Farley Wood Representative

FC Bracknell

Complaints Procedure

In the event that any person from within or outside the club has a complaint against the club or any of its officers, the complaint should be addressed to the Vice Chairperson or the Child Welfare Officer.

If the complaint is about, or related to either the Vice Chairperson or the Child Welfare Officer the complaint should be addressed to the other officer. If the complaint is about both the officers contact another member of the club executive committee. The details of all Committee Members can be found at:

The complaint must specify as much information as possible

• The nature of the complaint. Describe clearly the issue.
• The date, time and location of the incident if appropriate
• Names of any others who have been treated in a similar way
• Details of any former complaints made about the incident, date, when and to whom made.
• All relevant evidence, context and witness names and statements
• Details of attempts to resolve the issue to date

The Vice Chairperson, Child Welfare Officer or other committee member will nominate an Investigating Officer from the current Committee. The Investigating Officer will gather evidence only and produce a report for a Deciding Officer. The Deciding Officer will be nominated by the Vice Chairperson or Child Welfare Officer from the current Committee.

The Deciding Officer will present a summary of the evidence to Committee with a recommendation as to whether a sanction is appropriate and what level of sanction may be appropriate. Sanctions include all those found within the Codes of Conduct adopted by the Club and will be appropriate to the nature of the offence.

If the complaint is about a Committee member, that member will absent themselves from Committee for the decision making process.

If the complaint is about the Chairperson, then the Vice Chairperson or another Committee member (not the Investigating or Deciding Officer), will take the Chair for the decision process. If the complainant is not satisfied with the decision an appeal should be sent to the Chairperson who's details can be found at:

That appeal should include reasons for appealing, including any new evidence. Reasons can include the failure to follow the agreed process or that the decision is so disconnected from the evidence that it is unreasonable. An appeal will be considered and the decision shall be final and all Committee members bound by it.

Sunday, 12 May 2019