Web Communications
High Level Overview
Internal Processes
Version 3
January 11, 2005
Version / Date / Description1 / 11-09-04 / Creation
2 / 01-04-05 / Added ‘Additional WebCom Processes’ section
3 / 01-11-05 / Added detail to several WebCom processes (Secure Sites, Approvals, Domains, Visual Intercept Logging)
Added ‘Location’ Contact information
Table of Contents
1. Contact Information 4
2. System Configuration 5
2.1 System Architecture 5
2.2 Server Information 6
2.3 Additional Software/Tools 6
2.4 (User) System Requirements 6
3. Style Guide 7
4. Site Map 8
5. CMS (Interwoven) 10
6. Production Support 11
6.1 Press Release / Event (Feature Story) / News Article 11
6.1.1 Process Flow Breakdown 12
6.2 Investor Relations 13
6.2.1 Process Flow Breakdown 14
6.3 Additional WebCom Production Support Processes 15
1. Contact Information
Area / Name / Contact InformationServer support (IT) / Steve Alexander / (281) 575-4702
CMS support (Interwoven) / Nirdesh Oswal / (281) 575-4729
Trend Analytics (HAL.COM)
Investor Relations / Kevin Burke / (646) 822-6317
Vericenter Hosting (LGC.COM) / Fritz Maxwell / (281) 584-4513
KBR.COM / Diana Gabriel / (713) 753-2759
Russia (LGC) / Vika Dunaeva / (007 095) 755-8300
‘Location’ Contacts
Area / Contacts
Angola / Deon Van Zyl
Australia / Deborah Milics/Leanne Walker
Baroid / Sandie Maddux
Bolivia/Angola / Dalila Muniz
Denver Offices / Donnatta Hart
Dresser - retirement/savings / Steve Van Rheen
Ecuador / Francisco Villacis
Europe/Africa / Julie MacGregor
Europe - Germany/Belgium/Italy, Austria / Robert Jasperse
HR - Bakersfield, California / Lori Shinabarker.
HR - Canada / Rosalee Cobb or Eleanor Culver
HR - International / Troy Vague
HR - jobs / Pam Jolly
HR - KBR - past information / Kari Kristiansen
HR - Libya / Tamara El-Sherbini
HR - Mexico / Yani Gonzalez
HR - Rio /
Latin America/Brazil addresses / Dalila Muniz
Latin America/Peru addresses / Bertha Belletti
Interns / David Denny
Italy (Southern Europe) / Daniele Dosi
Law - insurance / Karen Oddo
Material safety data sheets / Alfred Webb
North Africa/Libya contacts (bd) / Bob Anderson
Norway / Birger Haraldseid
Real Estate / Dave Egbert, Tina Robertson
Security DBS / Debbie Daniel, Jason Hardin
7 inch solid expandable casing / Mike Bullock
The Netherlands / Els Dijkstra/Arthur Van Der Klaauw
Turkey (Ankara) BD - esg / Ihsan Nergiz
Vietnam (BD) / Brian Kinkead
**Turbine meters sold to Nuflo
2. System Configuration
2.1 System Architecture
2.2 Server Information
Server / DescriptionHouebiz203:9000 / Halliburton.com development environment
Htdocs_new / Folder on Halliburton.com development server
Houebiz203:8080 / Halliburton.com staging environment
Houebiz200 / Halliburton.com production environment
Houebiz201 / Halliburton.com production environment
Houwebs12 / Halworld development environment
HalDev / Folder on Halworld development server
HalStage / Folder on Halworld development server
97 / Halworld production environment
77 / Halworld production environment
2.3 Additional Software/Tools
Tool / DescriptionHome Site / Software used to build new web pages
Dreamweaver / Software used to build or edit web pages
Internet Explorer / Web browser used for testing
2.4 (User) System Requirements
3. Style Guide
Internal Process Overview / 13 / Web Communications4. Site Map
Internal Process Overview / 13 / Web Communications5. CMS (Interwoven)
Internal Process Overview / 13 / Web Communications6. Production Support
6.1 Press Release / Event (Feature Story) / News Article
Official Releases are activities that include but are not limited to Press Releases, Press Statements, News Articles, Media Events, and Asbestos Updates. This activity can involve publication at anytime within a 24 hour period, weekends inclusive. This activity requires the participation of one employee and a possible backup. The estimated time used to perform one item is approximately 30 minutes.
Internal Process Overview / 13 / Web Communications6.1.1 Process Flow Breakdown
Activity Code / Activity / Responsible / Process1.1 / WebCom builds web page / K. Caruthers / WebCom receives email request and begins to build new page.
1.2 / Enter VSS to checkout 2 index files / K. Caruthers / WebCom enters VSS and checks out two index files.
1.3 / Build new page and test it / K. Caruthers / A new link is added to each file and the web page is then constructed. It is then tested in Internet Explorer.
1.4 / Enter VSS to check in 2 new index files / K. Caruthers / Index pages are checked back into VSS after modification.
1.5 / Add new pages / K. Caruthers / New pages are added to Htdocs_new folder on Houebiz203.
1.6 / Share with QA_new / K. Caruthers / Share two new index files by performing ‘get latest’ in QA_new and updates the current Houebiz203:8080. They are then tested in Internet Explorer to make sure the links work.
1.7 / Script used to push staging / K. Caruthers / On Houebiz203 a web page script is then used to execute the push command automatically.
1.8 / Script used to push to PRD / K. Caruthers / On Houebiz200/201 a web page script is then used to execute the push command automatically. Hal.com (production) is then tested.
1.9 / Modify config file and push to production servers / K. Caruthers / The three most current updates are updated on HalDev by opening the configuration file and adding the new code/text. Next this is automatically copied to HalStage. They are then manually copied to the Halworld live servers (97/77) and tested there.
1.10 / Inform uses via email the changes are live / K. Caruthers / Email is sent to PR, Investor Relations, Webmeister, Maximilukim (Russia) and other necessary parties.
1.11 / User copies over new material / User / Max (Russia) takes created files, translates them and transfers to Russian site. All others are aware of live status.
Internal Process Overview / 13 / Web Communications
6.2 Investor Relations
WebCom group will update or create a new page for the Investor Relations department on both Halworld and Halliburton.com. This activity requires the participation of one employee and a possible backup. The estimated time used to perform one item is approximately 30 minutes.
Internal Process Overview / 13 / Web Communications6.2.1 Process Flow Breakdown
Activity Code / Activity / Responsible / Process2.1 / Request WebCom add/remove info on HalWorld / Investor Relations / Sends email for HalWorld update
2.1.1 / Request Thomson Group add/remove info on Hal.com / Investor Relations / Sends email for Halliburton.com update
2.1.2 / Update Hal.com IR page / Thomson Group / Thomson Group is responsible for updating Halliburton.com
2.1.3 / Notify that updates are complete / Thomson Group / Communicates that updates are complete
2.2 / Build link on HalWorld and Hal.com / WebCom / WebCom is responsible for updating HalWorld
2.3 / Update is made / WebCom / Follows same process as Official Release 1.0 (refer to page 11 of this document)
2.4 / Notify that updates are complete / WebCom / Communicates that updates are complete
2.5 / Review changes / Investor Relations / IR is responsible for reviewing and approving updates
Internal Process Overview / 13 / Web Communications
6.3 Additional WebCom Production Support Processes
Process Name / Frequency / Actors / Workflow / Deliverables / Systems / Time/DurationRequest for Charter Set Up / Depends / KC; Louis backup / Receive email - build folders in dev and stage - Hyena and create a new charter and set up permissions for site admins on folders - Carbon Copy and set up permissions on the folders - notify email w/standard letter to site admins that they are set up and instructions - add names to website administrators/and charters in outlook - Haldev ss update of admins and charter owners / Haldev, Halstage, Hyena, carbon copy, outlook, excel / 1/2 hour per process
Request for site admin / Depends / KC; Louis backup / Receive email - email charter owner to get approval - add name in hygena - add in outlook and ss(dev and stage) and notify site admin (and Louis as backup) / Outlook, Hygena, Excel, Haldev and Halstage / 1/2 hour per process
DL_Locations email / Daily / KC / Normally send automated response - jobs
Forwarded - benefits, PSL person / Outlook, Dotcom, KBR site / 1-2 hours daily
Domains / Depends / KC / Receive form with business case from client - obtain approval from Legal (Sue Waldo) - order Domain name from Network Solutions - obtain correct DNS servers - notify Joseph Ashby to do redirect and James Bentivenga to setup DNS servers - James notifies when complete (or test names) - notify client that working. Update domain log of new client and charge code for yearly renewal fees. If the client wants the domain to redirect to a specific page on Halliburton.com Josie or KC will submit a CMT to DL_HAL_STO_Admin. / Email, Excel log, Online account with Network Solutions / 1-2 hours per process
American Express Card / Weekly / KC / Register for conferences, purchase software, network solutions. Reallocate charge codes; assign tax, receipt comparisons, print reconciliation of expenditures. End of month print out with attached receipts and approval signatures are mailed to Carrolton. / online AA account, outlook, receipts / 1 hour per week
Process Name / Frequency / Actors / Workflow / Deliverables / Systems / Time/Duration
Secure Sites / Depends / KC; Louis backup / Receive request via email to add on to sites - add to Active Directory - accepted, notify the client and copy Louis (c/n do KBR)
ADDING/DELETING MEMBERS TO THE SECURE SITES
Go to Start and navigate to Administrative Tools
Click on Active Directory Users & Computers
Choose corp.halliburton.com (for HalAmerica)
Click on Groups
Click on Applications
Click on HalWorld
Click on HalWorld Global Group
The Groups will appear – right click on the appropriate Group
Choose Properties
Choose Members tab
If you need to add a member click the Add button
Type in the members name as it appears in outlook
Click on the Check Names tab and the name will become underlined if it is correct
Click on OK and it will be added to the Group
To delete a member highlight their name and click the Remove button
Click on Yes and the member is now removed
If you are closing the program you can click OK – but if you keeping the window open click on Apply
To change to corp.kbr.com (for HalHouston) right click on corp.halliburton.com
The choose Connect to Domain and type corp.kbr.com in the box and click OK
Click on Group – Applications – HalWorld and then the groups will appear & manage the members the same as above.
To add Landmark members you need to contact Donna Stephenson at Landmark. / Outlook, Active Directory / 1/2 hour per process
New Secure Site / KC; Louis backup / Same as Charter set up but IT must set up site in Active Directory / Outlook / 1-1/2 hour per setup
Clients and Profits / Yearly / KC, IT / Set up job tickets in C&P as requested from Leora / C&P / 12 hours yearly
Order Supplies / Depends / KC / Mice, Software, Office Supplies / 1/2 hour per process
Software Log / Depends / KC / Request for software comes in - order software - when arrives, enter into log registration #, version #, maker / 12 hours yearly
Location Update / Depends / KC / Receive updates - Microsoft Access database - replicates each night at midnight / Outlook, Microsoft Access / 1/2 hour per process
Process Name / Frequency / Actors / Workflow / Deliverables / Systems / Time/Duration
Visual Intercept Logging / For Portal - log of problems/report incidents.
Link is: http://scrdev.halnet.com/viwebdev/
Log on is: jrosa/jrosa
Choose New Incident
If you are uncertain as to the type just choose CMS and New Incident or use the specific incident area such as template –
Fill in Subject & Description of problems
If you need to add a url and screen print you can choose Documents to add to report.
When finished you can click on Actions and choose Insert. / 1/2 hour per process
Approvals / Depends / KC / Legal for dotcom - new or update to existing
Request from PSL - PSL legal approval via email - goes through 3 people - then to Communications approval - Jill and Attorney - and then can be pushed live via VSS - email notification to parties. Make comments in Matrix VSS WebCom folder.
Link to submit for an approval - http://pubdev.halnet.com/approvals/new/IdentityChange.asp
(To enter here use the monthly passwords)
Once you come to the login page type in your ID twice.
To submit your article for approval click on Add Document.
When you add the url - place any passwords in the comment section.
To make any corrections in the database - go to Windows Explorer to:
PubDev/Approvals/Database and choose WebApproval.mdb to make any needed changes and save.
The attorneys for the approvals are: Julie Rifaat, Bert Jennings, Terry Soderstrom
Once they approve it is then sent on to: Cathy Gist, Charles Muchmore
The link to see the list for PSL approvals is:
http://halworld.corp.halliburton.com/ss/sscm/sscmwc/sscmwc_approvals.asp
Legal contact for Public Relations is John Allen
The link for Trademarks is:
http://halworld.corp.halliburton.com/ss/sslaw/sslawip/sslawip_content/TMALL.pdf / VSS, outlook / 2 hours per process
Update Communications Style Guide / Depends / KC / Receive request to update from Business Development group, Baroid etc… - Added to through RoboHelp or updated directly on page HalDev/Stage and then replicated to myhalliburton.com / RoboHelp, Haldev/stage / ongoing - 1-2 hours per process
Process Name / Frequency / Actors / Workflow / Deliverables / Systems / Time/Duration
Frontline Newsletter / Depends / KC / Receive updates from PR - updates made for HalWorld (Haldev/stage) and Halliburton.com (pubdev on www6), PR notified when updates are live. / Haldev, Halstage, Pubdev / 1-2 hours per process
Retrieving files for HalWorld users / As needed / KC, Josie backup / Receive request from site administrator to retrieve lost file. Need to know exact file name and last known date of existing file. Contact Brenda Brimberry in IT to retrieve file. *Pertinent data from IT - Here is the following tape rotation. All of our backups are sent offsite every day. Backups are kept for following length of time: Daily backups ------2 weeks, Weekly backups----4 weeks, Monthly backups---6 months