Enquiries to: Kevin Symm
Your Ref:
Our Ref: FOI/458475 /
Mr Emily Hill
Email: / 3 May2016

DearMs Hill

Freedom of Information Act Request 458475

Thank you for your recent request received19 April. Your request was actioned under the Freedom of Information Act 2000 in which you requested thefollowing

  • What Applications are you running for:
  1. Finance?
  2. HR?
  3. Payroll?
  4. Project?
  5. CRM?
  6. Manufacturing?
  7. Sourcing?
  8. Invoice Scanning Tool?
  9. Are you using Config Snapshot?
  10. What BI Tool are you using?
  1. What versions of the above Applications are you running?
  2. When was your last Application upgrade?
  3. Are you planning another upgrade in the next 12-18 months?
  4. Do you have an Oracle support partner for applications? If so who?
  5. What kind of support is included in the contract (functional/technical/etc.?)
  6. What is the value of the application support contract?
  7. When does it expire?
  1. Are you running any Oracle Databases?
  2. If so, what versions are you currently running?
  3. What applications are being run on these Databases?
  4. Are you planning another Database upgrade in the next 12-18 months?
  5. Do you have an Oracle support partner for Databases? If so who?
  6. What is the value of the database support contract?
  7. When does it expire?
  8. Where are the databases held? Hosted, onsite/offsite?
  9. If not, how many in-house DBAs do you have?
  1. Where do you advertise any Oracle procurement opportunities?
  2. Who is responsible for looking after the contract for the Oracle estate?
  3. Who is responsible for looking after the licenses for the Oracle estate?
  4. How much do you pay annually for Oracle Support & Maintenance?
  5. When does this contract renew?
  6. Do you work with off-shore partners?

Response:

Liverpool City Councilholds information relevant to your request and can confirm the following:

1. SAP ECC6
2. Oracle from R12.1.3Oracle Application RUP8

3. Oracle from R12.1.3Oracle Application RUP8

4. In house system- no version number
5. N/A
6. N/A
7. The Chest

8. File Director

9. No
10. No standard tool (Crystal, BO BW etc.)
11. See above

12. Patched in accordance with Supplier road maps

13. Patched in accordance with Supplier road maps

14. Wipro Transformation Services

15. Technical

16. £135k

17. April 2017
18. Yes
19. 11 g and 12 c
20. Multiple applications

NorthgateinRevs & Bens
Capita one
iCasework
Childview
Confirm
Civica EDM
Northgate M3 Env Health
Norhgate M3 Planning & BC
HR&P

21. In accordance with 3RD party support road maps

22. No

23. N/A

24. N/A

25. N/A

26. 4

27. The Chest

28. ICT

29. ICT

30. £275k

31. Contract expires in 2019 but the support expires May 2016.

32. No

This concludes our response

TheCity Council will consider appeals, referrals or complaints in respect of your response and thesemust besubmitted in writing thin 28 days of receiving your response.

The matter will be dealt with by an officer who was not previously involved with the response and we will look to provide a response within 28 working days.

If you remain dissatisfied you may also apply to the Information Commissioner for a decision about whether the request for information has been dealt with in accordance with the Freedom of Information Act 2000.

The Information Commissioner’s website is and the postal address and telephone numbers are:-

Information Commissioner’s Office, Wycliffe House

Water Lane, WilmslowCheshireSK9 5AF

Telephone 01625 545745 Fax number 01625 524 510

Email – (they advise that their email is not secure)

ÿYours sincerely

Mr Kevin Symm

Senior Information Officer

Information Team Municipal Buildings Dale StreetLiverpool L2 2DH

Telephone 0151 233 0418Email