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Financial Services Representative

Program Orientation Booklet

One-Year Technical Diploma

Business Division

(Fall, 2007)

Table of Contents

Welcome...... 3

Program Overview...... 4

MSTC Vision Statement...... 4

MSTC Mission Statement...... 4

Program Mission Statement...... 4

Program Outcomes...... 5

Functional Abilities & Representative Activities...... 5

MSTC General Education Outcomes...... 7

MSTC Core Abilities...... 7

Delivery Format...... 7

Course Locations...... 8

Program Time Completion...... 8

Suggested Course Sequencing...... 8

Program Course Descriptions...... 9

Student Support...... 11

Business Division Counselors...... 11

Counselors...... 11

Advisors...... 11

Career Services...... 11

Tech Connect...... 12

Library...... 12

Computer Labs...... 12

MSTC Orientation...... 12

Tutoring...... 12

Alcohol and other Drug Abuse...... 12

Academic Support Center...... 13

Special Needs...... 13

Student Integrity & Academic Honesty...... 13

Admission Procedures...... 13

Entrance Requirements...... 14

Supervised Occupational Experience...... 14

Supervised Occupational Experience Training Agreement...... 15

Supervised Occupational Experience Training Plan...... 16

Supervised Occupational Experience Report...... 17

Related Associate Degrees...... 18

What Employers Want...... 18

Your Road to Success How to Study...... 19

Financial Services Representative Program

Welcome!

Mid-StateTechnicalCollege (MSTC) prides itself on the excellent reputation of its Financial Services Representative diploma program. Our staff is dedicated to ensuring your experience is a successful one. Our program is designed to help prepare you, our student for careers in:

  • Collections Specialist
  • Customer Service Representative
  • Loan Processing Clerk
  • New Accounts Representative
  • Personal Banker
  • Teller

and potential advancement to:

  • Accounting Clerk
  • Assistant Credit Manager
  • Loan Officer
  • Teller supervisor
  • Trust Operations Assistant

(Potential advancement generally requires further education.)

Individuals who have the skills required to supervise the financial, material and human resources of a business using effective human relations, communication and decision making skills are desired by businesses.

Financial Services Representative

  • One-Year Technical Diploma
  • Marshfield, Stevens Point and Wisconsin Rapids Campuses
  • August starting date

Program Overview

Changing technology, increased regulations and competition from non-traditional financial services organizations have combined to create an on-going demand for skilled employees in financial institutions, credit unions, loan companies and other depository institutions. This program will prepare you for a career in these areas. You will be given an understanding of financial institution principles and practices and develop knowledge of various financial products and services. You will become competent in applying sales strategies and compliance requirements.

This program is build on a solid business curriculum that includes business communication, microcomputer software and interpersonal skill development.

MSTC Vision Statement

Mid-StateTechnicalCollege is recognized as an educational leader and viewed as an essential technical resource by its communities.

MSTC Mission Statement

Mid-StateTechnicalCollege serves its communities by providing lifelong learning opportunities, which enhance the personal and economic well being of individuals and businesses.

Program Mission Statement

The mission of the Financial Services Representative program is to prepare the student to perform as a successful member of a financial services team. Mid-StateTechnicalCollege achieves this through a balanced curriculum that is supported with the curriculum from the State of Wisconsin Youth Apprenticeship-Finance Program and financial institution advisors and a work-site experience component.

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Program Outcomes

Employers will expect you, as a Financial Services Representative graduate, to be able to:

  • Demonstrate appropriate professional behavior within the workplace.
  • Use proper procedures to process financial transactions.
  • Analyze customer needs, suggesting and processing appropriate products and services.
  • Originate and process loans.
  • Recover delinquent credit accounts.
  • Apply general accounting procedures
  • Comply with workplace regulations and policies.

Helpful High School

Academic Skill Areas

Accounting, Algebra, Business Math, Computer Science, Economics, General Business, Keyboarding and Microcomputer Operation

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Functional Abilities & Representative Activities

Functional AbilitiesRepresentative Activities

1.Gross Motor Skills

  • Reach above shoulderCounting and changing money
  • Reach shoulder heightWorking on the computer
  • Reach below waistUse of file cabinets
  • Reach out frontReaching for account information
  • Answering the telephone

2.Fine Motor Skills

  • Pick up objects with handsWorking on the computer
  • Grasp small objects with handsTaking messages
  • Write with pen or pencilCounting money
  • Key/typeAnswering the telephone
  • Twist
  • Good eye hand & foot coordination
  • Simultaneous hand wrist & finger movement

3.Physical Endurance

  • Stand unsupported for up to 30 minutes/hourStand behind counter waiting on customers
  • Maintain same position for long period of timeAnswers telephones
  • Function in a fast paced environmentProcesses financial transactions
  • Sits up to 45 minutes/hour

4.Physical Strength

  • Push and pull 25 lbsHandling large change orders
  • Lift 25 lbs
  • Carry 25 lbs or less
  • Use upper body strength

5.Vision

  • Use depth perception
  • Use peripheral vision
  • Distinguish color and color intensity

6.Hearing

  • Hear and discriminate speech at normal conversational sound levels
  • Hear faint voices
  • Discriminate speech in noise

7.Reading

  • Read and understand written documentsProcessing transactions
  • Read digital displays, computer screensWorking with computers

Using policy/procedure manuals

8.Math

  • Add, subtract, multiply, divide, and countRecording transactions
  • Document numbers in recordsProcessing transactions

9.Interpersonal Skills

  • Establish rapport with individuals (customers, co-workers)
  • Initiate contact with customers and co-workers
  • Team plan

10.Communication Skills

  • Exhibit & comprehend nonverbal cues
  • Speak English
  • Write English
  • Read English
  • Understand English
  • Listen & comprehend spoken/written word
  • Collaborate with others

11.Emotional Stability

  • Establish professional relationships
  • Adapt to changing environments
  • Deal with the unexpected
  • Focus attention on task
  • Accept feedback appropriately
  • Accept responsibility of own actions

12.Critical Thinking

  • Comprehend & follow instructions
  • Follow Process from start to finish
  • Sequence information

13.Reasoning

  • Interpret instructions furnished in written, oral, or scheduled form
  • Carry out detailed but uninvolved written or oral instructions
  • Carry out single one or two step process

14.Comprehension

  • Comprehend banking terminology
  • Comprehend and follow verbal and written instructions
  • Maintain concentration for sustained periods of time

MSTC General Education Outcomes

  • Communicate effectively through writing and speaking.
  • Use mathematical symbols and apply mathematical concepts and methods.
  • Apply economic decision-making concepts.
  • Think critically about one’s self and others.
  • Demonstrate social awareness.

MSTC Core Abilities

Core abilities are skills and attitudes that are transferable from one situation to another and go beyond the context of a specific course. Core abilities will be integrated into each of the courses you take at MSTC. MSTC has identified the following as core abilities for the college.

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  • Demonstrate global awareness and responsibility.
  • Act with integrity.
  • Demonstrate effective critical and creative thinking.
  • Work cooperatively.
  • Apply technology to specific occupational tasks.
  • Communicate clearly and effectively.
  • Manage self responsibly.
  • Learn effectively.
  • Assure quality.

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Delivery Format

The Financial Services Representative diploma is a one-year program MSTC uses a variety of delivery methods to allow students flexibility in completing program requirements. Methods used include:

  • Traditional classroom setting
  • Interactive television (ITV) delivery
  • Independent study
  • On-line delivery

Course Locations

All courses in the Financial Services Representative program may be completed on the Wisconsin Rapids, Marshfield, and Stevens Point campuses. Many courses in the program may be completed at the AdamsCenter.

Program Time Completion

The Financial Services Representative program contains thirty-six credits. These credits may be completed in one year if students complete courses in accordance with the Suggested Course Sequencing below or complete at least 17 – 19 credits each semester. Many students choose not to complete the required courses in this manner and therefore completing the Financial Services Representative program make take more than one year.

Suggested Course Sequencing

First Semester (17 Credits)Credits

10102130 Career Development2

10102172 Understanding & Selling Bank Products3

10102173 Principles of Financial Institutions3

10103113 Word-Beginning1

10103123 Excel-Beginning1

10103133 Access-Beginning1

10801195 Written Communication3

10804185 Intro to College Mathematics3

Total17 credits

Second Semester (19 credits)

10101102 Principles of Accounting3

10102175 Consumer Lending Law3

10102177 Financial Institutions Operations3

10103123 Excel-Intermediate1

10103133 Access-Intermediate1

10105104 Business Math Applications3

10105135 Work Site Experience2/3

10801196 Oral/Interpersonal Communication3

(alternate Speech)

Total19/20 credits

Program Course Descriptions

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10101102 Principles of Accounting

3 Credits

Designed to provide non-accounting majors a knowledge of accounting practices and procedures used in business; examines the bookkeeping cycle of a sole proprietorship; analyzes fundamental business transactions and their effect on the financial reports and investigates fundamental payroll procedures.

101102130 Career Development

2 Credits

This course is designed to prepare learners for the process of gaining employment. Learners will access their personal background; practice finding career opportunities through the job search process; develop a cover letter, resume, thank you letter, and complete a job application; participate in a mock interview; and demonstrate how to deal with interpersonal situations found in a work environment.

10102172 Understanding & Selling Bank Products

3 Credits

An examination of what motivates customers to purchase financial products and services. Students will demonstrate understanding of the public relations, advertising, and selling functions. Techniques of cross selling products and services are covered.

10102173 Principles of Financial Institutions

3 Credits

Students are provided with a comprehensive introduction to financial institutions. Functions of financial institutions, products and services offered, contrast of various financial institutions, regulations and regulatory agencies are covered.

10102177 Financial Institution Operations

3 Credits

An introduction to procedures and operations common to financial institutions. Includes the study of account maintenance, customer transactions and records management.

Prerequisite: Principles of financial Institutions 10102173

10102175 Consumer Lending Law

3 Credits

Focus is given to the classifications of law, elements of legal contracts, negotiable instruments, and ethical practices as they relate to consumer lending principles. In addition, the economic, competitive, legal, and market forces that help define creditproducts and services are explored. Finally, the sequential tasks involved in the load process are reviewed.

Prerequisite: Principles of financial Institutions 10102173

10103113 Word-Beginning

1 Credit

Students will learn how to create, modify and save documents. Students will also learn to insert, delete, and move blocks of text as well as boldfacing, underlining and lists. Page formatting, searching for text and spell checking are also covered. Popular word processing applications include the generation and better management of letters, memos and other forms of written documents.

Prerequisite: Windows Operating Systems 10103102

10103123 Excel-Beginning

1 Credit

Develop skill to create and modify spreadsheets using commands, functions, and formulas. Popular spreadsheet applications include general ledger, budgets, inventory control, and sales records. Essentially, any data that can be represented in rows and columns is a candidate for an electronic spreadsheet application.

Prerequisite: Windows Operating Systems 10103102 and Keyboarding 10106130

10103124 Excel-Intermediate

1 Credit

Develop skill to write and debug macros, create custom menus, perform database functions and develop graphs.

Prerequisite: Excel-Beginning 10103123

10103133 Access – Beginning

1 Credit

Students will learn to create and modify a database. Students will also learn to use commands and formulas to do sorting and indexing applications. Databases enable users to organize large amounts of interrelated data accurately and without redundancy. Popular database applications on a larger scale include personnel filing systems and accounting systems. On a smaller scale, databases can be used for generating mailing lists and keeping track of home recipes.

Prerequisite: Windows Operating Systems 10103102

10103134 Access – Intermediate

1 Credit

Students will develop advanced indexing, logical and decision-making commands, access multiple files and create menus and command files.

Prerequisite: Access-Beginning 10103133

10105104 Business Math Applications

3 Credits

Students develop practical math skills and learn terminology required for business practices relating to discounts and mark-ups, payroll, interest, financial reports, depreciation, taxes, insurance, investments, and statistics. Assessment is based on tests and projects related to business practices. Tools used for attaining solutions are: calculators, Excel spreadsheets, software graphics, and internet research.

Prerequisite: Intro to College Mathematics10804185

10804185 Introduction to College Mathematics

3 Credits

An entry-level course designed to review and develop fundamental concepts of arithmetic, algebra, geometry, and statistics. Emphasis will be placed on computational skills with whole numbers, fractions, and decimals; problem solving skills with ratios, proportions, and percent; basic principles of algebra, computational geometry and statistics; measurement skills; and the use of an algebraic calculator as a computational tool.

10801195 Written Communication

3 Credits

This course teaches the writing process which includes prewriting, drafting, revising and editing. Through a variety of writing assignments, the student will analyze audience and purpose, research and organize ideas and format and design documents based on subject matter and content. Note: it is recommended that students enrolling in this course possess typing or word processing skills.

10801196 Oral/Interpersonal Communication

This course focuses upon developing speaking, non-verbal communication and listening skills through individual presentations, group activities and other projects.

Alternate course will be Speech

Explores the fundamentals of effective oral presentation to small and large groups. Topic selection, audience analysis, methods of organization, research, structuring evidence and support, delivery techniques, and other essential elements of speaking successfully, including the listening process, form the basis of this course.

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Student Support

Business Division Counselors

MSTC provides counseling/advising services to assist students applying for admissions and to support students during their academic program. Services include but are not limited to: academic information on MSTC programs and courses, information on course content, advanced standing procedures, prerequisite requirements for enrollment, career counseling/referral for program and course selection, and personal counseling related to successful adjustment to the college environment. Following are the counselors at each MSTC campus and the AdamsCenter:

Counselors

AdamsCenter

Brian Sadler

Marshfield

Shawn

Stevens Point

Pat

Wisconsin Rapids

Richelle

Advisors

All students are assigned program advisors at the beginning each semester. Students with specific questions may contact Jim Schnaedter – Program Coordinator at 715.389.7045 or Diane Wolf – Lead Instructor at 715.389.7022 .

Career Services

MSTC’s Career Services office helps students make an informed and smooth transition from the familiar world of education to the exciting world of beginning a new career. The office provides the following free services:

  • One-on-one career advising
  • Unique career-search resources (i.e. the Internet)
  • Help with resume, cover letters, applications
  • Assistance in preparing for the interview
  • Job postings (full- and part-time positions)
  • Alumni services (receive postings after graduation!)
  • EmploymentInformationCenter
  • Career information resources
  • Services for students with disabilities
  • On-campus interviews with employers
  • Company presentation/displays
  • References mailed to prospective employers

Contact Career Services at or 1-888-575-6782 extension 5426 or 715.422.5426.

Tech Connect

Tech Connect is an employment website. It contains numerous employment opportunities for your first “real job” or part-time employment while a student at MSTC. Contact Career Services at or 1-888-575-6782, extension 5426 or 715-422-5426 to request your User Name and Password.

Library

The MSTC library contains research materials, magazine databases, and other educational tools to help students be successful. Evening and vacation library hours may vary so call ahead to make sure the library is open.

Computer Labs

Students can access computer labs. Instructions for accessing a computer are available in the labs.

MSTC Orientation

New students are requested to attend an orientation program scheduled prior to the beginning of their first semester at MSTC. Orientation provides information about various aspects of the college including educational opportunities, student services, student activities, procedures, financial aid, and academic support services.

If you were unable to attend the MSTC Orientation, it is available at the MSTC website, in the student area under student support.

Tutoring

Students who are not achieving at a “C” level grade and are classified as disadvantaged for academic, economic, physical, or language reasons may be eligible for MSTC’s tutorial program. A certification of eligibility from Student Affairs is required, although instructional staff members will make referrals. Students must be re-certified each semester to continue the tutoring program. Contact an instructor or Student Affairs for information.

Alcohol and Other Drug Abuse (AODA)

A prevention and intervention program, the AODA program provides educational services for students and staff in the prevention of, and intervention in, alcohol and other drug abuse; to provide or coordinate support services for students who are in treatment for or recovering from dependence on alcohol or other drugs; and to provide early intervention services. Additional information on the Drug-Free Workplace Act, the Drug-FreeSchools and Communities Act, federal trafficking penalties, and controlled substances – uses and effects, can be obtained from the Student Affairs Office on each campus or through the college’s AODA Specialist at 705.422.5448.