FAQs – SSI Panel Transfer UAE
Q. What is happening?
A. The Nielsen Company is excited to announce that we have entered into anagreement with Survey Sampling International, LLC(SSI). SSI is a well respected, global provider of research services since 1977, with research experience in over 50 countries. As part of our new relationship, SSI will now manage and maintain the Your Voice panel. Nielsen will transfer your membership information and survey details to SSI.
The membership information transfer to SSI will occur on the 26th October 2010, from which date SSI will manage your member details. For further information on your privacy rights, click here.
Q. Why is it happening?
A.Nielsen is transferring to SSI the administration and maintenance of the Your Voice panel in order to increase efficiency while preserving the quality of your experience as a panelist.
Q. Can you tell me more about SSI?
A. SSI is a well respected, highly-experienced global provider of research services since 1977. SSI manages more than 6 million consumer and business-to-business research panelists in 54 countries via Internet, telephone, and mobile.
For more information, visit
Q. Are there any benefits?
A. You will receive more surveys! Part of Nielsen’s arrangement with SSI means that Your Voice panelists will receive surveys on a more frequent basis-- which means more e-points and more rewards.
Q. What are the main changes for my membership?
A. Your membership with the Your Voice panel is unchanged. You still have a member account and can access the website as normal. Your e-points balance remains the same in your account. The Your Voice panel is simply no longer part of The Nielsen Company, but rather Survey Sampling International.
Q. What happens to my Airmiles points during this transfer?
A. Your Airmiles points are not linked to Your Voice account. Your existing Airmiles membership conditions still apply on your Airmiles points.
Q. Who can I talk to regarding Survey Sampling International’s Privacy policy?
A. SSI’s privacy policy is available by clicking on the following link however, if you would like to talk to our Privacy Officer please email or refer to the Contact Uslink.
Q. Will my personally identifiable information be treated in the same manner as it was by “The Nielsen Company”?
A.Yes. SSI complies with all applicable laws, codes, regulations and/or requirements and SSI conforms its practices to the ICC/ESOMAR Code of Marketing & Social Research Practice, to the extent applicable. Your privacy and the confidentiality of your information are SSI’s number one priority. Except as set forth in the SSI’s privacy policy, all data that SSI collects during research are reported as aggregate information, that is, information about groups - not individuals; personal information is notpublicly reviewed or published, as it is irrelevant to the research conducted; and all personal information provided to, or collected by SSI is held strictly confidential.
All personal information transferred to SSI will be subject to, and governed by, SSI’s privacy policy and terms and conditions.
Q. Can I still remain on the Your Voice panel if I don’t want Nielsen to transfer my information?
A. No, as part of the transfer your membership details will be transferred on the 26th of October 2010, from which date SSI will manage your member details. If you do not wish Nielsen to transfer your member information please unsubscribe by sending an email with subject “Unsubscribe”. You can also resign from the panel by unsubscribing. Simply click on the 'Unsubscribe' link at the bottom of any email we send you and then enter the email address you used to join the panel. If you can not find an email from us, simply contact us.
Q. What should I do if I don’t want Nielsen to transfer my personal information?
A. If you do not wish Nielsen to transfer your member information please resign by unsubscribing. Simply click on the 'Unsubscribe' link at the bottom of any email we send you and then enter the email address you used to join the panel. If you can not find an email from us, simply contact usby sending an email ith subject “Unsubscribe”
Q. How do I resign as a Your Voice panelist?
A. To cancel your membership, please resign by unsubscribing. Simply click on the 'Unsubscribe' link at the bottom of any email we send you and then enter the email address you used to join the panel. If you can not find an email from us, simply contact usby sending an email ith subject “Unsubscribe”
Q. What happens to my personal information if I decide to resign?
A. Your privacy and the confidentiality of your information areof paramount importance to us. If you wish to resign, all personal information will be removed from Nielsen’s system and will not be transferred to SSI.
In addition all previously collected survey data are reported as aggregate information, that is, information about groups - not individuals. This information cannot be linked back to you and is only used for research purposes.
If you would like to talk to our Privacy Officer please email or refer to the Contact Us link which can be found at the bottom of most pages on our website.