United Nations Development Programme
Expression of Interest for UNDP/UNFPA/UNOPS Outsourced PeopleSoft Production Environment
The United Nations Development Programme (UNDP), the United Nations Fund for Population Activities (UNFPA) and the United Nations Office for Project Services (UNOPS) are organizations of the United Nations system, and have headquarters based in New York (for more information on UNDP, UNFPA and UNOPS, please visit www.undp.org, www.unfpa.org, www.unops.org). UNDP along with UNFPA and UNOPS are in the process of implementing PeopleSoft Enterprise Resource Planning (ERP) products in headquarters, country offices and project locations, with a target date of 1st January 2004 for operating 17 modules in Human Capital Management, Financial Management, Enterprise Portal, Enterprise Data Warehouse and Directory authentication. UNDP/UNFPA/UNOPS plan to outsource the production hosting and operation of the PeopleSoft ERP to a Global Service Provider capable of providing central services, 24 hours seven days a week, to 166 country locations with a user population for whom a total of 7,500 licenses have been purchased. The upgrades and management of the network from country locations to the PeopleSoft hosts are outside the scope of this outsourcing proposal.
Scope of PeopleSoft Applications
The modules structure in the various implementation waves is as follows:
Wave One (to be effected on 1st January 2004)
1. General Ledger / 2. Accounts Receivables / 3. Accounts Payables4. Asset Management / 5. Deal Management / 6. Billing
7. Projects / 8. Contracts / 9. Grants
10. Risk Management / 11. Purchasing / 12. Enterprise Portal
13. Human Resources (core) / 14. Global Payroll (core) / 15. Enterprise Warehouse
16. Cash Management / 17. Directory Interface
Wave Two Projected at present (expected implementation in 2004)
18. Human Resources / 19. Global Payroll Core / 20. Time and Labor21. Benefits Administration / 22. Workforce Planning / 23. Human Resources
24. eDevelopment / 25. Human Resources / 26. CRM Marketing
27. Expenses / 28. General Ledger additional functionality / 29. Enterprise Warehouse additional functionality
Wave Three Projected at present (expected implementation in 2004/2005)
30. Business Planning/Budgeting / 31. Balanced Scorecard / 32. Activity Based Management33. eProcurement / 34. Benefits Administration / 35. Grants
36. Cash Management / 37. General Ledger additional functionality / 38. General Ledger/ Enterprise Warehouse
39. Enterprise Warehouse / 40. General Ledger / 41. Resume Processing
42. eRecruit and Manager Desktop / 43. eCompensation and Manager Desktop / 44. eProfile and Manager Desktop
45. eBenefits / 46. ePay / 47. Workforce Scorecard
48. Workforce Rewards / 49. Strategic Sourcing
Outsourced PeopleSoft Production Environment Requirements
The present PeopleSoft development/testing environment is hosted at the Cap Gemini Ernst and Young (CGEY) Data Centre in Kansas City, Missouri till end 2003. In preparing for the production environment, the transfer and migration of PeopleSoft applications and databases from development/testing will have to be made, in parallel with any development activities being undertaken at that time.
Reliable, efficient and cost effective hosting of the PeopleSoft production environment, including the PeopleSoft administration, data base administration and security management to provide continuous access to PeopleSoft services by UNDP/UNFPA/UNOPS staff and designated users worldwide are critical to the international operations of these organizations. Access to the central PeopleSoft services is to be made using Microsoft Internet Explorer browser with the Secure Socket Layers (SSL) and/or Country Office Virtual Private Network (VPN). All country locations currently have Internet access through the local Internet Service Providers (ISPs), the SITA (airline) network, or the Very Small Aperture Terminals (VSAT). UNDP/UNFPA/UNOPS will undertake the upgrades and management of the network from country locations to the PeopleSoft hosts.
The implementation schedule dictates that the PeopleSoft production environment be tested and available within three months of the contract award, and no later than the beginning of October 2003. UNDP/ UNFPA/UNOPS seek the interest of global service providers with a solid performance and financial track record in this area to:
1) Design, procure, implement, operate and manage the back-end server computing environment for the PeopleSoft ERP products. There is no preference on the technical platform for the production environment, even as the present development/testing environment is on Sun Microsystem Solaris with Oracle as the Relational Data Base Management System (RDBMS). The development/testing environment comprises two SunFire 3800, four 280R, two StorEdge D240 and two Dell PowerEdge servers. The production environment is expected to be three times the capacity of the development environment;
2) Provide facilities management for the technical and operational support to the back-end server and networking environment. Change management and implementation of PeopleSoft ERP and the RDBMS and Operating Systems (as proposed by the interested vendors) upgrades and patches/ fixes are to be included;
3) Provide production and access control support to PeopleSoft products such as scheduling of jobs, adding and deleting of users and security profiles. Pre-production staging environment is also required.
4) Provide business continuity plan for the out-hosted environment with different recovery times. Disaster recovery plan is an integral part of the required services.
5) Offer other services such as round the clock PeopleSoft Help Desk support in English, French and Spanish to all staff in country locations, the administration of VPNs to country locations with their CISCO PIX Firewall devices, and the possible transfer of hosting of the present development/testing/training environments.
The contract for the outsourcing of PeopleSoft production environments will be awarded through a Request for Proposal (RFP) reserved for the short-listed pre-qualified vendors arising from this Expression of Interest. Participation in this pre-qualification is open to all international vendors/contractors, but potential interested bidders should take note of the criteria/qualifications that are required of them. Bidders should respond in accordance with the attached pre-qualification checklist format with no more than 30 pages or 60,000 characters. The UNDP/UNFPA/UNOPS General Conditions for Professional Services will be used as a basis for contract formulation, and bidder attention is drawn to the UN organization’s special status and the forum for arbitration, if needed. Bidders are required to indicate their compliance with these terms or to list any specific provisions with which it is unable to comply with in the prequalification document. This should be an integral part of the bidder initial response.
UNDP/UNFPA/UNOPS reserve the right to accept or reject any expression of interest without thereby incurring any liability or any obligation to inform the affected company of the grounds for such action. Only bidders qualified and judged to be technically and financially competent for the project shall be invited to participate in the RFP to follow. Bidders are fully responsible for any cost they may incur in responding to this expression of interest. Bidder information provided in the prequalification documents will be treated in the strictest confidence, and will only be used for the short-listing process.
Timetable for Selection
The following table represents UNDP’s desired timetable for the selection of a vendor to assist in this project.
Expression of Interest / Duration / Target DateIssue Express of Interest / 26th March 2003
Responses to interested bidders’ queries / 2 weeks / 26th March to 10th April 2003
Deadline for receiving pre-qualification document / 11th April 2003
Evaluation of initial responses / 1 week / 14th April to 18th April 2003
Short-listing of bidders / 1 week / 21st April to 24th April 2003
Notification to short-listed bidders / 25th April 2003
Request for Proposals
Issue RFP to short-listed bidders / 28th April 2003
Responses to short-listed bidders’ queries / 3 weeks / 28th April to 15th May 2003
Deadline for receiving bidder proposals / 16th May 2003
Evaluation of proposals (incl. desk assessments, bidder presentations and interviews) / 6 weeks / 19th May to 27th June 2003
Negotiation on final proposals (‘Best and Final Offer’) with preferred bidder / 2 weeks / 30th June to 11 July 2003
Contract details negotiation and agreement / 3 weeks / 14th July to 1st August 2003
Contract Signature / 4th August 2003
Commence Project / As soon as possible after signature
PeopleSoft production environment planning, design and setup / 9 weeks / August to end September 2003
Testing and verification of production environment / 6th October 2003
The prequalification document must be duly completed and submitted to the address below not later than 1700 US Eastern Standard Time (EST – UT-5) on Friday 11th April 2003. The responses should be marked “PreQualification for UNDP/UNFPA/UNOPS Outsourced PeopleSoft Production Environment”. Interested eligible bidders may obtain further information or clarifications on this request only via email with a subject line of “PeopleSoft Pre-Qualification Bidder Query” from :
Mr. Larry Lillback
ERP Manager
Office of Information Systems and Technology
Room FF 542, 304 East 45th Street
New York, New York, 10017
U.S.A.
Telephone : +1 212 906 6881
Email :
Pre-Qualification Checklist
The following include criteria that will be used by the UNDP/UNFPA/UNOPS Project Assessment Team in analyzing the pre-qualification documents received. Changes to the evaluation criteria/ qualifications will be made as the Team sees appropriate.
1. Company structure and organization
1.1. name of company, address, contact names and numbers
1.2. description of company, and in which country it is incorporated
1.3. business units and employees worldwide
1.4. summary of names and addresses of associated companies/contractors/subcontractors to be involved
2. Suitability in expertise, experience and infrastructure in hosting PeopleSoft ERP products for global access
2.1 strategic partnerships with PeopleSoft, relevant computing hardware/software vendors and suppliers
2.2 global experience
2.3 experience, expertise and strategic partnership on PeopleSoft products
2.4 previous UN experience
2.5 years in outsourced PeopleSoft hosting business –
2.6 types and number of PeopleSoft outsourced contracts with an annual expenditure amount of more than $1 million –
2.7 customer references including types of outsourcing services that are comparable to UNDP/UNFPA/UNOPS in terms of user base and geographical locations, contract amounts and duration. UNDP/UNFPA/UNOPS may wish to request contacts with representatives of customers concerned.
2.8 sample proforma outsourced PeopleSoft hosting and service level agreements
2.9 hosting centres, locations, and infrastructure support such as speed and links to the Internet backbone, internal networks, power, space and redundancies. High speed Internet connections from hosting centers are mandatory, but UNDP/UNFPA/UNOPS country location access to the Internet is a separate matter to be addressed – required not less than Optical Carrier (OC) Level 3, 155Mbps link(s) to the Internet backbone
2.10 hosting continuity arrangements, locations, and types of guaranteed recovery times. All potential areas of risk of operational disruption will be reviewed against bidders’ management strategies and practices.
3. Resources
3.1 number of full time employees, skill sets and years of experience in the design, implementation, hosting and operations services for relevant operating systems, RDBMS, PeopleSoft, networking, security, and Help Desk – required a minimum of 250 staff
3.2 research and development, technical and operations staff, and capital and recurring investment
3.3 relevant partnership and alliances
3.4 technical capability and capacity
3.5 time required to provide PeopleSoft production environment – less than 3 months
3.6 Help Desk language capability – UN languages a plus
3.7 experience and qualification of project managers and key personnel
3.8 summary of change management capability and procedures
3.9 management capability
3.10 network capacity, capability and resiliency
3.11 PeopleSoft maintenance and training facilities
3.12 international experience
3.13 commitments/resources needed of UNDP to effect the outsourcing
4. Financial capability
4.1 for production environment equipment, capital investment write-off, amortization and cost sharing opportunities
4.2 financial stability and resources necessary to execute the project
4.3 financial statements and reserves for at least the previous four years, including accounts on profit/loss, assets/liability
4.4 agreement to financial penalty if PeopleSoft production environment is not ready within the stated time
4.5 banker names and addresses, and other references and guarantees
5. General Suitability
5.1 any current or pending litigation or arbitration history in the last five years in the hosting country location
5.2 extent to which any work would be likely to be subcontracted
5.3 physical and logical security and privacy management setup, procedures and policy
5.4 quality assurance procedures and environmental policy
UNDP General Conditions for Professional Services
1. LEGAL STATUS
The Contractor shall be considered as having the legal status of an independent contractor vis-à-vis UNDP. The Contractor's personnel and sub-contractors shall not be considered in any respect as being the employees or agents of UNDP or the United Nations.
2. SOURCE OF INSTRUCTIONS
The Contractor shall neither seek nor accept instructions from any authority external to UNDP in connection with the performance of its services under this Contract. The Contractor shall refrain from any action, which may adversely affect UNDP or the United Nations and shall fulfill its commitments with the fullest regard to the interests of UNDP.
3. CONTRACTOR'S RESPONSIBILITY FOR EMPLOYEES
The Contractor shall be responsible for the professional and technical competence of its employees and will select, for work under this Contract, reliable individuals who will perform effectively in the implementation of this Contract, respect the local customs, and conform to a high standard of moral and ethical conduct.
4. ASSIGNMENT
The Contractor shall not assign, transfer, pledge or make other disposition of this Contract or any part thereof, or any of the Contractor's rights, claims or obligations under this Contract except with the prior written consent of UNDP.
5. SUB-CONTRACTING
In the event the Contractor requires the services of sub-contractors, the Contractor shall obtain the prior written approval and clearance of UNDP for all sub-contractors. The approval of UNDP of a sub-contractor shall not relieve the Contractor of any of its obligations under this Contract. The terms of any sub-contract shall be subject to and conform to the provisions of this Contract.
6. OFFICIALS NOT TO BENEFIT
The Contractor warrants that no official of UNDP or the United Nations has received or will be offered by the Contractor any direct or indirect benefit arising from this Contract or the award thereof. The Contractor agrees that breach of this provision is a breach of an essential term of this Contract.