AGENDA ITEM 5
BOROUGH OF POOLE
CABINET
15 JULY 2014
END OF YEAR PERFORMANCE UPDATE FOR 2013/14
- Purpose
1.1To present to Cabinet Corporate Performance scorecards that present end of year performance against a set of Key Performance Indicators (KPIs).
- Decisions Required
That Cabinet:
2.1Review performance and endorse the actions set out in Exception Reports to address issues in performance.
2.2Request that Overview and Scrutiny Committees review their work programmes to ensure that all Red and Amber rated performance areas are being or will be scrutinised by the Committee.
2.3Provide comment on the Performance Scorecards and overall report to ensure that members are satisfied that future reports on performance provide members with relevant information and evidence of actions being taken to address issues in performance.
- Introduction and background:
3.1Management Team have approved a Performance Management Framework which applies to all Council services. This is the first end of year performance report prepared in line with the framework, roles and responsibilities are outlined below:
3.2Service Unit Heads and Management Team identified a range of Key Performance Indicators (KPIs)to monitor achievement of the Council’s priorities and equality outcomes set out in the Corporate Strategy. Equality measures are identified with a blue throughout the detailed report.
3.2The KPIs have been selected as public facing measures that matter to the town and the people of Poole. Some are from National Frameworks and others are local to Poole. All will help improve transparency and accountability to the public.
3.3The KPIs represent some of the Council’s top priority areas and targets for improvement. They will be amended or refreshed to reflect the changing environment and new or emerging business risks and may be subject to review going forward into 2014/15.
- Summary of Performance
78 KPIs have been identified for monitoring across 5 themes:
- Business Improvement
- Children & Young People
- Communities
- Health & Wellbeing
- Place
End of year updates have been provided for 71 indicators and each outturn has been RAG rated either to target or to national benchmarks, where this information is available:
Green / Amber / Red / TotalCurrent ratings / 51 (72%) / 14 (21%) / 5(7%) / 70
Mid year rating / 54 (69%) / 14 (18%) / 10 (13%) / 78
Service Units have prepared exception reports for outturns with a red rating or provided an update on actions taken since the mid year update where there is no reported end of year update.
4.1The areas identified in need of further improvement and monitoring at year end are:
The number of people killed or seriously injured on Poole roads
The number of young people not in employment, education or training
Proportion of Children's Centres with good or outstanding Ofsted grade
Proportion of children achieving level 4+ at Key Stage 2 for reading, writing and mathematics
Increases in the number of child protection conferences
Cabinet are again asked to endorse an approach that all red and amber KPIs are scrutinised by relevant Overview & Scrutiny Committees. At present, some areas of poor performance are already being addressed by Overview and Scrutiny Committees.
4.2Some of the performance highlights for 2013/14 include:
A reduction in overall crime in Poole and in reported incidents of Anti-Social Behaviour
Continued engagement of victims of domestic violence with support services
The stability of children in care and the proportion of care leavers in education, employment and training
More Primary Phase Schools have achieved good or outstanding Ofsted grades.
Continued reduction in the number of delayed discharges from hospital
More carers have received assessments and took advantage of new services which included cinema and therapy vouchers.
Improving planning application processing times
Significant increased in engagement with the public through social media
- Next Steps
5.1To ensure Members are satisfied that future reports on performance provide appropriate information and evidence of actions being taken to address issues in performance, Cabinet are asked to:
a)consider if all the KPIs are relevant for this and to identify any further information that should be included
b)provide commentary on the overall report.
Paper prepared by:
Bridget West – Corporate Communications & Information Manager
Background Papers
-Performance Management Framework
-Corporate Strategy 2012/15
BUSINESS IMPROVEMENT SCORECARD
8 key performance indicators have been identified for monitoring by Management Team and Cabinet on a half yearly basis.
They support the Council’s Priorities of ‘Promoting the health and wellbeing of our population, especially those who are vulnerable’ and ‘Stimulating and maintaining a vibrant, mixed economy’.
A summary of results for these indicators is presented below. More detailed information and exception reports for red indicators are attached.
Green / Amber / Red / TotalCurrent ratings / 4 / 4 / 0 / 8
Mid year ratings / 4 / 2 / 2 / 8
Summary & Direction of Travel Highlights:
No red rated performance has been reported at year end in the Business Improvement area. Positive progress has been made in the two areas highlighted for further action at mid year:
- The time taken to process benefit changes has reduced from 16 days to just over 12 days following the implementation of actions agreed at mid year. These included improved caseload workflow, the partial automation of processing changes and additional training for staff.
- The proportion of complaints escalated for Stage 2 review reduced during the second half of the year which is attributed to face to face trainingwith key Service Units and improved response and engagement with complainants.
Council Tax and NNDR collection rates achieved targets.
The last six months of the year saw a massive rise in engagement through Social Media with a 35% rise in the number of Twitter followers and a 76% increase in the number of Facebook Fans. Both Twitter and Facebook are used to continue to promote council news, services, events and answer real time enquiries from the public but the sharp increase is attributed to effective and timely communication during the periods of severe weather experienced in early 2014.
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Ref / Performance Indicator Description) / Polarity/ Good is? / 2013/14 / Benchmark National Comparator / Direction of Travel / 2014/15 / CommentsTarget for year / Mid-Year Actual (with RAG) / Year End (with RAG) / Target
BI1 / Council tax collected as a % of council tax due / High / 98 / 58.78% / 98.12% / 97.40% / / 98 / Council tax collection remains consistently on target despite the introduction of the local council tax support scheme and other welfare reforms.
BI2 / Non-domestic rates collected as a % of rates due / High / 98 / 61.28% / 98.58% / 97.70% / / 98 / Business Rates collection is more volatile with changes in rateable value and companies going into liquidation. The continuation of Small Business Rate Relief will have had a positive effect this year.
BI3 / Time taken to process new benefit claims / Low / 19 days / 21 days / 21.16 days / 23 days / / 19 days / This indicator remains close to the target set despite the welfare reforms which have increased the number of phone calls, visits and applications for discretionary housing payments.
BI4 / Time taken to process benefit changes / Low / 10 days / 16 days / 12.13 days / 9 days / / 10 days / This indicator was red in the mid-year update and since then the actions planned at mid-year have been implemented and resulted in performance averaging 9 days for the last 5 months of the year giving an overall improvement for the year of 4 days. Actions included improvements in caseload workflow, the partial automation of processing changes, prioritisation and additional training for staff.
BI5 / Average days lost per FTE due to sickness / Low / no target set / 9.26 days / 8.14 days / not available / / 8 / This measure has reduced for each of the last 4 quarters. The year-end figure is an improvement of over 1% on the previous year
BI6 / Proportion of complaints escalated to stage 2 / Low / no target set / 11% / 7.8% / 7.3% (2012-13) / / There has been a reduction in theproportion of complaints escalated for Stage 2 review since mid year. Complaint investigation training was provided to key staff in November 2013 and a review of the Feedback Policy and supporting guidance is underway
BI8 / No. of twitter followers / High / no target set / 4,906 / 6,650 / n/a / / n/a / These figures represent a 35% increase (more than 1,700 followers) for Twitter and 76% (more than 1,100 page 'likes') for Facebook since the mid-year update. Both Twitter and Facebook are used to continue to promote council news, services, events and answer real time enquiries from the public. They were also used as a cost effective and timely channels to communicate important public information during the flooding and storms incident in early 2014
BI10 / No. of Facebook fans / High / no target set / 1,928 / 3,396 / n/a / / n/a
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CHILDREN & YOUNG PEOPLE’S SCORECARD
29 key performance indicators have been identified for monitoring by Management Team and Cabinet on half yearly basis.
They support the Council’s Priority of ‘Ensuring all children and young people have the chance to achieve their full potential’.
A summary of results for these indicators is presented below and more detailed information and exception reports in the following pages.
Green / Amber / Red / TotalCurrent ratings / 19 / 6 / 4 / 29
Mid year ratings / 18 / 5 / 6 / 29
Summary & Direction of Travel Highlights:
A number of measures in this theme are collected annually by academic year so no updates are available.
Overview & Scrutiny have all the RED rated performance measures on their work programme and have received updates with actions agreed in the mid-year report. Further updates to mid year exception reports are attached where available. The headlines for this scorecard are as follows:
Proportion of children achieving level 4+ at Key Stage 2 for reading, writing and mathematics
Number of 16 – 18 year olds not in employment, education or training is higher than the national average.
The proportion Child Protection Conferences per 10,000 children in the borough has reduced but is higher than the national comparators.
There is no change to the proportion of Children's Centres with good or outstanding Ofsted grade as there have been no further inspections since mid year.
More Primary Phase Schools have achieved good or outstanding Ofsted grades.
There has been a reduction in the proportion of children becoming subject of Child Protection Plan for 2nd or more time.
The percentage of children in care in the same placement for 2 or more years has increased.
The proportion of care leavers at age 19 in Education, Employment & Training has increased.
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Ref / Performance Indicator Description / Polarity/ Good is? / 2013/14 / Benchmark National Comparator / Direction of Travel / 2014/15 / CommentsTarget for year-end / Mid-Year Actual (with RAG) / Year End (with RAG) / Target
CYP1 / % breastfeeding within 48 hours of delivery at Poole Hospital / High / no targets set / 76.9
(12/13) / 78.9%
(2013/14) / Not released Yet / / This figure includes women from all Dorset, Bournemouth and Poole who have delivered at Poole Hospital.
CYP2 / % Breastfeeding prevalence at 6-8 weeks after birth / High / 52.3
(2012/13) / 49.3%
(2013/14) / Not released Yet / / 2012/13 figure includes Bournemouth but 2013/14 is only for Poole. Checking if 2012/13 for Poole available
CYP3 / Under 18 conception rate (per 1000 females 15-17) / Low / 31.3
(2011) / 22.7 (2012) / 27.7
(2012) / / Although the u18 conception rate in Poole was lower in 2012 than in 2011, the difference in rates was not statistically significant and there is no statistically significant difference between the Poole and England rates.
CYP4 / % Children in year 6 (age 10-11) overweight/obese / Low / 28.3 (12/13) / 33.3 (12-13) / / Measure is taken using School postcodes and so may include children from other areas. No significant change between 2012 and 2103 however, the figure for 10-11 year olds is significantly lower in Poole than in England as a whole.
% childhood MRR Immunisation (2 doses at 5yrs of age) / High / 88.1 (12/13) / N/A / 87.7
(12/13) / / Quarter 4 data to be published 27th June ’14 and annual data will not be published until September 2014.
CYP6 / Proportion of Children's Centres with good or outstanding Ofsted grade / High / 0%
(31/08/13) / 0% / 69%
(31/08/2013) / / No change as no further inspections since mid-year.
An exception report is attached with an update on actions taken and progress.
CYP7 / Proportion of Primary Phase Schools with good or outstanding Ofsted grade / High / 89% / 93% / 80% / / The LA now has just two primary schools judged to be requiring improvement. No primary schools are in the inadequate category. The new School Monitoring and Intervention Policy is helping the LA to measure the effectiveness of all schools and assess risk.
CYP8 / Proportion of Secondary Phase Schools with good or outstanding Ofsted grade / High / 86% / 71% / 71% / / The LA has 9 secondary schools. One has serious weaknesses (Broadstone Middle) and St Aldhelm’s Academy requires improvement. All others are good or better. This gives a percentage of 77% good or better. However, the figure given only gives the percentage for 7 secondary schools because it has taken out the two new academies as they are not counted in official statistics (Carter and Magna, both of whom are good). This method does not give an accurate picture for the LA.
CYP9 / Proportion of children achieving a good level of development at early years foundation stage / High / no targets set / 48.2% / 52% / These measures appear contradictory (good performance for average points score and below average for ‘good level of development’ (GLD)) and this is because 172 (11%) children missed achieving a GLD by 1 Early Learning Goal (ELG) in summer 2013. Subsequently all schools have been made aware of the need to give additional support to children who could miss a GLD by 1 or 2 ELGs. 2014 Early Year Foundation Stage Profile result will be available in July
CYP10 / Average early years foundation total points score / High / 34.1 / 32.8
CYP11 / Proportion of children achieving level 4+ at Key Stage 2 for reading, writing and mathematics / High / no targets set / 63.5% / 63.5% / 76% / / Performance for this group of measures is reported by School Academic year so there has been no change since the mid year report. As detailed in previous exception reports, action plans have been agreed with schools and reports on progress have been presented to Overview & Scrutiny.
An updated exception report is attached explaining actions taken to improve Key Stage 2 performance
See commentary above
CYP13 / Proportion of children achieving 5+ A*-C GCSEs including English & Maths / High / 61.8% / 60.2% /
CYP14 / Percentage of persistent school absentees with an overall absence rate of around 15 per cent or more / Low / no targets set / 4.2% / 4.6% /
CYP15 / Permanent exclusions as a percentage of the school population / Low / 0.07% / 0.1% /
CYP16 / Fixed term exclusions as a percentage of the school population / Low / 3.3% / 4.1% /
CYP17 / 16-18 year olds not in employment, education or training (NEETs) / Low / no targets set / 5.5% / 6.60% / 5.3% / / Figures show that performance has dipped since mid-year. However this rise is as a consequence of a determined effort to reduce our ‘Not Knowns’. At the same period as NEETs increased by 1.1%, the ‘Not Knowns’ decreased by 8.2%. Once we have a more accurate picture of NEETs we can target help where it is needed.
CYP18 / September Guarantee 16s (offer of employment or training to 16 year olds) / High / 96.5% / 95.4% / / This is the first time the Borough of Poole took on this responsibility so it is pleasing to see it is above the national average
CYP19 / September Guarantee 17s (offer of employment or training to 16 year olds) / High / 85.2% / 88.2% / / Although this is slightly below the national average it is an improved performance from the previous year of 82.7% to 85.2%.
CYP21 / Number of social care referrals per 10,000 children / Low / no targets set / 347.0 / 409.3 / 520.7 / / Referrals are lower than National comparator but are still rising. The issue is being addressed through Early Help Review and the development of an Advice Request and Information HUB.
N8 / Number of section 47 enquiries to investigate specific incidents or harm per 10,000 children / Low / 112.1 / 105.6 / 111.5 (2012/13) / / These indicators are linked and relate to overall levels of child protection activity.
This rise in demand is due to increased public awareness and increased complexity. An updated exception is attached.
There is ongoing audit work to ensure consistent thresholds are being applied.
N13 / Number of Initial Child Protection Conferences (CPC) per 10,000 children / Low / 74.1 / 65.9 / 52.7 (2012/13 /
N19 / Number of open Child Protection (CP) Plans per 10,000 children at 31 March / Low / no targets set / 48.2 / 46.2 / 37.9 (2012/13) /
N18 / Proportion of children becoming subject of Child Protection Plan for 2nd or more time / Low / 20.4% / 14.9% / 14.9% / / Improved position since mid year. Performance is now green and in line with the National Comparator rate, which indicates successful CP plans not requiring repeat.
N17 / Proportion of children on Child Protection Plan (CPP) at 31/03 who have been on a plan for 2 or more years / Low / 1.41% / 0.7% / 3.2% / / Demonstrates improved performance and timely intervention for children subject to CP plan. Risks are reduced and they can be removed from CP plan after review conference.
CYP25 / Number of children in care per 10,000 children / Low / no targets set / 52.3 / 52.7 / 60.0 / / Demonstrates stable numbers of children in care and indicates effective edge of care services to support children to remain in their birth families and successful permanency planning to adopt where appropriate.
CYP26 / Percentage of children in care in 3 or more placements during the year / Low / 5.2% / 6.4% / 11.1%
(11/12) / / The slight change from mid-year to end of year relates to one or two children so is not significant.
CYP27 / Percentage of children in care in the same placement for 2 or more years / High / 65.9% / 77.60% / 68%
(11/12) / / This is good performance showing stability of placements is improving. It reflects the strengths of Poole’s in-house fostering service and care planning for children in care.
CYP29 / Percentage of children in care who were adopted / 5.6% / 8.0% / 14.0% / / This relates to a very small cohort of children with a varying performance year on year depending on age profile in care, needs of children and court processes. There are 13 children placed for adoption and awaiting adoption orders which will increase performance when they are adopted.
CYP30 / Care leavers at age 19 in Education, Employment & Training / High / 66.7 / 85.7% / / This is an improving performance which relates to a range of services supporting young people with complex needs into employment or training.
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Exception Performance Report /