Business Interruption Policy & Procedures

Policy Statement

The purpose of this policy document is to address business continuity in the event of minor emergencies, be it Computer Systems, Telephone Systems, Mobile Phone, or Branch Power Failure.

In addition to this document we have an Emergency Planning Policy which address’s business continuity in the event of a major emergency, be it computer systems failure, viral outbreak, a terrorist attack, or severe short term staffing shortage.

Phone System Failures

Symal House - Phone System

In the event of a medium to long term power failure, or Telephone line fault with the ISDN30 service then call Opel Support (0800 594 3000) and explain that we have a 'site assurance' service running – allowing us to divert is done to a temporary number.

If the phone system is faulty (BCM), then call Support on 0800 378822 -option4.

BCM Technical Notes and voicemail options can be sourced from:

Branch Phone systems

Opel Technical Support day time support: 0800 298 6725 (or 08005943000) then reverts after hours to 0845 330 6725

In the event of a medium to long term power failure, or Telephone line fault, then a “dummy fault” needs to be setup with BT via Katie Mole on 0845 450 4540 (8.30am to 5.30pm) - allowing us to divert to temporary number. This service will take between 20 minutes and 1 hour to setup.

If you are unable to get through to anyone that will help you then speak directly with BT holesale on 08000283878.

Mobile Phone Network Coverage Failure

Opel Mobiles Support can be reached by dialing 0800 594 3900 /3000

If there is ever any question of network coverage problems, then anyone can call Vodafone directly and ask about faults in the area.

From the mobile (if it works) 191 or from a main line: 08700 74 64 64

Procedure in the event of an on-call mobile phone problem:

  • Go to office straight away to un-divert phones
  • Call Manager
  • Retrieve voice mail from main phone systems and from Vodafone.
  • Call back up to cover work the on call person was allocated.
  • Ensure we have home phone numbers for care staff (in case their network is down-their mobiles will also not be working)
  • If care staff already working need to be contacted in an emergency, call the service users land line.

Computer Systems Failure

  • Front line technical support I available from the IT Department on 02082002044. (Mobile 07710891121)
  • Second line support is available by contacting Steve at OHM computers on 01707 375195 (Mobile: 07889 802355)
  • Westminster Technical Resources can be found by visiting:

Broadband System Failure

  • Opel Technical Support can be contacted by dialing 0800 594 3000
  • In Symal House our 2nd Broadband service support is via “daisy communications” on 0871 222 0921.
  • A Broadband Fault checking procedure and contact options can be found at:
  • Westminster VPN Technical Configuration details can be found at:

Photocopier or Printer Failure

  • Front line technical support I available from the IT Department on 02082002044. (Mobile 07710891121)
  • Second line support is available by contacting Steve at OHM computers on 01707 375195 (Mobile: 07889 802355)
  • If you have a photocopier then the equipment is under maintenance contract with Allied Office Machines on01794367788

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Draft Emergency Planning PolicyOctober 2006