CONTACT US




We are here to support you if you have any questions or concerns throughout your employment and beyond. The following contact list is not exhaustive. If you are not able to locate a contact to resolve your particular inquiry, please reach out to the Talent Support team and we would be happy to redirect your inquiry.

For any questions regarding employment at YES Prep

Inquiry / Contact
How do I refer someone for a position at YES Prep? /
I have questions about Background Check information. /
I'm applying for a loan, and the bank needs to verify my employment. / Wendy Rangel/Joyce Varghese or Nichole Le
Where do I get a copy of my job description? / Katie Hicks/Sarah Hansford
What do we need to do for a volunteer that is helping on campus? / Please review the Volunteer Process and contact your campus’ Operations Manager and Talent Support Coordinator.
An employee was injured on campus. / Katie Hicks/Sarah Hansford
A student was injured on campus. / Operations Manager and Nelly Martinez
I am ending my employment with YES Prep and need a Service Record. / Please complete the Service Record Request Form
I am ending my employment with YES Prep and would like to schedule my Exit Interview. / Akeia Williams
I have a concern about my employment with YES Prep. / Your manager and Akeia Williams
I am transitioning from one position to another, I have questions about how that impacts my benefits, paycheck, and PTO. / Please review the following documents:
Employee Schedules PTO Accrual
Pg. 15 of the Employee Handbook

For any questions regarding Benefits at YES Prep

Inquiry / Contact
I have questions about my benefits / Please visit the YES Prep Benefits site
I need to change my benefits because of a qualifying event(s) (Qualifying Events Include: Marriage, Divorce, Birth/Adoption of a child, Loss of other insurance, Enrolled in other insurance coverage) / Please visit the Qualifying Events page
I am transitioning from one position to another, I have questions about how that impacts my benefits, paycheck, and PTO. / Please review the following documents:
Employee Schedules PTO Accrual
Pg. 15 of the Employee Handbook

For any questions regarding absences/leaves

Inquiry / Contact
How much PTO have I accrued? / Please visit the Employee Access Center or contact the Payroll team
How do I earn PTO? / Please review the PTO Accrual Chart
How do I submit a PTO Request? / Complete the PTO Request Form
I need to take a medical or personal leave of absence. / Your Manager and Benefits at YES Prep.
My doctor said that I cannot report to work. / Your Manager and Benefits at YES Prep.
What holidays does YES Prep observe? / Please review Pg. 70 of the Employee Handbook
I am transitioning from one position to another, I have questions about how that impacts my benefits, paycheck, and PTO. / Please review the following documents:
Employee Schedules PTO Accrual
Pg. 15 of Employee Handbook

For any questions regarding any demographic changes

Inquiry / Contact
I have a name change request, what should I do? / Submit your request through the Employee Access Center (EAC)
I have a change of address. / Submit your request through the Employee Access Center (EAC)
I want to update my emergency contacts. / Complete the Emergency Contacts Survey
I need help accessing the EAC. / Contact a TS Coordinator

For any questions regarding my paycheck or getting paid

Inquiry / Contact
Questions about my Paycheck. / Payroll
When will I get my first paycheck? / Payroll
How is my paycheck calculated? / Nichole Le
How do I change my direct deposit? / Please visit the Employee Access Center (EAC) or contact
the Payroll team
How do I deposit my paycheck into more than one account? / Please visit the Employee Access Center (EAC) or contact the Payroll team
I didn't receive my paycheck/direct deposit. / Payroll
How do I change my W‐4 filing status? / Please visit the Employee Access Center (EAC) or contact the Payroll team
What are these deductions on my paycheck and what do they mean? / Payroll
What deductions do I have listed on my W‐4? (Single, Married, Withholdings, etc) / Please visit the Employee Access Center (EAC) or contact the Payroll team
How was my salary determined? / Katie Hicks/Sarah Hansford

For any questions regarding technology

Inquiry / Contact
My computer/computer program isn't working. / Helpdesk


i To log into the EAC use the following:

Username: the username you use to log into your computer

Password: the last 4 digits of your social security number

Should you have any login issues please reach out to or

HELPFUL RESOURCES:

Talent Support Sharepoint Website

Talent Support Contact Us