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SMU MBA SEM 3 TQMFALL 2016 ASSIGNMENTS
QM0019 – FOUNDATIONS OF QUALITY MANAGEMENT
1Define the term ‘quality’. Explain the evolution of quality.
Definition of ‘quality’.
Evolution of quality
2What is customer retention? Discuss some of the customer retention strategies.
Customer retention
Customer retention strategies.
3Explain the various steps for performing a quality system audit.
Steps for performing a quality system audit
4Discuss the Scope of Quality Control.
Scope of Quality Control.
5Discuss the steps to be performed for getting ISO 9000 registered.
Steps to be performed for getting ISO 9000 registered.
6Explain - Quality Functions Performed by Computers.
Quality Functions Performed by Computers.
QM 0020- Quality in Service Industries
1Explain – Five Dimensions of Service Quality
Five Dimensions of Service Quality
2Discuss - 7Ps of the service marketing mix in detail.
7Ps of the service marketing mix
3Explain the steps involved in maintaining CRM in a service Organization.
Steps in maintaining CRM in a service organization
4Explain - Service Quality in Cross-Cultural Context with suitable example
Service Quality in Cross-Cultural Context
5Describe - Dimensions of service quality in the tourism, hospitality and leisure industry
Dimensions of service quality in the tourism, hospitality and leisure industry
6What are the key dimensions of providing quality service in healthcare?
Key dimensions of providing quality service in healthcare
QM0021: STATISTICAL PROCESS CONTROL
1Describe – the various steps involved in implementation of SPC.
Steps involved in implementation of SPC
2Discuss the different types of data in detail.
Different types of data
3Explain – the characteristics of Hypothesis
Characteristics of Hypothesis
4What is process capability? Explain its uses and assumptions.
Process Capability
Uses of Process Capability
Assumptions in Process Capability
5List the areas of application for c-chart.
The areas of application for c-chart.
6Explain - Importance and Applications of Experimental Design
Importance of Experimental Design
Applications of Experimental Design
QM0022: TQM TOOLS AND TECHNIQUES
1Explain the obstacles in TQM implementation.
The obstacles in TQM implementation.
2What do you mean by 5S principles? What are the benefits of the Japanese 5S principles?
5S principles
Benefits
3Define - Six Sigma Methodology and elaborate the Key Roles in Six Sigma
Six Sigma Methodology
Key Roles in Six Sigma
4Explain - Taguchi Methods
Taguchi Methods
5Explain – the various types of Benchmarking
Types of Benchmarking
6Explain the Principles of Poka Yoke. Also explain the steps of Poka Yoke Implementation.
Principles of Poka Yoke
Steps of Poka Yoke Implementation
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