TIM c ACOSTA,PTCB/CPhT
520-213-0575 San Diego, Ca Email:
Certified Pharmacy Technician
▪ PTCB-certified pharmacy technician with a high level of motivation to launch new career in this field.
▪ Learned from respected PharmD instructors, gaining a foundation in pharmacy best practices, medication pharmacology, pharmaceutical calculations and prescription processing.
Education & Credentials
Allied Schools, Laguna Hills,
Pharmacy Technician Diploma,August 2012 – August 2013
▪ Graduated from ASHP/DETC-accredited school, acquiring the knowledge to sit for and pass the PTCB exam on the first attempt. Current active Certified California Pharmacy Technician License
▪ Completed curriculum,covering topics including:
-Medical & Pharmaceutical Terminology-Pharmacology of Medications
-Hospital and Retail Pharmacy Procedures
-Pharmaceutical Calculations
-FDA Drug Safety Guidelines / -Pharmacy Practice Ethics
-Prescription Filling
-Medication Compounding
-Basic Anatomy
-Medication Inventory Management
Glendale Community College, Glendale, AZ
Electronics,May 1998 – August 1999
Certifications:
Certified Pharmacy Technician (CPhT), Pharmacy Technician Certification Board (PTCB), Completed8/2013
Current Active License, California State Board of Pharmacy
Professional Experience
Walgreens, Tucson Az and Santa Cruz Ca
Certified Pharmacy Technician, 06/01/14 – Current – Part-Time
▪Assists the Pharmacist in reviewing, processing, preparing, filling, labeling and dispensing of medications and supplies. Cleans equipment, and maintains all required temperature logs as per corporate Policy and Procedures. While completing fulfillment functions, checks medication and administration supply inventory for out-of-date products, removes products from inventory and works with the appropriate resource to record out-of-date products in the Expiring Medication log book.
▪Assists the inventory team with putting away newly received inventory in the appropriate location in the pharmacy. Performs related duties as assigned.
▪ Operates Pharmacy cash register and maintain accurate records of customer transactions
▪Maintains a clean, neat, and orderly work area in order to maximize efficiency of the department, minimize errors, and promote excellent service
▪Handles patient concerns in a professional manner
▪ Exhibits accuracy in all stages of the filling process
▪ Enters prescription and insurance information into the computer, reducing audit risks by utilizing proper prescription procedures such as Dispense as Written (DAW), days supply and "take as directed" sigs (directions)
▪ Assists with filling and facing functions in the immediate area of the Pharmacy department as directed by the Pharmacy Manager or Pharmacist
▪Operates the Pharmacy Computer system, including entering and extracting information for maximum efficiency of the department and accurate records and reports
▪Abides by all State, Federal, and Pharmacy Rules and regulations
▪Performs other duties as assigned,
▪ Repetitive standing, bending, stooping, kneeling, lifting, stretching, and reaching skills
▪ Scan and bag all merchandise (sometimes 20-30lbs.)
▪Meets all guidelines and regulations as prescribed or required by the state Board of Pharmacy in the state in which this position will practice
▪Answers phones
▪Demonstrates the highest level of confidentiality standards in handling of customer relations, medical and prescription records and Health Insurance Portability and Accountability Act (HIPAA) compliance
LanguageLine Solutions (Temporary Assignment), Monterey CA
Help Desk/Customer Service/Technical ,01/2014 – 07/2014
▪ Handle escalated calls transferred from 1st-line call center interpreter agents needing assistance.
▪ Provide customer service to resolve customer’s complaints and coordinate with various stakeholders resulting in improved policies and processes for the organization.
▪ Updating Interpreter agentswork schedules with Impact 360 and Titan.
▪ Create support request for payroll issues, attendance and monitor performance.
▪ Provide technical assistance with Interpreters programs.
Google (Holiday Seasonal Temporary Assignment), Mountain View CA
Technical Support/Client services, 10/2013 - 01/2014
▪ Assist users and Tier 1 agents with technical issues through email, chat and phone support
▪ Responding to customer inquires
▪ Refund processing and tax exemptions, processed tax exemptions for customers in multiple countries on purchases, and processed refunds through Salesforce.
▪ Shipping problem solving through shipping providers all around the world.
▪ All other tasks as assigned-Connectivity of Mobile Devices-Networking skills (Proxy Settings, Routers, Internet Modems, Ethernet)
▪ Troubleshooting Wireless skills (3G, 4G, WiFi, SSO, VPN)-Web browser technology - Clearing cache, cookies
▪ PC troubleshooting-obtaining logs or bug reports from laptops, desktops or mobile devices.
▪ Android OS and Google Play-customer service follow-up, verbal and written communication, diagnosis and other troubleshooting skills.
▪ Communicate technical issues in an easy to understand format (verbal and written)
▪Prioritizing multiple tasks in a fast-paced and ambiguous environment
Bank Of America, Chandler, AZ
Claims Support,2011 to 2012
▪ Handles routine level transactions for foreclosures.
▪ Enters and verifies alphanumeric data from an electronic source, into a computer Microsoft Excel. Handles complex functions or transactions, including priority accounts or transactions.
▪ Resolve problems related to correct data entry procedures. Code, search, extract and interpret information to determine correct input procedure.
▪ Understanding and working with investors, internal departments and 3rd parties to maintain and properly follow policies and procedures to mitigate company loss
Vanguard, Scottsdale, AZ
Client Services (Call Center),2009 to 2010
▪ Assisting client's mutual fund accounts in call center.
▪ Exchanges and redemption's between accounts.
▪ Issuing replacement debit cards to clients
▪ Review clients accounts investments.
▪ Updating client's information
▪ Walking clients through on website
▪ Providing clients stock quotes and news
▪ Providing clients cost basis support
▪ Transferring clients to appropriate department
Genworth Financial Trust Company, Phoenix, AZ
Operation Specialist,2007 to 2009
▪ Non-ACAT and Third Party ACAT (NFS) Transfer of assets for high net worth clients between Trust Company and Mutual Fund dealers, Annuity, DRIP, and Brokerage firms
▪ Reviewing investments on clients statements if appropriate for transfers
▪ Liquidating client's accounts and Custodian Changes on software Access.
▪ Outbound calling to other institutions. Making sure transfers are in good order
▪ Troubleshooting rejected transfers.
▪ Processed partial and full security transfers 3rd Party ACAT - verify asset acceptability and researched securities, which are late in transit, rejected from Mutual Funds company or other institutions
▪ Receiving incoming wires from other institutions. High net worth - Defining if the wires are transfer related or not. Confirming if wires are OK for deposit.
▪ Supporting back-office operation, with employees
▪ Filing transfer paperwork
Charles Schwab, Phoenix, AZ
Client Services (Call Center),2004 to 2007
▪ Assisting Schwab employees and clients with escalated transfer issues via telephone
▪ Processing ACAT transfers on legacy system (TOAR & TOAD) Incoming Transfers.
▪ Duties include troubleshooting rejected ACAT transfers. Movement of cash, stocks, bonds, CD, options, and mutual funds between brokerage firms for high net worth clients. Types of transfers include Acats, Non-Acat, Third Party, Drips, DWAC, DTC, and Fund serve. Accounts types include Annuity, Inherited Ira, Trust, 529, Pension Plan, Corporate, and Deceased Accounts
▪ Assisting high net worth client's brokerage accounts in call center. High volume inbound calls
▪ Journal client's assets in-between accounts.
▪ Issuing replacement debit cards to clients
▪ Updating client's information
▪ Walking clients through on website
▪ Providing clients stock quotes and news
▪ Provide friendly positive customer service, insuring the client has the issued resolved having the client feel welcomed and good for calling. All in fast efficient balanced energetic manner.
▪ Providing clients cost basis support
▪ Up selling Schwab products. For example trading products, mortgage and credit cards.
▪ IRA distributions