Fields of Sidmouth Ltd(“the Company”)

JOB PROFILE

This job profile is not exhaustive and will be subject to review in the light of changing circumstances and may include other duties and responsibilities as deemed appropriate by the Directors in consultation with the post holder.

JOB TITLE:Coffee Shop Assistant

Context:Fields of Sidmouth Ltd

Location:Trinity House, Trinity Square, Axminster, Devon

Supervised by, and

reports directly to, Coffee Shop Manager

Accountabilities – responsible for:

To assist generally with the preparation, presentation and service of food and beverages to the highest standards and in accordance with Menus. To provide a professional service to customers.

Objective is to contribute to the financial profitability of the department by providing highest level of customer service through adopting professional and efficient manner, developing customer loyalty and increasing awareness of the Company’s’ brand name.

Main duties (not exhaustive):

  1. To assist as directed with all aspects of food preparation and presentation to the highest standards and to receive any training as necessary;
  2. To provide an efficient, caring and friendly service to customers;
  3. To ensure that food is presented and served in a clean, hygienic environment;
  4. To communicate well and demonstrate a pleasant and polite personality with customers and suppliers;
  5. To actively promote menu choices and daily specials to maximise sales opportunities;
  6. To help create a positive working environment;
  7. To undertake all aspects in cleaning equipment:- walls up to 6’, floors, fixtures, fittings, pots, pans, cutlery, crockery, glassware etc., to the highest standards according to the cleaning rota or as directed;
  8. To ensure tables and accompaniments are left as clean as is reasonably practicable and adequately stocked during service times and relay as required;
  9. To load service counter as and when directed and to ensure sufficient supplies throughout the service period;
  10. To attend to any reasonable request by a senior member of staff;
  11. Follow guidelines for minimising wastage;
  12. Follow guidelines for correct usage of all equipment;
  13. Follow guidelines and provide satisfactory service of all meals with special regard to portion control and appearance;
  14. Follow all aspects of company procedures in line with Health and Safety Regulations; Food Hygiene Regulations Act and The Food Safety Act.
  15. To provide an accurate and efficient service at the till point;
  16. Answer telephones in a prompt and efficient manner;

Infrequent Duties:

  1. To assist at any special functions, some of which may occur outside working hours;
  2. To report any customer complaints immediately to supervisor/Manager;
  3. To report customer compliments;
  4. To report immediately any incidents of accident, fire, theft, loss, damage, unfit food, or any other irregularities;
  5. To attend meetings and training courses as may be necessary;
  6. To relieve in other areas during periods of holiday and sickness;
  7. Follow all aspects of company procedures for fraud security measures.

FIELDS OF SIDMOUTH LTD (“the Company”)

PERSON SPECIFICATION

JOB TITLE: / Coffee Shop Assistant / DEPARTMENT: / Coffee Shop
SELECTION CRITERIA (KEY SKILLS) / ESSENTIAL / DESIRABLE / HOW IDENTIFIED
Relevant Experience:
  • Customer service experience;
  • Experience in commercial catering operation;
  • Experience of stock control procedures; Experience of cash handling/Till operations;
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Qualifications/Training:
  • Basic Food Hygiene Qualification or willingness to undertake (1 day course);
  • Intermediate/Advanced Food Hygiene Qualification;
  • Good written and numerical skills;
  • First Aid Qualification;
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Application
Skills, attributes and behaviours:
  • Is able to influence customers to buy
  • Is able to motivate self to meet agreed targets
  • Is able to plan and prioritise own actions to achieve agreed targets
  • Is able to adapt to a changing environment
  • Is service-focused and customer-focused
  • Is systematic and adopts cheerful approach with a ‘can do’ attitude;
  • Is confident to handle and prepare food
  • Is self-confident
  • Is a team player
  • Is resilient and works effectively under pressure
  • Takes responsibility for action within limits of own knowledge and authority
  • Seeks help promptly when own knowledge or authority are insufficient to deal with situations
  • Flexible and adaptive work style
  • Attention to detail
  • Excellent telephone manner
  • Organisational ability
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Interview
Practical Intellectual Skills:
  • Use initiative.
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Disposition/attitude:
  • Has good communication skills, interpersonal skills and attentive listening skills
  • Friendly and confident/outgoing personality
  • Good listening/communication skills
  • Ability to verbally communicate with people on all levels
  • Motivated
  • Remain calm under pressure
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Personal Circumstances:
  • Available to work Saturdays
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Appearance:
  • Well presented and groomed;
  • To wear uniform (as provided), presenting a professional service, with particular attention to personal hygiene and cleanliness.
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Values:
Reliable and trustworthy
Treats others with respect
Takes pride in providing excellent service to customers / *
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CORE COMPETENCIES

1.Communicate effectively:-

1.1.Communicate and relate well with customers and colleagues
1.2.Attend internal meetings as required
1.3.Appropriately and clearly communicate ideas and information
1.4.Carry out formal handover at change of shift to cover trading, staffing, service and replenishment issues
1.5.Consider ways of improving communication with your customers and colleagues
1.6.Regularly update knowledge on store “catch up folders”
1.7.
  1. Provide customer service and enhance the customer experience:
2.1.Confidently and willingly help customers
2.2.Meet the organisation’s standards for dress, appearance, and behaviour
2.3.Adapt own behaviour as needed to improve the customer experience
2.4.Resolve customer service problems within the limits of own authority
2.5.Help promote menu options to customers
2.6.Encourage additional sales from the menu
  1. Contribute to the success of the team:
3.1.Work well with team members
3.2.Try to resolve difficulties in working with colleagues
3.3.Make the most of opportunities to learn
3.4.Help others in the team to learn
3.5.Take a positive attitude to you work and colleagues
  1. Contribute to store operations:
4.1.Comply with company security procedures at all times
4.2.Comply with health and safety regulations at all times
4.3.Receive and store deliveries
4.4.Replenish stock as needed
4.5.Ensure food is displayed attractively and meets store standards
4.6.Display food to promote sales to customers
4.7.Maximise Sales

5.Manage Self and Personal Skills:-

5.1.Discuss and agree what is required of you
5.2.Identify your learning and development needs
5.3.Discuss and agree a personal development plan and how your progress will be reviewed
5.4.Work on your development plan and discuss how this is improving your performance
5.5.As needed, discuss and agree any changes or updates to your development plan
5.6.Check regularly how you are using your time at work and identify possible improvements
5.7.Ensure that you do what is expected of you in your job