Concession Stand Manual
Thank you for taking time out of your day to work in the concession stand. We use all the money generated to keep everyone's hockey expenses down.
First of all, if you have any trouble, please call:
1st call: Amy Larson 320-221-1075
2nd call: Luke Braaten 612-210-9781
3rd call: Kristi Kuechle 320-699-0285
Volunteer / worker related issues call Michelle Larson 320-699-0332
Workers:
If your scheduled co-worker or worker assigned to come into relieve you does not show up,please call Michelle Larson 320-699-0332 and let herknow because a $75 fine is charged to no-shows. We will do my best to find someone to relieve you.
If you are scheduled to work during a Mite Practice Wed.PM / Sat. AM:
Please note you DO NOT need to make popcorn or hotdogs. This is the only LDC “practice time” the concession stand is open. We open for mites related to the large number of parents that stay to watch.
If you are the first worker of the day, the door code would have been e-mailed to you. The door code button panel is on the outside of the door and the top button is 1, and goes down to 5. So if the door code is 531, you push the bottom button, the middle button and top button and turn the lever and push on the door.
Bring the garbage can inside the concession stand that is outside the door. Sign in on the worker sign in sheet.
There is a key on top of the pop machine to open the stock room door. Make a pot of coffee and you are ready to go for the day.
If you have slow periods you can stock merchandise, sweep up the floor, tidy things up or just sit down and relax. We are busy hockey parents...we have to take those opportunities when they present themselves!
The following are some quick instructions for each item's we use in the concession stand, so please read through this manual and make yourself familiar with everything.
It may seem like a lot to learn, but it really is all pretty simple and will become second nature after you have worked in here a time or two!
If you need help with something, holler out to anyone wearing green and they will probably know how to help you.
Page 1
CASH REGISTER 101
Make sure the key on the upper left side of the machine is always set to 'REG2"
To open the cash drawer if you need to break money, gave incorrect change, etc, simply press the#/ST/NS button near the bottom right corner.
If the register has an error and beeps, press the "CLEAR" button.
All buttons are marked with the correct price per item.
RINGING A SALE:
If someone orders a Coffee, Hot Chocolate and a Kit Kat, you press the coffee button once, thehot choc/cap button once and the candy button once, then press "Subtotal w/Tax key and thesales total with come up saying $4.25. The customer gives you a $5.00 dollar bill, so you enter 500 withthe round number keys and hit "Amount Tend Total" button and the cash drawer will open anddisplay $.75 for the change. Give change and close the drawer.
Please try to use the register to ring up the sale and not just use "No sale" to open the till withoutringing up the merchandise. We use the reports from the register to pay our sales tax and tracksales.
If the memory on the machine is getting full, it will make along beep after each sale and thescreen will show a message of EJFULL. If this happens, please call me. If I cannot be reached,please run anError Report, instructions on page 6.
COFFEE MAKER
Tum on On/Lower button first, put coffee/filter pouch in the slide out tray, close and push thestart button for a few seconds. The water is automatically discharged to the correct amount perpot. Do not leave empty pot on the burner as they will crack. Do not use coffee filter/groundsmore than once.
Page 2
CAPPUCCINO
To dispense the cappuccino, hold a cup under the desired hot drink and hold the button downuntil the fill level is about 3/4 from the top. Once you let off the button, the machine will continuea bit longer to top it off. Give each customer a lid with all hot beverages.
Please check the fill level of the powder occasionally, and especially after a really busy rush. Tofill the powder you need to open the front door lift the plastic lid on the flavor you need to fill. Pay close attention to the flavors to avoid mixing. Carefully fillcanister with powder. Replace the top plastic lid and shut the door.
CUP O NOODLES
Open the cup folding the lid back half way. There is a red lever on the coffee machine that says "Hot Water". Dispense hot water into the cup filling to the line on the inside of the cup. Close the lid place a spoon on top and hand to the customer.
POPCORN
2 Cups Popcorn 1/2 Cup Oil 2 Teaspoons Salt
Tum on all three buttons on the top of the machine. Put 1/2 cup oil into the kettle and let heatfor 5 minutes then put in 2 Cups popcorn and 2 Teaspoons of salt into the kettle. Pay closeattention to the popcorn machine and when it stops popping, turn the handle and dump out thekettle. If the kettle is not dumped properly, the popcorn in the kettle will burn. Turn off the kettleheat and agitator if you are not making another batch immediately.
Page 3
Hot Dogs / Buns
IMPORTANT: Always operate this unit with water in the well.
Operation:
Pour water into the well to cover the element by approximately ¼ inch.
(up tothe water level mark) Do no overfill well, as this will result in water overflowing,
ALWAYS maintain water in well.
Holding hot food at proper serving temp:
Preheat water in the well by placing the insert with lid into the well.
Set the heat control to the maximum heat setting (10).
Preheat for 20Minutes.
Place a 1/2 inch of water in the insert container. Microwave hot dogs
forapprox. 30 seconds prior to placing in the preheated container.
Maintain maximum heat or turn down heat setting as needed.
(7 for holding hot dogs at proper temp.)
Maintain water level at or near water level mark. Periodically (approx..
every two hours) remove insert holding food and check water level. Add
hot water if needed.
NACHO MACHINE
Press the button to dispense hot nacho cheese. There should always be 2 bags of cheese in themachine. The 2nd bag is being kept warm for when the main bag runs out and applying weight/pressure to the main bag so the cheese comes out faster.
If the cheese runs out, replace the bag by taking off the front cover (It just lifts off). Take out thetop bag and then the bag that is empty. Please note how the bag dispenser is fitted into themachine so you canput the new one back in the same way. Take the dispense nozzle off theempty bag. Lay the full bag flat, take off the cap and put the nozzle on the bag. Place the bagback into the machine, put in a 2nd bag of cheese. Replace the cover.
Page 4
PRETZELS
Only use the pretzel warmer during high volume games, as it really doesn't keep the pretzelsvery warm. If you do use the warmer, please microwave the pretzels until they are hot and hangthem in the warmer.
To cook a frozen pretzel:
Spray it with the water bottle on the "good" side. Put the good side
down in the salt tray. This makes the salt stick to the pretzel and microwaves it for 90 seconds. Ifthey don't want salt, simply omit this step.
*Extra pretzel salt is located in the freezer.
Page 5
If you get low on quarters, 5's, etc. please take money out of the drawer and go to McDonald'sand they usually have rolls of quarters, etc. that we can buy. If you are in the concession standalone, please ask another LDC parent to tend the concession stand while you run to get change.
Or you can call Amy Larson or Kristi Kuechle they have access to the lock box which will also have change in it. (phone # on page 1)
Error Report:
If you are unable to reach me you may have to print a report and clear the memory on themachine. Since we need these reports for tax purposes, be very careful to follow theseinstructions carefully :
1. In the drawer on the cash register are several keys, find the one marked "Z" andput it inthe register and turn it to the “Z”position.
2. Make sure there is receipt paper in the machine and press “Amount Tend" key. This
will print a report from the machine.
3. Now press the round number keys "280602" and “Amount Tend" and this will clear allthe history.
4. Put the "Z" key back and replace it with the "REG" key and turn the key to the "REG2"position.
Page 6
End of the night closing items:
Break down cash in the register to 30-1's, 8-5's, 4-10's, 3-20’s, put the rest ofthe money in an envelope and drop it in the metal lock box in the back room.
Do dishes and leave them to dry in the rack by the sink:
drink pans for cappuccino machine, coffee pots, measuring cups and spoons
for popcorn, tongs for hot dogs etc…
Wipe down counters and wipe out microwave.
Stock: Pop, Water, Gatorade, Choc. Milk in cooler, fill cappuccino machine,
stock chips in the chip clips.
Empty any popcorn remaining in the popcorn machine and dump in the trash.
Turn off all equipment: coffee machine, hot dog warmer, pretzel warmer popcorn machine
Pull down the window "garage door" and lock with "U" bolts
Put the garbage can outside the concession door for the arena workers to
empty at night.
Lock the back room door with the key that is on top of the pop machine.
Remember to put the key back on top of the machine.
Sweep the floor
Lock door on your way out by simply turning the lever. Confirm the door
Locked.
Thank You!
Page 7