Extract of E-com

Quality Plan

Release:1

Date:1/1

1Introduction

1.1Fundamental principles

A key factor of any project is that the outcomes and deliverables of the project conform to the customer’s quality expectations. This will only happen it if these expectations are both stated and agreed at the beginning of a project, together with the means of assessing achievement of these within the final deliverable.

1.2Purpose

A key success factor of any project is that the outcomes and deliverable of the project conform to the customer’s quality expectations. This will only happen if these expectations are both stated and agreed at the beginning of the project, together with the means of assessing achievement of these within the final deliverable.

The purpose of this project quality plan is to define how project e-buss intends to deliver products that meet the customer’s quality expectations and suppliers quality standards.

The project quality plan must state how the project intends to meet the customers quality expectations, and where quality responsibilities have been allocated. The project board must satisfy itself that the quality expectations have been correctly stated in the project brief and that the quality management system will deliver them.

1.3Definitions

Phrase / Description
Customer / The customer commissioned the work and will benefit form the products delivered by the project
Supplier / The supplier is responsible for the supply of project products

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2Customer Quality Criteria

Outcome / Quality
Criterion / Current
Performance / Required
Performance / Performance measurements method / Responsibility
Web Interface / Breadth of browser compatibility IE5+, firefox etc
Webpage rendering
3 click purchase / None / Accessibility standards
W3C standards
Page rendering speed
Average down load times / IT development team
Website Availability and performance / Network performance
Network capacity
Server performance
OLTP performance / none / Network uptime of 99.9%
Average maximum 60% utilisation
0 packet loss on internal network
SPECint_rate = 35+
Tpc-c / Ping performance
Simultaneous connections
Specweb2005
Spec CPU2000
TPC-C
Transactions per minute = 15,000 / Systems admin team
Security / Firewalls, Virus scans, Database and human interface weaknesses, encryption / Port scans
EAL2 CERTIFIED FIRE WALL
Specweb2005
CISecurity windows 20003 baseline / Development team, systems admin team
Informed and effective staff / Training/skills, Communications structure, HR support procedures in place / Monthly news letter
Training / Training plan
Certification / HR department

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3Applicable standards

3.1Corporate quality standards

Establish links to any corporate quality assurance function and ensure that all project quality support, and are supported by this function.

  • ISO9001
  • CMMI-SW
  • e-commerce legislation (consumer credit code)

3.2Project quality standards

Identify all quality standards associated with the project area of impact.

Ensure that those standards an only those relevant to the successful outcome of the project have been included.

  • AS/NZS 4360:2004 Risk Management
  • AS/NZS ISO/IEC 17799:2001 Information technology code of practice
  • 3Wc’s
  • Internal accessibility guidelines
  • Australian Government Information and technology security standards

4Quality management approaches

4.1Project management

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