Empire Homes of Maryland Seeks Executive Vice President, Property Management
EHM is a wholly owned subsidiary of AIRS, Inc.
Position: Executive Vice President, Property Management Status: Full Time, Employee Supervisor: President & CEO Supervises: Property & Asset Manager, Administrative Property
Manager, Maintenance Manager, Administrative Asst.
Empire Homes of Maryland (EHM) is non-profit a Community Housing Development Organization who develops and manages affordable rental housing for individuals and families who are low income and/or disabled. EHM owns and/or operates more than 250 housing units in Baltimore City and County. EHM is looking the fill the Executive Vice President, Property Management position. The EVP, Property Management is responsible for the total operation of the property; including marketing, leasing operations, occupancy levels, rent collections, maintaining accurate resident files and resident receivable system. The EVP, Property Management ensures profitable portfolio management, regulatory compliance, staff training, and financial analysis for EHM. The EVP, Property Management supervises the Property and Asset Manager, Administrative Property Manager, Maintenance Manager and Administrative Assistant. The EVP, Property Management is a member of the Senior Management Team and as such reports directly to the President & CEO.
Responsibilities: Personnel Management
Supervises the Maintenance Technician. Managers must oversee the completion of all Maintenance projects and the implementation Preventative Maintenance Schedule.
Profitability
Manage a high quality staff through implementation of effective recruitment , training , motivation and development programs
Communicate effectively with staff members and ensure compliance of all personnel management policies and procedures
Effectively perform and document appropriate staff evaluations including, but not limited to, performance and corrective action reviews.
Vendor Management including overseeing the collection of bids and scopes of work for pending projects.
Achieve the highest possible net operating income through the implementation of effective cost control and revenue improvement programs
Manage the properties in the most efficient and profitable manner possible given mission concerns and existing market conditions consistent with the goals and objectives of the organization and property owners.
Effectively monitor all income, including delinquencies
Administrative
Participate in organization meetings and trainings as required.
Computer
Experience with YARDI or other property management software
Quality Leasing
Develop yearly operating budgets and marketing plans. Accurately prepare and convey all operational and financial data to the CEO in a timely manner with the assistance of other members if the staff. Work with the CEO to identify program, subsidy and property goals and objectives. Be responsive and receptive to the needs goals and objectives of the organization and its program partners
Analyze operational information for impact on NOI, identify trends and recommend appropriate strategies and adjustments
Maximize rental income while minimizing expenses through effective planning and control
Work proactively with the Senior Management Team to ensure seamless service delivery including support service coordination, financial management/cash flow, project conversion from development to operating phase
Prepare and ensure staffing schedules are consistent with organizational needs
Monitor the timely receipt and reconciliation of rent collection and ensure landlord/tenant statues are followed
Analyze and evaluate monthly financial statements. Write clear and concise management reports to substantiate the analysis
Direct efforts to ensure all purchasing guidelines are followed and posting of the budget control ledger is accurately completed
Ensure timely completion of all salary, benefit and compensation paperwork
Ensure that accurate submissions of all corporate reporting paperwork is accomplished timely and includes approvals as required
Effectively operate the computer and ensure all required staff is properly trained to perform their computer duties
Prepare and complete Lease Agreements and other pertinent Section 8 and Tax Credit documents.
Effectively show, lease and move-in prospective residents
Establish and implement leasing goals
Adhere to established policies and procedures for screening applicants for residency- Marketing and leasing activities to include waiting list management and the initial screening and process of income verifications for prospective tenants Provide training and motivation to property managers relative to leasing
Marketing
Evaluate and recommend changes on rent/pricing strategies
Resident Retention
Ensure publication and distribution of resident newsletters and other communications to residents as required
Maintenance & Quality Control
Promote and teach safe work practices among staff and ensure all safety programs are implements and followed
Customer Service Orientation
Create the greatest possible satisfaction and well being of all others associated with the property
Miscellaneous
Effectively maintain product knowledge of property and competitive properties and organizations through consistent evaluation of market conditions and trends. Ensure leasing staff develops similar knowledge
Direct efforts to implement sales and marketing plans, which effectively maximizes rental income and results in high occupancy
Direct and manage resident functions in such a manner as to win and maintain the respect and goodwill of all residents
Enforce resident retention and service request follow-up programs
Assist and ensure all customer complaints are handled and documented promptly and appropriately
Implement and monitor effective lease renewal programs
Ensure that all physical aspects of the property are at all times fully functional and maintained in an attractive condition
Ensure all properties are maintained at a high standard as determined by key performance indicators such as REAC scores, etc.
Monitor an effective preventative maintenance program
Ensure that an adequate number of units are market ready
Monitor service request turnaround and ensure the responsiveness of the maintenance staff
Maintain a high level of customer service awareness in relation to both residents , prospects, landlords and vendors
Communicate effectively with owners, residents and staff. Ensure that any areas of concern are addressed promptly and thoroughly
Assist EVP, Housing Development with new property transitions and other responsibilities as required
Other tasks as assigned by the CEO
MINIMUM QUALIFICATIONS
Valid Driver’s License; Clean Driving Record- The position requires individuals to furnish their own automobile to attend company meetings, visit properties, make deposits and run property errands as required. Individuals must have the ability to drive without jeopardizing the safety of staff and residents
Empire Homes of Maryland, Inc. is an Equal Opportunity Employer (EOE). All full time positions qualify for the following benefits: Medical and Dental Insurance, 401K Retirement Plan, Generous leave policy.
Qualified candidates should submit resume with cover letter and salary requirements to: F.T. Burden, President & CEO Empire Homes of Maryland, Inc. (EHM) 1800 N. Charles Street, Suite 700 Baltimore, MD 21201 (Email) or (Fax) 410-576-5074
Bachelor’s Degree or equivalent experience preferred
At least four years of experience in Property Management. Experience with Affordable Housing including Section 8 and Low Income Housing Tax Credit preferred.
Applicants must have experience in planning, scheduling and completing major projects with minimum guidance.
Applicants must have experience in concise, pertinent oral and written communications, including client presentations, memorandums and notifications.
At least two years of experience in personnel supervision, training and evaluation
Knowledge of basic employment issues as they relate to equal opportunity, hiring, training, promotion, evaluation, and termination.
All applicants must have proficiency in basic Computer Software including Microsoft Office Suite and Internet Explorer. Applicants with Yardi Computer Software knowledge preferred.
Candidate must be bondable
Knowledge of Fair Housing and debt collection laws and guidelines
Understanding of and concern for issues of homelessness/HIV+ individuals
Mathematical aptitude, strong attention to detail, accuracy
Certified HQS and LIHTC Property Management - Program completed with the first year of employment