Voice: (336)416-2473
Experienced Funeral Service / Business Development Professional
· Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.· Technically skilled with proficiency in embalming, restorative art and life celebration planning. / Key Competencies
§ Embalming
§ Funeral arranging
§ Public Speaking
§ Compassionate listening
§ Creative Marketing Skills
Education
Pittsburgh Institute of Mortuary Science- Pittsburgh, Pa
AS in Funeral Service Management, GPA: 3.75, September1996
Niagara County Community College- Niagara Falls, NY
Studied Business Marketing & Management
Work Experience
Funeral Director 2007 to Present Keystone North America- Greensboro, NC & Columbia, SC
Handle the setup, service and daily operations of funeral and memorial services. Established and oversee community outreach program.
Accomplishments:
· Earned consistent commendations for funeral sales averages, revenue enhancement sales and customer survey results. Regularly singled out on surveys for “going above and beyond expectations” and “providing outstanding service and attention to detail for families.”
· Recognized for ability to interact with the community and draw business to associated firm.
Sales Representative, 2005 to 2007 Xerox- Charlotte, NC
Sold and marketed document management solutions in a fast-paced environment.
Sales Accomplishments:
· Consistently achieved monthly quota and sales averages by up-selling existing accounts and penetrating new businesses.
· Proved the ability to multitask, effectively cold call and canvass a territory, resolve customer issues and excel within a demanding, high-pressure setting.
Advance Planning Funeral Director 2002 to 2005 Assurant Solutions-Kernersville, NC
Handle the setup, sales, marketing and operations of advance funeral planning program.
Sales Accomplishments:
· Earned consistent commendations for preneed funeral sales. Developed assigned firms annual sales from $150,000 to $950,000
· Recognized as one of top 30 sales producers nationwide in 2004.
General Manager/Funeral Director 1997 to 2002 Davis Funeral Home- High Point, NC
Responsible for the daily operations of a mid-sized funeral and cremation service. Established and oversee community outreach program, staff recruiting and development, P&L's, marketing.
Accomplishments:
· Earned consistent commendations for funeral sales averages, revenue enhancement sales and customer survey results. Regularly singled out on surveys for “going above and beyond expectations” and “providing outstanding service and attention to detail for families.” Increased market share 55% in a five year period
· Recognized for ability to interact with the community and draw business to associated firm.
· Named 2001 High Point Chamber of Commerce Small Business Person of the Year for extensive community service and leadership
Objective
To obtain a funeral service position with a family owned firm that will employ my compassionate skill set to reach company goals and provide me with a stable work environment.
Military
United States Marine Corps Desert Storm Veteran-Honorable Discharge
Civic
United States Marine Corps Toys for Tots Volunteer
Kiwanis Club
American Legion
Chamber of Commerce
Civitan
Neil R. Breed
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