Job Title

/ HR Advisor

Department

/ Customer Solutions Hub/Rank Digital Ltd

Location

/ Sheffield

Duratione.g. PT, FT, FTC # months

/ 12 month FTC (Maternity Cover)

Hours

/ 9am – 6pm

Reports To / Line Manager

/ HR and Development Business Partner, Contact Centre Director

Number of Direct Reports

/ 0

Budget responsibilities

/ n/a

Date job description created

/ Jan 2018

How to Apply

/ 'Please apply by completing your talent profile with as much supporting information as possible so that you stand out. You can even attach a short video clip of yourself if you what to really show off your personality. Upload a photo and don't forget to attach your CV and include any other information (such as certificates, a cover letter, testimonials etc.) that you think may help.'

This job description is subject to periodic review and amendment as necessary

Job Purpose

/ To provide comprehensive HR Generalist support to Sheffield Colleagues and where applicable, the wider HR Shared Support Services Team. To provide business partnering to the senior leadership team.

Main Accountabilities and Responsibilities

/ ·  Draft and produce appropriate policy and legally compliant letters and correspondence such as performance, discipline, absence and dismissal / termination of contract
·  Instrumental in influencing, building and maintaining relationships with Customer Solutions Hub Management team and the wider Customer Operations and Digital Operations teams;
·  Assist management with succession planning and talent management
·  Take part in development programmes/development centres
·  Identify training opportunities, plan and deliver appropriate training interventions as required
·  Instrumental in driving the Customer Hub management team to deliver a high performance culture in line with values
·  Responsible for the starter process and ensure all documentation and right to work information is received and filed accordingly
·  Provide guidance and information for all HR, reward and payroll queries in a timely and effective manner for all colleagues and management
·  Deliver HR guidance and support for formal performance management process; supporting managers with creating SMART objectives and attending formal meetings as required
·  Provide advice on all policies including Maternity/Paternity/Flexible Working etc
·  Own the recording of all absence and sickness for Sheffield colleagues; review on a regular basis and make decisions on colleagues requiring intervention meetings
·  Oversee flexible working requests and work in collaboration with line manager and resource planning team regarding colleague requests
·  Carry out investigation meetings, misconduct investigations, grievance meetings and discipline hearings; take and produce minutes of meetings, investigations and hearings as needed. Initiative dismissals where appropriate.
·  Deliver an exceptional on-boarding process
·  Design and deliver training courses/engagement activities
·  Conduct 6 week starter and exit interview meetings with colleagues and record and respond to feedback as required
·  Manage the probation reviews and yearly appraisal process
·  Support talent acquisition team with recruitment processes for all vacancies and requirements in Sheffield; conduct interviews and deliver assessment centres with management as required
·  Provide detailed weekly updates for HR and Development manager on cases and employee related issues, work in close collaboration with HR team and Director of Customer Contact and Operations Manager
·  Responsibility for basic Health and Safety, desk assessments, floor checks and fire evacuation process
·  Oversee and request facilities support to include office repairs and landlord support for building management; liaise directly with relevant teams in Maidenhead or building services manager as required
·  Management of all Sheffield employee files including payroll updates
Knowledge, Expertise and Qualifications / CIPD qualification or equivalent
Proven experience as an HR generalist, ideally in a contact centre environment or fast paced, complex digital or multi-site corporate environment
Extensive knowledge and experience of dealing with Employee Relations
High degree of competence with Word, Excel, Outlook and PowerPoint essential
Ability to design training course content and deliver
Experience of leading change
Flexibility; some limited travel to Maidenhead and retail sites; the capacity to occasionally change working hours to support the 24/7 nature of Customer Solutions Hub
Personal Qualities / Professionalism, confidentiality and a willingness to provide high degree of support for management and colleagues alike
Demonstrates a sense of passion and pride about own work and inspires colleagues with shared goals whilst promoting an environment of achievement
Ability to work alone and at pace, whilst maintaining strong collaborative relationships with a wide variety of key stakeholders across the business
Proven experience of decisive influencing at all levels of the organization. Ability to provide clarity and insight to complex discussions and debates in order to achieve resolution and understanding.
Exceptional stakeholder management with an ability to identify and prioritise business goals with ability to provide input and recommendations.
Excellent organisation skills with great attention to detail. Ability to prioritize workload and manage multiple demands
Proactive and problem solving approach with the ability to make decision, use common sense and resolve issues quickly

Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Health and Safety Policy (SP001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate