EU Funds: Investing in Wales

EU funds: Investing in Wales

Dear Applicant

Out of Work Service Administrator

Gofal is a mental health and wellbeing charity providing a range of services to support people who are experiencing or who have experienced mental ill health – something that will affect 1 in 4 of us in our lifetime.

Thank you for your interest in working for Gofal and please find enclosed the following:

1)  Information on Gofal and the post you have applied for

2) Job Description and Person Specification

3) Application Form

4) Equal Opportunities Monitoring Form

The closing date for receipt of your application is 12:30pm, Wednesday 25th January 2017. Please do ensure you return your application by this date and time. Gofal cannot be responsible for any applications received late and any applications that arrive after the deadline will not be considered.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Interviews will be held week commencing 6th or 7th of February 2017.

Applications will be considered against the person specification and shortlisted candidates invited to interview.

We will contact you as soon as possible after shortlisting to inform you of the outcome.

Once again, thank you for your interest in Gofal and we look forward to receiving your application.

Yours sincerely

Anna Johnson

HR Administrator

About Gofal

Thinking differently about mental health and wellbeing

Gofal has been providing mental health and wellbeing services to people in Wales since 1990. We have come a long way since our first services opened in Bridgend, supporting the resettlement of people from the long stay psychiatric wards of Parc and Penyfai hospitals into homes in the community. We now operate across eleven local authorities in Wales and over 2,000 people use our services every year

Our Vision

Good mental health and wellbeing for all

Our Mission

To have a positive lasting impact in all that we do by

·  Working together to provide services that we can be proud of

·  Demonstrating outstanding practice in relation to staff mental health and wellbeing, learning and development

·  Challenging the way we all think about, talk about and respond to mental health and wellbeing in all areas of our lives

·  Using our profile, influence and voice to improve the lives of people living with or at risk of experiencing mental ill health

·  Increasing the range and reach of our services through targeted and sustainable business growth

·  Spending our money where it will have the maximum impact

Our Aspirations

Gofal aspires to:

·  Work with integrity and dignity

·  Inspire and support people to exceed their expectations

·  Develop a culture that is embracing and respectful of difference

·  Communicate honestly and openly

·  Be an organisation that is ambitious, creative and determined

·  Create environments that are collaborative, supportive and empowering

·  Be respected for our knowledge and expertise

EU funds: Investing in Wales

JOB DESCRIPTION

Post: Out of Work Service Administrator

Reports to: Lead Young Persons Mentor

Contracted Hours: 18.5 hrs per week

Salary: £16,000 per annum pro rata

Office Base: Cardiff or Barry (TBC)

Date: Until August 31st 2018

Holidays: 26 days annual leave plus bank holidays.

Holidays increase by 1 day for each year of service up to a maximum of 30 days.

Pension: Pension in the form of a money purchase pension scheme:

-  5.5% paid if employee contributes 1%

-  6.5% paid if employee contributes 2% or more

Other Benefits: Income Protection

Life Assurance

Employee Assistance Programme

Opportunities for flexible working

Training and personal development opportunities

Background:

The Out of Work Service (OOWS) is delivered in partnership between Gofal and NewLink Wales; across the Cardiff and Vale and Cwm Taf Health Board areas providing individualised mentoring and support for people who have been affected by Substance Misuse and/or Mental Health issues. We are now pleased to have extended this to those aged 16 -24.

The OOWS complements and enhances existing treatment, support and care services, through the provision of additional mentoring support; that focusses on helping people to move on and thrive through inspiring self-confidence, nurturing self-reliance, developing new skills, acquiring qualifications and ultimately achieving economic independence through paid employment.

The scheme has been supported by the European Social Fund through the Welsh Government.

Job Purpose:

To assist the team by providing efficient and effective administrative support and office management. To support all general administrative work with regard to HR, H&S and IT.

Main Responsibilities:

General project administration

·  Maintenance of project participant database

·  Preparation of participant claim

·  Preparation of project activity reports

·  To act as a single point of contact

·  Participant eligibility assessment

·  Maintenance and storage of participant records

·  Assist the Head of Employment Services (HES) in the preparation of ESF beneficiary claims.

·  Prepare and make available documents required for external audit.

·  Monitor accuracy of participant data.

Organisation Expectations:

To carry out all duties in a manner that reflects Gofal’s Aspirations:

·  Work with integrity and dignity.

·  Inspire and support people to exceed their expectations.

·  Develop a culture that is embracing and respectful of difference.

·  Communicate honestly and openly.

·  Be an organisation that is ambitious, creative and determined.

·  Create environments that are collaborative, supportive and empowering.

·  Be respected for our knowledge and expertise.

Role Expectations:

·  To provide efficient telephone and reception support

·  To ensure accurate recording and distribution of incoming and outgoing mail.

·  To set up and maintain effective filing systems.

·  To draft letters and other documents as directed.

·  To assist with preparation of presentations and marketing material.

·  To photocopy and prepare documentation as and when required.

·  To process orders for stationery and office supplies and liaise with suppliers as required.

Person Specification: ESF Project Administrator

Essential / Desirable
Experience of providing effective and efficient administrative support within an office environment. / P
Experience of working in the health and social care field. / P
Excellent IT skills including word and excel. Able to maintain and update databases. / ü
Experience of developing and maintain processes and procedures to high standards. / P
Experience in monitoring and preparing reports. / P
Knowledge of ESF Evidence and Compliance Requirements. / P
Experience of working within the substance misuse or mental health sector. / P
Excellent literacy, numeracy and ICT skills with a close attention to detail. / P
Excellent presentation and communication skills. / P
Ability to work successfully on own initiative and contribute to a team. / P
Ability to prioritise workload and work under pressure. / P
Experience of working in partnership with a wide range of organisations. / P
May occasionally be required to travel across the two health board areas. / P

Applicants will be required to demonstrate evidence of competency at levels 1 and 2; please refer to the Competency Framework.

Competency Framework

Gofal aspires to: Work with integrity and dignity

Level 1: Demonstrate integrity and dignity in all interactions with others

·  Maintain appropriate personal boundaries in all interactions with service users, colleagues and external contacts

·  Express opinions genuinely and honestly, while being mindful of the impact on others

·  Take responsibility for reflecting on own behaviours

·  Maintain confidentiality and be trustworthy in relationships with service users and colleagues

·  Bring to the attention of line managers, any situations where standards of integrity or dignity are believed to have been breached.

·  Make every effort to deliver on commitments made.

Level 2: Role Model behaviours of integrity and dignity to other team members

·  Give feedback to colleagues where behaviours are noticed which do not demonstrate integrity or dignity

·  Help others to understand their responsibilities to act with integrity and dignity

·  Actively seek feedback to understand own personal impact on others, and use personal insights.

Gofal aspires to: Inspire and support people to exceed their expectations

Level 1: Support colleagues to deliver at their best

·  Role model positive and constructive behaviours to service users and colleagues

·  Share knowledge, skills and learning to help others to be at their best.

·  Work in a way that supports and promotes the wellbeing of others.

·  Participate openly and constructively in team meetings

·  Work co-operatively with others, supporting colleagues to deliver their best to service users

·  Actively engage in own supervision and appraisal, preparing and participating fully

·  Maintain high quality standards in file and record keeping

·  Notice and acknowledge great contribution from others

Level 2: Support the team to deliver at its best

·  Demonstrate flexibility and adaptability to change

·  Support colleagues in managing the emotional impact of their work

·  Actively seek out information to share, which will help the team in its work

·  Take a role in mentoring team members who need help or support

·  Actively suggest ideas for improvement for the team

·  Bring the great contribution of colleagues to the attention of others

Gofal aspires to: Develop a culture that is embracing and respectful of difference

Level 1: Demonstrate respect of difference in all interaction with others

·  Have a reputation for being a great listener

·  Demonstrate a commitment to the value of equality and respect for diversity

·  Show an awareness of the different needs of people from different backgrounds, cultures and life experiences

·  Seek to understand the perspective of service users through genuine interest and questioning

·  Demonstrate an open mind with people who may have a different viewpoint.

·  Use language which is positive and non-judgmental towards others

Level 2: Role model behaviours underpinned by respect of difference

·  Give support to others where they may be finding it difficult to deal with issues of equality or difference

·  Share experiences and knowledge which can help others embrace difference in their work and lives, and take every opportunity to learn more about equality issues

·  Challenge behaviour which does not demonstrate a respect of difference

·  Work to resolve conflict where it is observed

Gofal aspires to: Communicate honestly and openly

Level 1: Communicate in a clear and concise way

·  See communication as a two way process, actively seeking out communication, as well as actively listening to the message delivered.

·  Use a communication style which is appropriate to the listener

·  Use words appropriately, communicating in language which matches the organisation’s values.

·  Using observation, be able to judge the listener’s response and adapt communication accordingly.

·  Use written and IT based communication to explain key points clearly and effectively, and in appropriate detail.

·  Role model honesty and openness in communication with others, using genuine care in the delivery of messages and challenging colleagues to do the same.

Level 2: Adapt communication to the audience

·  Think in advance about the most effective way to deliver the message, and adapt communication accordingly.

·  Simplify complex messages where necessary, so that others can understand key points.

·  Use a variety of communication methods with confidence, and understand where each is most effective.

·  Represent the organisation externally, and be able to speak confidently about its work.

·  Deliver difficult messages with honesty and compassion.

Gofal aspires to: Be an organisation that is ambitious, creative and determined

Level 1: Work with a flexible and adaptable approach to achieve agreed outcomes.

·  Bring energy, passion and excitement into all your work

·  Demonstrate dedication and commitment to the team objectives

·  Have a commitment to ‘never giving up on a person’, even when they are challenging to you

·  Use available time to achieve the best possible outcomes, and be flexible where priorities change

·  Stay enthusiastic and remain positive through setbacks

·  Work with colleagues and service users to come up with creative solutions

·  Face change with a positive and constructive approach

·  Ask for help and support where it is needed to ensure own wellbeing

·  Use mistakes as a way to learn for the future

Level 2: Identify the best outcomes, solve problems and overcome barriers to achievement.

·  Actively try out different approaches to tackling problems

·  Generously share ideas for service improvement and better ways of working

·  Build an outcome focus into all aspects of work

·  Support service users and colleagues in positive risk taking, allowing them to overcome barriers and achieve the best outcomes

·  Help colleagues to deal with changes they may be facing in a way which is right for them

·  Demonstrate resilience when facing challenges, seeking and using the support which you need

Gofal aspires to: Create environments that are collaborative, supportive and empowering

Level 1: Work effectively in partnership with others

·  Build strong and constructive relationships with colleagues and service users

·  Build and maintain trust with service users and other individuals outside the organisation

·  Seek out contacts in other teams within the organisation, to share learning, support and experience

·  Be seen as a strong representative of the organisation with external contacts, and actively build networks which can help in delivery of service

·  Work positively through difference of opinion to get to the best outcome

Level 2: Identify new opportunities to seek and share experience with others

·  Identify contacts inside and outside of the organisation who can support partnership working and collaboration