Module 3
Elements of Accountability
A. Create a culture of accountability
Ask these questions to determine if a culture of accountability is being fostered
A. Do people see their supervisors and managers living up to their own role in safety performance?
B. Assess strengths and weakness in accountability between managers and individuals.
C. Explore such issues as keeping commitments, follow-though, support, holding others accountable and effective coaching related to safety and other key areas of performance and communication.
B. Set expectations
A. Define who is accountable for what?
B. Need to set and get agreement on expectations (measurable KPI’s)
C. How do your KPI’s fit into your performance management program
D. Changing habits related to thinking, reactions and ultimately behavior is an important key to meaningful, sustainable change to safety
C. Monitor progress and provide feedback
A. Create an accountable support system to sustain results
B. Implement and embed personal and shared accountability agreements within teams and between manager and individual contributors to support the new habits being deployed
C. Establish an agreed upon tracking system; tracking and monitoring the KPI and other elements of the safety program is a key factor to the success of any program
D. Provide supervisor with specific skills in coaching related to safety issues and habit changes
Accountability Fishbone Diagram
What should KPI’s Look Like?
Module 3 Quiz
1. Tracking and monitoring the KPIs and other elements of the safety program are key factors to the success of the program?
⃝ True ⃝ False
2. Examples of KPI’s include
⃝ Number of safety audits performed
⃝ Training courses completed
⃝ Hazard ID performed
⃝ All of the above
3. For KPIs to be successful, there needs to be (check ALL that apply):
⃝ A system for tracking
⃝ A system for communication
⃝ A system for improving performance