Email –

MOB-+91 8087448157

GAJANAN SMOPAGAR

OBJECTIVE

To be associatedwith a growing and professionally managed organization. A career that is performance based thereby providing me an opportunity to play a meaningful role in shaping future of the organization.

PROFESSIONAL PROFILE

Experience Summary

  • More than 3 years of functional IT Experience in managing Live Networks for two of the most respected customers of British Telecom - Unilever and Syngenta across APAC and AMET regions.
  • Currently working as Level 1 NetworkEngineer in BT Service Assurance Project for Infosys Technologies Limited.
  • Proficient in managing CISCO network devices and fair understanding of Juniper routers and Compression Equipments.
  • Have excellent knowledgeof IncidentLife Cycle process.

Technical Skills

1. Routing Skills

a. Routing Protocols: RIP, EIGRP, OSPF, BGP.

b. WAN Technologies: Frame-Relay, Lease Line, GRE Tunneling, IPSec Tunneling, Access-List

c. Routers worked on: Cisco 1700, Cisco 2600 Series and Cisco 3845 Series.

2. Switching Skills

LAN Technologies: ARP, VLAN Configuration, Spanning Tree Protocol, Trunking.

Operational Skills

  • Successfully handling operations for BT Service Assurance project on 24/7 basis.
  • Handling Network Incidents using an incident tracking tool, creating reports of the resolved incidents.
  • Shift plan management.

KEY COMPETENCIES GAINED THROUGH EXPERIENCE

PRO

PROFESSIONAL EXPERIENCE

Level 1 Senior System Engineer for BT Unilever Project, Infosys Technologies Ltd. Pune (24 thMar,2008 – till date)

Description: - Working as Level 1 Engineer BT Unilever project which includes managing WAN Network of Unilever and Syngenta Customers of BT over APAC and AMET regions.

Responsibilities:-

  • Monitoring Network Alarms Proactively using tools like Netcool,SMARTS
  • Working on Incidents from start to end after logging them.
  • Dealing with supplier helpdesks and their mangers in order to resolve Incidents within agreed timelines.
  • Performing Level 1 Troubleshooting in case required.
  • Providing analytical data for various capacity related issues to the customers.
  • Handling 1st Level calls and mails from customers for network related incidents faced by them.

CERTIFICATIONS

Cisco Certified Network Associate (640-802)

Currently preparing for Cisco Certified Network Professional (BSCI)

Incident Management Certificate (Infosys Internal)

COURSES/WOKRSHOPS ATTENDED

New Employee Orientation Program (Infosys Orientation Program)

Formal Training in Networking.

Given Training to new joiners for preparation of CCNA.

Various Internal BT Trainings.

EDUCATION

Diploma in Electronics and communication Engineering course from NTTF, Bangalorefrom Jun 2004-May 2007

PERSONAL INFORMATION

Date of Birth10thOctober, 1986

SexMale

Nationality Indian

Contact+91-8087448157

Status Single

Curriculum Vitae of Gajanan S M