Roles and Responsibilities

Job Title / Customer Relations Administrator
Manager / Bob Schanz
Department / Camp Road Operations (Huron), Bellevue Facility Operations, Elyria Facility Operations
Start Date / ASAP

Nature of the position

To control and record: sales, receiving, inventory levels at the composting and recycling facilities. Assist customers with purchasing products & services.

Organizational Relationships

Supervisors / Composting and Recycling Manager & Assistant Manager
Peers / Equipment Operators, A/R and A/P Administrators, Office Managers
Subordinates / Seasonal, Part-time

Requirements

Educational / High School Diploma
Experience
(number of years and type) / Two-Year experience with register systems and/or operating heavy equipment.

Networking

Internal Contacts / All associates.
External Contacts / Customers/suppliers of the waste streams that are composted as well as customers/suppliers of products & services. Regulators.
To control and record:sales, receiving, inventory levels at the composting and recycling facility. Assist customers with purchasing products & services. Training and testing new register system with staff members. Learning to run loaders in order to load/unload customers/suppliers.
(35%) Recordkeeping and register work.
(15%) Assisting customers in products, services and purchases.
(15%) Scheduling of deliveries.
(10%) Loading customers.
(10%) Housekeeping of office.
(10%) Re-ordering inventory.
(5%) Stockpiling materials.
Assist Accounting Department in proper billing of customers and payment of vendors.
Develop new business.

IV. SUPERVISORY RESPONSIBILITIES (Provide the number and type of associates supervised, level of authority to hire and terminate or to make recommendations.)

This job should grow. Team effort should result in more revenue and business. Supervision of others in future.

V. KNOWLEDGE AND SKILLS (Mechanical, operational, computer, etc. Indicate which are required, preferred, or desirable. Include necessary licenses and certificates.)

Microsoft Office Skills – required
Customer and Vendor Service Skills –required
Operate Wheel Loader and Backhoe – required (willing to train)
Ordering raw materials and supplies. Maintain acceptable levels of product to meet customer demand and seasonal timing at all composting and recycling facilities.

VII. WORKING CONDITIONS AND ENVIRONMENT (i.e., necessary travel, unusual work hours, unusual environmental conditions, etc.)

Hands on job - dirt and dust are integral to job.
Work Hours: Average 40-42 hours per week during the off season. Average 50+ hours per week during the busy season.

Principle Accountabilities

Must include a percentage of time spent performing each task and the total should not exceed 100%.

Accountability / %
Overall operations / 40
Customer service / 25
Procurement / 15
Administrative / 10
Accounting work / 10

Physical Demands / Work Environment

(ADA Compliance)

Please check the activities that apply to this position and their level of frequency.

Activity – quantity of time spent performing the following: / Rarely / Occasionally / Frequently / Consistently
Walking / X
Sitting / X
Pushing / X
Pulling / X
Climbing / X
Stooping / X
Kneeling / X
Reaching / X
Manual Dexterity / X
Use of Hands / X
Talking / X
Lifting – under 50 lbs. / X
Lifting – over 50 lbs. / X
Hearing – normal conversation / X
Hearing – other sounds / X
Vision – Acuity, near / X
Vision – Acuity, far / X
Vision – Color vision / X
Work Environment:
Office: Indoors and outdoors. Much exposure to the elements.
Operations Environment: Hands on. Work alongside associates. Lead by example.

Authorization

Prepared By:Approved By:

Signature: / Kyle Smetzler / Signature: / Bob Schanz
Name: / Kyle Smetzler / Name: / Bob Schanz
Job Title: / Assistant Manager, Recycling Operations / Job Title: / Manager, Recycling Operations
Date: / 2/3/2016 / Date: / 2/3/2016

09/14/18

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