Fmm-Im Northern Branch Training Programme s3

FMM Institute (475427-W)

Penang Branch

INTRODUCTION

Communication skills are one of the most important skills in the modern workplace. Communication skills help us to interact more effectively with colleagues at all levels of the organization; this requires a complex mix of skill and style and an ability to adapt to different personality types. To establish and promote a particular view or idea, or to communicate an unpopular message, requires confidence and empathy. To consistently achieve successful outcomes, it is necessary to have an in-depth understanding of what really happens during the process of communication. This course introduces participants to the fundamental dynamics of high impact communication. Effective communication is a critical element of successful supervision and leadership.

CONTENTS

·  What is Professional Communication?

·  What is a Skilled Communicator?

·  Communication Barriers

·  Remembering Names

·  Developing the Appropriate Environment

·  Using Your Body Language for Impact

·  Building High Impact Messages

·  The Power of Positive Language

·  Gaining the Confidence of Others

·  Listening Skills

·  From Impact to Actions

·  Creating Positive Outcomes

·  The Ten Commandments of Positive Relationships

·  Self-Awareness

·  The Johari Window

·  Five Approaches to Relationships

·  Assertive Formula

BENEFITS

At the end of the programme, participants will be able to:

·  identify communication problems that may be holding you back;

·  develop skills in asking questions that give you information you need;

·  learn what your non-verbal messages are telling others;

·  develop skills in listening actively and empathetically to others;

·  enhance your ability to handle difficult situations without being manipulated;

·  identify behavioural style and its unique challenges;

·  organise information in a clear and concise manner; and

·  implement techniques for varying your vocal tones and body language.

THE FACILITATOR

Mr Aw Sin Jam holds a BA (Hons.) with an overall GPA of 3.96 (out of 4.00) in Organizational/International Communication, cognate Industrial Psychology and Business from The University of Oklahoma, USA. With his excellent academic and research results, he received Cleo Cross International Student Scholarship (USA), a scholarship normally presented to one student per country only, in 1994. He was named Best Undergraduate in Communications Department for year 1994-1995, one of the first foreign students to attain such an achievement.

Mr Aw has more than 11 years of professional experience in Human Resource Management and Administration.

He has managed and conducted various training programmes and workshops for supervisors up to General Managers both in English, Bahasa Malaysia and Mandarin. He has designed supervisory and motivational training programmes for factories and higher-learning institutions and at the same time written articles for local newspapers. He holds a CTM in public speaking from the Toastmasters International and has served as the President for his Toastmasters Club. He was the 1st runner-up for the Toastmasters N1 (Penang) English Speech Competition in 1999.

TARGET GROUP

All levels of employees.

ADMINISTRATIVE DETAILS

COURSE FEE RM1000(FMM Member) / RM1100 (Non-Member) per participant

(The fee includes luncheon, coffee/tea breaks and notes)

DRESS CODE Office Attire

REGISTRATION Participation in the programme is based on a first-come-first-served

basis. Cheques made in favour of the “FMM Institute” should be forwarded on or before programme date to the FMM Institute, Northern Branch, Bandar Seberang Jaya. Participants who registered but did not attend, will be billed accordingly. Upon confirmation, kindly send us the payment before the commencement of the programme.

CANCELLATION There will be no refund for cancellation within 2 days prior to the programme, 50% for cancellation between 3 – 6 days and full refund for cancellation 7 days prior to the programme. Please inform in writing if you intend to cancel. A replacement can be accepted at no additional cost.

DISCLAIMER The FMM Institute reserves the right to change the facilitator, date and

to vary / cancel the programme should unavoidable circumstances

arise. All efforts will be taken to inform participants of the changes.

Upon sending the registration form, you are deemed to have read

and accepted the terms and conditions.

ENQUIRIES Ms Nazliza /

FMM Institute

No 2767, Mukim 11, Lebuh Tenggiri 2, Bandar Seberang Jaya,

13700 Seberang Perai

Tel: 04-6302052 ( Nazliza ) / 04-3992057 ( Haffiz ) / 04-6403050 (Aidi)

Fax: 04-6302054

Email :

REGISTRATION FORM