Establish accounts and implement related services
Associated Bank = Green
MN Trust = Blue
ISD = Orange
Opening Accounts
Activity / Responsible Party / Timeframe / CompleteAssign account number(s) if ISD needs other than BondAccount / Associated Bank / 1 Day
Assign “location code” for each ISD location / MN Trust
Prepare and mail Signature Cards & Check Specification Sheet(s) / MN Trust Rep. / 2 Days
Order Checks (get location codes & check ranges) / MN Trust Rep. / 2 Weeks
Order Deposit Tickets ( MN Trust Main Op) / MN Trust Rep. / 2 Weeks
Order Endorsement Stamps ( MN Trust Main Op) / Associated Bank / 2 Weeks
Notify ACH Vendors of new Acct and RT Number (Deposits only) / ISD
Add all new accounts to MN Trust Analysis Family / Associated Bank / 3 Days
Implement Checking Accounts – Total Estimated Time / 3 Weeks
Disbursement (Individual Accounts)
Activity / Responsible Party / Timeframe / CompleteNotify Operations of new account number (e-mail to M. Jadin) / Associated Bank / 3 Days
Provide Controlled Disbursement & ZBA Documents to MN Trust / Associated Bank / 3 Days
Order checks / ISD or MN Trust / 2 – 4 Weeks
Run proof test of check quality (Send void test checks to M. Jadin) / ISD/ABOperations / 1 Week
Setup Controlled Disbursement & Zero balance feature / Associated Bank / 3 to 5 Days
Add new accts to Online Banking profile (MN Trust ) / MN Trust / 3 to 5 Days
Send ID and Password to selected User for Online access / MN Trust / 3 to 5 Days
Add new account to MN Trust Analysis Family / Associated Bank / 3 Days
Implement Disbursement Account – Total Estimated Time / 2 Weeks
Account Reconciliation
Activity / Responsible Party / Timeframe / CompletePrepare Account Reconciliation documents (For Individual Accounts) / Associated Bank / 1 Week
Provide File Format Specifications (where necessary) / Associated Bank / 1 Week
Assign Secure Web Address and ID / Associated Bank / 4 Days
Test Run Customer Issue File / Associated Bank / 1 Week
Establish file transfers to accommodate:
- TIES system
- SMART system
- Skyward system
- Other ______
Implement Account Recon Service – Total Estimated Time / 2-3 Weeks
ACH Blocks & Filters
Activity / Responsible Party / Timeframe / CompletePrepare and mail Agreement and Addendum / Associated Bank / 3Days
Assist ISD in compiling Addendum information / Associated Bank / 1 Week
Notify valid ACH vendors of new RT# and Account # / ISD / 1 Week
Implement ACH Blocks & Filters – Total Estimated Time / 2 Weeks
Coin & Currency Services
Activity / Responsible Party / Timeframe / CompletePrepare and Mail Vault / Branch Services Set Up / Associated Bank / 3 Days
Provide Coin Order Procedures / Associated Bank / 1 Week
Provide Location PIN Codes after Agreement is Received / AB Vault Services / 1 Week
Place Order for Clear Deposit Bags if Needed / Associated Bank / 10 Days
Arrange Armored Car/Courier Services if Requested / Associated Bank/ISD / 2 Weeks
Implement Coin/Currency Services – Total Estimated Time / 3 Weeks
EDI Reporting
Activity / Responsible Party / Timeframe / CompletePrepare and Mail EDI Agreement / Associated Bank / 3 Days
Notify ACH Vendors of new Acct and ABA Number / ISD
Provide ACH Specifications or New Account Confirmation Letter / Associated Bank / 3 Days
Implement EDI Reporting Services – Total Estimated Time / 1-2 Weeks
Image Express – CD Rom
Activity / Responsible Party / Timeframe / CompletePrepare and Mail Image Express Agreement / Associated Bank / 3 Days
Complete New Customer Set Up Form / Associated Bank / 3 Days
Set up Accounts with Check Safekeeping if Requested / Associated Bank / 1 Week
Implement Image Express Service – Total Estimated Time / 1-2 Weeks
Balance Reporting – Managed by MN Trust
Activity / Responsible Party / Timeframe / CompleteProvide User Profile Information for specific access by User Name / ISD / 1 Week
Send User IDs, Passwords and User Guides for MN Trust system / MN Trust / 1 Week
Implement Internet Banking Service – Total Estimated Time / 1-2 Weeks
Merchant Card Services
Activity / Responsible Party / Timeframe / CompleteQuestion ISD regarding existing services, volumes, prices / Associated Bank
Refer to Merchant Rep for Merchant Services Proposal / Associated Bank
Provide Account Numbers and Contact Info for Merchant Rep / ISD
Implement Merchant Card Services – Total Estimated Time / 3 Weeks
Direct Deposit Payroll
Activity / Responsible Party / Timeframe / CompleteContact payroll vendor (if applicable) notify of new RT# & Acct. # / ISD / 1 Week
Provide ACH Agreements and establish daily ACH file limits / Associated Bank / 1 Week
ISD to provide signed credit file limit authorization request / ISD
Test ACH Payroll File Transmission / Associated Bank
Establish live cutover date for direct deposit processing / Associated Bank /ISD
Implement Direct Deposit Services – Total Estimated Time / 3 Weeks
Onsite Deposit Manager
Activity / Responsible Party / Timeframe / CompletePrepare and Mail ODM Agreement & Technical Set Up Form / Associated Bank / 3 Days
Program Software and Order Scanner / Associated Bank / 3-5 Days
Contact ISD on Scanner delivery – provide ID & Password / Associated Bank / 3-5 Days
Request Install Assistance and Schedule Employee Training / ISD
Implement Onsite Deposit Services – Total Estimated Time / 3 Weeks
Positive Pay Services
Activity / Responsible Party / Timeframe / CompletePrepare and Mail Positive Pay Agreement / Associated Bank / 3 Days
Provide Check Issued File Format to ISD or 3rd Party Provider / Associated Bank / 3 Days
Establish ISD on reporting program for suspect items and returns / MN Trust / 1 Week
Provide Secure Web Address and Login ID for Transmitting Issue File / Associated Bank / 1 Week
Test Run Issued File Transmission / ISD/Associated Bank / 3-5 Days
Determine “Live” Date / ISD/Associated Bank
Implement Positive Pay Services – Total Estimated Time / 2-3 weeks
Business Tax Manager
Activity / Responsible Party / Timeframe / CompletePrepare and Mail Agreement and Customer Tax Profile? / Associated Bank / 3 Days
Provide ISD with Set Up Instructions for Online Enrollment? / Associated Bank / 3 Days
Programming and Customer Set Up / Associated Bank / 2 Weeks
Send User ID and Password / Associated Bank / 2 weeks
Implement Business Tax Manager – Total Estimated Time / 3 Weeks
Wire Transfer Services
Activity / Responsible Party / Timeframe / CompleteEstablish Wire Transfer Interface / MN Trust / ISD / 1 Week
Define Deadline for Initiating Wire Transfers / MN Trust / ISD / 3 Days
Set Up Notification methods as requested / MN Trust / 1 Week
Implement Wire Transfer Services – Total Estimated Time / 3 weeks
Customer Transition Plan
Member FDIC
Associated-MN Customer Transition 2007 6-00