Resources for Community Pharmacy Contract
London Region
Essential Service
Service / Requirement / ResourcesElectronic Prescription Service (EPS)
Enables prescriptions to be sent electronically from the GP surgery to the pharmacy and then on to NHS Prescription Services for payment. / EPS is being deployed through two key releases.
Release 1 - the paper prescription form remains
Release 2 - the transmission of electronic prescriptions, e-repeat dispensing, patient nomination of their selected pharmacy. / Information can be found at;
EPS Leads for London Region: Ashik Rai
E:
T: 7770 684 544
EPS Dispensing Tokens / NHS England through its area teams is responsible for issue of tokens / Please refer to your Area Team F&Q document
EPS Monthly Allowance - starting / When a pharmacy contractor is able to operate the Electronic Prescription Service, the pharmacy can claim £200/month from the NHS England Area Team using the appropriate claim form. If a contractor has submitted the relevant claim form to the NHS England Area Team by the end of the first month that he is able to operate the service, he is eligible to receive the monthly allowance for that month and subsequent months. / EPS monthly allowance claim form;
EPS Monthly Allowance - stopping / If at a later date the pharmacy contractor becomes unable to operate the Electronic Prescription Service, they must inform the NHS England Area Team in writing immediately so that payment of this on-going allowance is stopped. / Template letter - Ceasing operation of the service;
EPS On-going Allowance Claim / Where a Pharmacy is already receiving the allowance linked to EPS Release 1, there is no need to re-submit it when the pharmacy deploys Release 2.
The Release 2 one-off allowance is paid automatically linked to a validation prescription during deployment. / Automatically linked to prescription claims submission
Smartcards
All pharmacy staff registering for a smartcard for the first time will have to go through the full registration process which includes identity checks. / Obtaining a Smartcard; NHS England area teams are responsible for establishing local Registration Authorities (RA) to manage the issue of smartcards. Practical arrangements differ across the country.
RAs work closely with LPCs to ensure that the arrangements are fair and manageable for all contractors in a locality. / Please refer to your Area Team F&Q document
Disposal of Unwanted Medicines
Pharmacies will accept unwanted medicines by from households and individuals which require safe disposal. / When a PCO arranges the collection and disposal of returned medicines from pharmacies it is acting as a ‘broker’. PCOs will have to register themselves as a broker with the local office of the Environment Agency.
To use an appropriately registered specialist contractor to remove waste from pharmacies and convey it to a licensed site for safe disposal.
Collections from pharmacies should be on a regular basis, at a frequency agreed by the PCO and the pharmacy contractor. There should also be the ability for the pharmacy to request extra collections if required. / Please refer to your Area Team F&Q document for details of your waste collection company
Refer to the PSNC website for any updates on disposal of unwanted medicines at:
Public Health
opportunistic healthy lifestyle advice and public health advice to patients on;
- diabetes
- coronary heart disease
- high blood pressure
- smoking
- weight
The Health and Wellbeing Boards will determine the topics of the campaigns and will provide any appropriate support. / Communicationsto follow
Signposting
The provision of information to people visiting the pharmacy. / For people who require further support, advice or treatment which cannot be provided by the pharmacy, on other health and social care providers or support organisations who may be able to assist the person. Where appropriate this may take the form of a referral. / NHS Choices website at:
Resources from your local CCG and LA, for their contact details, please refer to your Area Team F&Q document
Support for Self-Care
The provision of advice and support by pharmacy staff. / Advice to enable people to derive maximum benefit from caring for themselves or their families. / PSNC website at:
NPA website at:
Clinical Governance / Pharmacies will have an identifiable clinical governance lead and apply clinical governance principles to the delivery of services.
This will include use of standard operating procedures; recording, reporting and learning from adverse incidents; participation in continuing professional development and clinical audit; and assessing patient satisfaction. /
Multidisciplinary Clinical Audit - one each year. / A multidisciplinary audit is carried out each year and must have a clear outcome, which will assist with developing patient care. This and the in house audit should be capable of being completed within 5 days of pharmacist time. / TBC
Complaints
A pharmacy contractor must investigate t complaints to resolve it speedily and efficiently and during the investigation, keep the complainant informed, as far as reasonably practicable. / Annual Summary of complaint reports - each pharmacy contractor must prepare an annual report for each year, ending 31 March / Summary of complaint form can be fount at;
NHS England Complaints and Freedom Of Information / Primary care, including Pharmacy.
Monday to Friday, 08.00 – 18.00, excluding Bank Holidays. / E:
T: 0300 311 22 33
NHS ENGLAND, PO BOX 16738, REDDITCH, B97 9PT
Incident reporting system – / All pharmacies to maintain logs of patient safety incidents, including all stages of the medication process, i.e. not just dispensing errors. / Please refer to your Area Team F&Q document
Advanced Service
Service / Requirement / ResourcesMedicines Use Review (MUR)
The Medicines Use Review consists of accredited pharmacists undertaking structured adherence-centred reviews with patients on multiple medicines / Submit data MURs undertaken in the previous quarter to your NHS England Area Team using the electronic reporting template.
Pharmacies must submit MUR data after the end of 10 working days from the last day of that quarter (last day of June, September, December and March) / Excel spreadsheetfor MUR data
Submit quarterly as requested;:
The New Medicine Service (NMS)
The service provides support for people with long-term conditions newly prescribed a medicine to help improve medicines adherence. / Data to be collated using the NMS electronic reporting template, submit your NHS England Area Team after the end of 10 working days from the last day of that quarter (last day of June, September, December and March).
NB No decision has been made about the future of the service beyond December 2013. / Excel spreadsheetfor NMSdata.
Submit quarterly as requested;
Applications
Service / Requirement / ResourcesApplications / Change of hours
Details of unexpected closures
Bank holiday opening hours / London Region Market Entry Team
E:
T: 020 7932 1979