thevideo screen; and

(ii)is on the front, top or side panel of the machine cabinet of the gaming machine; and

(iii)if the gaming machine has a top box, is below the top box.

Note

Note to reg.7(1)(b)(iii) amended by S.R. No. 139/2015 reg.11.

For an illustration of gaming machines with and without top boxes, and the location of a gaming machine's video screen, see Schedule 2 to the Gambling Regulations 2015.

(2)Subregulation (1) does not apply to a gaming machine if—

(a)the gaming machine and its video screen are programmed so that—

(i)part of the video screen accepts input from, and shows electronic
pre-commitment information to, the player of the gaming machine; and

(ii)in the case of a gaming machine installed in an approved venue or casino in which a loyalty scheme is provided, no part of the video screen can display electronic loyalty information at the same time that the part referred to in subparagraph (i) is displaying electronic pre-commitment information; and

(b)there is no other interactive display installed on the gaming machine as referred to in subregulation (1)(b).

(3)For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, it is a requirement that an interactive display screen accepts input from the player of the gaming machine on which the screen is installed, and displays information to that player, for the purposes of—

(a)the pre-commitment system; and

(b)in the case of a gaming machine installed in an approved venue or casino in which a loyalty scheme is provided, a loyalty scheme.

8Kiosks

(1)For the purposes of section 3.8A.9(1)(a) and (2)(a) of the Act, a kiosk—

(a)must not enable a person to participate in gambling; and

(b)must enable a person to access a website provided by the monitoring licensee for the purposes of pre-commitment; and

(c)must enable a person who holds a player card to—

(i)set a time limit or net loss limit under the pre-commitment system; and

(ii)change a time limit or net loss limit set under the pre-commitment system; and

(iii)set or reset a password or personal identification number that is used by the pre-commitment system in relation to the person's playing of gaming machines; and

(iv)view a statement of the information about the playing of gaming machines that has been recorded by the
pre-commitment system in respect of a player card held by the person.

(2)For the purposes of section 3.8A.10(1) of the Act—

(a)the prescribed quantity of kiosks is one; and

(b)the prescribed location of the kiosk is a location—

(i)that is inside the approved venue; and

(ii)that is outside the gaming machine area of the approved venue; and

(iii)thatmakes the kiosk readily accessible to any person in the approved venue.

(3)For the purposes of section 3.8A.10(2) of the Act—

(a)the prescribed quantity of kiosks is one; and

(b)the prescribed location of the kiosk is a location—

(i)that is inside the casino; and

(ii)thatmakes the kiosk readily accessible to any person in the casino.

9Card encoders, card readers and keypads

For the purposes of section 3.8A.10(1) and (2) of the Act—

(a)the prescribed quantity of card encoders, card readers and keypads that a venue operator or casino operator must ensure is installed in the approved venue or casino (asthe case requires) is one of each of those items; and

(b)the prescribed location of card encoders, card readers and keypads that a venue operator or casino operator must ensure is installed in the approved venue or casino (as the case requires) is at a player service point.

10Player service points

(1)A venue operator or casino operator must set aside a place in the approved venue or casino (as the case requires) for the purposes of providing assistance to the users of the pre-commitment system.

(2)At all times when gaming machines are available for gaming in an approved venue or casino, the venue operator or casino operator (as the case requires) must ensure that an employee of the venue operator or casino operator is available to assist a person at a player service point to do any of the things referred to in regulation 17.

Division 3—Player accounts and player cards

11Registered player accounts

(1)The monitoring licensee, on request, may establish an account for a person for the purposes of the pre-commitment system.

(2)A registered player account must contain the following information about the person for whom the account is established—

(a)the person's name;

(b)an address for the person, if the person provides one;

(c)an email address for the person, if the person provides one;

(d)the unique identification number in relation to the person's use of the pre-commitment system;

(e)information about the playing of gaming machines that is recorded by the
pre-commitment system in respect of a registered player card held by the person;

(f)information about the person's use of the
pre-commitment system including—

(i)a time limit or net loss limit set; and

(ii)a time limit or net loss limit changed; and

(iii)a password or personal identification number set or reset by the person.

Reg. 11A inserted by S.R. No. 139/2015 reg.12.

11APlayer cards must comply with player card standards

(1)For the purposes of section 3.8A.11(1)(a) and(2)(a) of the Act—

(a)the back of a player card must
bear a logo in accordance with subregulation(2); and

(b)a player card must not otherwise display any reference to pre-commitment.

(2)The back of a player card bears a logo in accordance with this subregulation if—

(a)it bears the logo specified in the logo standards for player cards (or, if subregulation (3) applies, the logo referred to in that subregulation); and

(b)the logo is—

(i)not smaller than 13∙5 mm high and 15mm wide; and

(ii)not smaller than any logo for a loyalty scheme appearing on the back of the player card.

(3)If the logo standards have been amended butthe amendment has not yet come into operation, the back of the player card may bear the logo specified for player cards in the amended logo standards (instead of the logo specified for player cards in the logo standards as currently in force).

Reg. 11B inserted by S.R. No. 139/2015 reg.12.

11BAppearance of player cards if loyalty scheme is conducted

(1)This regulation applies to a player card that—

(a)is distributed or made available for usein an approved venue or casino in which a loyalty scheme is conducted; and

(b)is not a loyalty player card.

(2)For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the design of the front of the player card must be the same as the design that, at the time the player card is printed, is most commonly used on the front of loyalty player cards that have been distributed or made available for use at the approved venue or casino.

(3)Despite subregulation (2), the front of the player card is not required to have the name or logo of a loyalty scheme printed on it.

Reg. 11C inserted by S.R. No. 139/2015 reg.12.

11CAppearance of player cards if no loyalty scheme is conducted but venue cards are available

(1)This regulation applies to a player card distributed or made available for use in an approved venue or casino—

(a)in which no loyalty scheme is conducted; and

(b)in relation to which venue cards are issued.

(2)For the purposes of section 3.8A.11(1)(a) and (2)(a) of the Act, the design of the front of the player card must be the same as the design that, at the time the player card is printed, is most commonly used on the front of venue cards that have been distributed or made available for use at the approved venue or casino.

(3)Despite subregulation (2), the front of the player card is not required to have printed on it the name or logo of any program or scheme to which the venue card relates.

(4)For the purposes of this regulation, the design of the front of a player card may be the same as the design of the front of a venue card even if the dimensions of the 2 cards are different.

Reg. 11D inserted by S.R. No. 139/2015 reg.12.

11DAppearance of player cards if no loyalty scheme is conducted and no venue cards are available

(1)This regulation applies to a player card distributed or made available for use in an approved venue or casino—

(a)in which no loyalty scheme is conducted; and

(b)in relation to which venue cards are not issued.