Manfred D. Jantzen, Ph.D.
SOLUTION LEADERSHIP
In Borderless Developing States
Frontier Strategist on Spaceship Earth
TABLE OF CONTENT
PREFACE
Challenges for Borderless Developing States14
PART I
FRONTIER WORLD
Dynamics of a Complex Adaptive System Environment
Living in a One-World-Information-Space
1FRONTIER STRATEGIST Frontier Space25
Frontier Explorer – New Philosopher – Global Entrepreneur – Glocalization Strategist –
Global Institutional Leadership
2 WEALTH OF THE NEW WORLD Information Resource31
Global Information Exchange – Global ICT Connectivity –
Global Expectations Revolution Adaptation Information Dynamics- Adaptation Challenge
3BIRTHING OF GLOBAL CIVILIZATION Human Tectonics43
Historical Waves of Change – Emerging Global Civilization – Science-Technology Paradigm Power –
Human Enterprise Tectonics
4NATURE OF COMPLEX CHANGE Complex System Dynamics54
Complexity Science - Reality Comparison – System Entropy – System Energy – System Feedback
Attributes – Systems Quantum Behaviour – System Adaptation
5COMPLEX ENTERPRISE Complex Adaptive System70
CASE Components & Phase Activities: Actuality (Real World) – Intelligence Scan
– Perception Reality Model – Value Creation Action – Consequences: Performance
Alignment & Adjustment Feedback – Self –Regulating Behavior
6COMPLEX THINKING Strategic Thinking84
Frontier Strategist’s Global Mind-set – Mind-scope Perspective –Mental Activities –
4 C’s of Thinking – Complex Thinking Processes – Tipping Point Decisions - Flawed Linear Thinking
7 COMPLEX PROBLEM SOLVING Solution Execution98
Solution Execution Approach (SEA) – Identify, Understand, Develop, Implement, Evaluate, Inform &
Institutionalize – Strategic intervention Approach in Complex Adaptive System Environment (CASE)
8RESEARCH METHODOLOGY Solution Traps 110
Research Methodology – CASE Framework – Knowledge Transfer & Knowledge Creation Gap –
Breaking out of the Mind-set Prison – 3 M’s Solution Traps - Mind-set Trap, Method Trap, Model Trap
APPENDIX
Discussion Questions; References – Readings
PART II
CULTURE PROGRAMS
Performance Behaviour
Society, Organization & Leadership Programs
9CULTURAL PROGRAMMING Human Development127
The DNA of Culture Programming – Culture Dynamics with Dynamic Structures – Culture Logic –
Cultural Time Distortions, Hybrid Societies
10ENTERPRISE STRUCTURES Structured Performance Space137
T-Type Structures with Performance Behavior: Traditional, Transitional, Transformational &
Total Integrated Structures
11SHADOW ORGANIZATION Personal Relations Networks149
Organizational Culture Framework – Dynamics of the Shadow Organization – Personal Relations
Network – Power Groups – PRN Dynamics - Historical Perspective – Corruptive Power of the PRN- Unprincipled Leadership – Re-Programmed Healthy PRN
12BUREAUCRATIC CULTURE Public Services Performance161
Power of the Bureaucracy - Bureaucracy Assessment
13PERFORMANCE CULTURE Business Culture166
Business Culture Approach - Organizational Culture and Leadership – People, Policy and Practices
14 LEADERSHIP MIND-SETS Traditional Unconscious Management 173
Multi-dimensional Strategist – Traditional Unconscious Management Mind-sets –
Relationship Management Frame – Programmed Leadership Mind-sets –4 C’s Behavioural Types:
Circumstances, Culture, Competence & Character
15LEADERSHIP DEVELOPMENT Competency Development185
Leadership Development Framework, Leadership Model- Eight (8) Solution Leader Competencies -
Solution Leader Judgment – Leadership Values –Ethical Decision Making
APPENDIX
Discussion Questions; References – Readings
PART III
DEVELOPMENT RESEARCH
Strategies & Projects for Caribbean Development
Knowledge for Sustainable Quality Life
16STATE DOMINATED DEVELOPMENT Troubled Journey210
History of Political Philosophy –Sustainable development & Partnership Approach –
Social Contract between Government & Citizens –Integrated National Alignment - Public Service –
State & Private Enterprise – Result-Based Management – Solution Execution Approach –
Public Service Performance Revolution-Outcomes matching Outputs –Political Performance –
Parties & Citizens’ Expectations
17STRATEGY RESEARCH Caribbean Dynamic Strategies 230
Business Research for Developing Countries – Strategy Dynamics – Strategy Space Matrix –
Sustainable Performance – Strategy Research – Strategy in Cultural Context – Exploring Caribbean
Ideology – Proposing a New Development Philosophy
18 RESEARCH PROJECTS Caribbean Development Space 246
Different Path for Developing Countries – Caribbean Development Perspective - Obstacle to Caribbean Development – Caribbean Reality and Meaningful Future – Research Approach Framework –
Solution Execution Approach – Caribbean Research Projects: Reduce State Dominance,
Claiming Development Space, Caribbean Research & Education – Researching the Resilient Economy:
Islands of Entrepreneurship in a State Dominated Society
19 DISTORTED SOCIETAL DEVELOPMENT Gold-Pot Economy 264
Trinidad & Tobago, 1962-2012
Introduction - Resource Curse; The Gold-Pot Economy – Gold Pot Distortions, Political Power
and Economic Distortion, Fear and Greed, ‘Unearned’ Transfer Payments Societal Distortions -
Gold Pots of Trinidad & Tobago & impact on societal development: The Energy, The Drug, The Government, The Private Enterprise & The Societal Pot of Gold – Establishing State Advisory Councils –
Teams: Resource & Energy National Security & Crime, National & Local Governance, Private Economy &
Enterprise, Recovery and Sustainable Development, Societal Quality of Life, Sustainable Development
20NATIONAL DEVELOPMENT BUDGETS State Strategies 280
Trinidad & Tobago, 2010-2012
National Budget Analytics – Caribbean Sustainable Development & Research topics Outlines –
Case of the Small Islands State of Trinidad & Tobago, 2011-12: State as Partner & Catalyst
Changing Direction – 2011 Catalytic Budget: Facing the Issues of Multi-lateral financial institutions,
Economic Transformation Strategy, Government as Catalyst 2012 Development Budget: Private Sector Development, From Ownership to Partnership & Catalyst – New Economic Spaces:
Sustainable Growth & Development, Foundation for Endogenous Growth
21State Directed Development Regional Development289
The Early Ruhr Mining Region, 1766-1865
Law, Economic Policy, and Private Enterprise, Historical Background - Implementation of
State Controls: The State “Direktionsprinzip”: State Administration: Bureaucracy & Labor Force –
Private Enterprise: Capital formation & Taxes; Production Control & Industry Structure;
Price Control & the Market – Reform & the Market Economy – Discussion Questions
22GOVERNMENT PERFORMANCE Governance Performance 298
Citizens Expectations
Public Service & the Public Resource Management – Government Performance Model – Elected & Administrative Government, Public Service Culture, Executive Leadership, Administration &
Management – Executive Transformation Team – Performance Management Board –
Government ICT Performance – Government Performance Gaps: Direction Gap, Policy Gap;
Execution Gap, Constitutional Performance Gap – Political Performance in Context of One-World- Information-Space
APPENDIX
References
PART IV
PERFORMANCE ENTERPRISE
Interventions in the Borderless Enterprise Space
The Strategist in Action & Execution
23BORDERLESS HIGH PERFORMANCES Holographic Space 321
High Performance Strategic Parameters & Goals – Managing the Holographic Enterprise
and Venn Information Space
24RIDING WAVES OF CHANGE Strategic Decision-Making327
Complex Intervention Decisions – Transformational Change – Consulting Lessons –
Explosive Change - Making Intervention Decisions –Riding Waves of Change
Sustainable Performance –Enterprise Paradigm Shifting & Transformational Lags –
Critical Transformation Strategies – Emotions of Change Assessment
25STRATEGIC PLANNING PROCESS Time Traveling Strategist343
Diagnose Organizational Illness – Assessing the Past( Stratigic Review) – Envision the Future –
Planning Enterprise Direction – Paths to the Future –Select the Future –Scenario Thinking
26ACTIVATING THE PRESENT Strategic Intervention 357
Intervention Leadership – Intervention Expertise, Manage Expectations, Management Teams –
Action Plan – Setting Performance Standards – Using a Performance Management Approach –
Establishing Enterprise, Unit, & Individual Performance Standards – Performance Measures –
Intelligence Unit Activities – Continuous Strategic Review
27INNOVATION PROPELLED PROCESSES Operation Space 374
Managing Performance Processes – Moment of Truth – Dysfunctional Core & Support Processes –
Process Intervention Approach – Process Value Dimension Matrix – Managerial Process Mapping
28VALUE OBSESSED RELATIONS Market Space384
Virtual Reality – Mind-driven Enterprise – New Market Space – Shift from Place to Space –
Marketing Relations Approach – Info-factured Value Packages – Potential vs. Actual Product Value –
Customers Learn – Customer Expectancy Cycle
29KNOWLEDGE INVESTED Competence Space 398
Complex Network Perspective - Learning, Communicating & Creating – Knowledge Management
Activities – Strategy & Organizational Core Competencies – Knowledge Transfer 4C’s, - Context of
Culture – Managing Intangible Assets – Human, Customer, Finance, Organizational Capital –
Human Resource Decisions
CONCLUSION: Strategy Dynamics -Strategy Making & Execution Process412
Dynamic Strategy Environment, Understanding Dynamic Strategy, Strategic Making Process,
Managing Strategy
APPENDICES433-463
General Reference, Table of Illustrations, Index and Key Topics
Author’s Interventions