Employee Specification A.2b

ESSENTIAL / DESIRABLE / HOW MEASURED
EXPERIENCE / ·  Experience of dealing with service users, representatives and families in a sensitive and empathetic manner / ·  Able to achieve targets and outcomes by using planning and monitoring quality performance systems
·  Planning and managing projects
·  Prepare and deliver training for Income and Payments matters / ·  Application form
·  Interview process
·  Test
·  Qualifications and certificates
EDUCATION, TRAINING AND
QUALIFICATIONS / ·  Demonstrates continuous development and learning to enhance and maintain technical competence and keep up to date with legislative and procedural changes / ·  IT qualification (ECDL or equivalent)
·  Supervisory training / ·  Application form
·  Interview process
·  Test
·  Qualifications and certificates
SKILLS AND
KNOWLEDGE / ·  Identify financial hardship cases and refer to senior officer. Experience of conflict resolution and be able to use negotiating and influencing skills for a positive outcome to all parties.
·  Work is meticulous and accurate / ·  Knowledge of benefits, social services charging, income collection and fraud
ESSENTIAL / DESIRABLE / HOW MEASURED
SKILLS AND
KNOWLEDGE / ·  Ability to deal with challenging behaviour through good negotiating and mediation skills
·  Able to prepare confidential notes, minutes, reports and statistical information
·  Good knowledge of financial policies, procedures and audit processes
·  Skilled in the use of information systems, ability to use and navigate these systems to produce reports, interpret data, review and manipulate to produce the required outputs.
·  Knowledge of team and personal performance management techniques, establishing and maintaining quality performance monitoring systems.
·  Good knowledge of Freedom of Information and Data Protection regulations, Caldicott guidelines and Income and Payment regulations.
·  Ability to use various methods to ensure effective communication with other Adult Social Services and Council staff, partner organisations, service users, carers and representatives and other stakeholders. / ·  Debt recovery
·  Good organisational and prioritisation skills
·  Knowledge of Deprivation of Liberties and Safeguarding Vulnerable Adults regulations
·  Able to deliver outcomes within limited resources and tight deadlines / ·  Application form
·  Interview process
·  Test
ESSENTIAL / DESIRABLE / HOW MEASURED
·  Ability to develop and maintain successful relationships with others.
·  Ability to reflect organisational visions and be able to share and communicate outcomes and values.
·  Demonstrates continuous development and learning to enhance and maintain technical competence and keep up to date with legislative and procedural changes
·  Able to address concerns and respond effectively to comments from internal and external customers including customers and their representatives.
·  Good literacy and numeracy skills
PERSONAL QUALITIES / ·  Ability to work as part of a team and manage self and others using coaching and other techniques
·  Self-motivation and commitment to managing and transforming services
·  Flexible approach / ·  Application form
·  Interview process
ESSENTIAL / DESIRABLE / HOW MEASURED
WORKING ARRANGEMENTS / ·  Ability to transport yourself around North Lincolnshire
·  Flexible to meet organisational arrangements and requirements for client need
·  Able to work to the council’s ‘WorkSmart’ arrangements / ·  Application form
·  Interview process

Corporate Services Cabinet Member 12 November 2003 Page 2 of 4