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Dr Kelvin Lim – GP Partner
Dr Mark Dickson – GP Partner
Dr Subramaniam – GP Partner
Dr Thankam Dickson – GP Partner
Dr Hersad Vaghela – GP Partner
Dr Jane Ellis - GP
Mrs Alison Rounce – Non Clinical Managing Partner
The Surgery, Church Walk, Eastwood, Nottingham. NG16 3BH
Tel: 01773 712951
Fax: 01773 534160
Website: www.churchwalksurgery.nhs.uk
Opening times
The surgery reception is open at the following times:
Monday 7.00am – 7.30pm
Tuesday 7.00am – 6.30pm
Wednesday 8.00am – 6.30pm
Thursday 8.00am – 6.30pm
Friday 8.00am to 6.30pm
Consultation Times
Doctors are consulted by appointment. Surgeries are throughout
the day and during the usual opening hours.
Emergencies will be seen as soon as possible
by the ‘on call’ doctor
WHEN THE SURGERY IS CLOSED
A doctor is always available for emergencies. Ring the usual practice telephone number and your call will be directed to the out of hour’s emergency doctor service.
DOCTORS
Dr Kelvin Kuok Jin LIM (Male) GP Partner
MB BS (NOTTINGHAM) 1986 BMed Sci (Hons) 1984 MRCGP 1991
Dr Subramaniam SIVAN (Male) GP Partner
MB BS (INDIA) 1993 LRCP (Edin) LRCS (Edin) LRCP&S (Glas) 1994
Dr Mark Jonathan DICKSON (Male) GP Partner
MB ChB (LEEDS) 1992 MRCGP 1996 DRCOG 1995 DCCH 1995
Dr Thankam Reshmi DICKSON (Female) GP Partner
MB ChB (LEEDS) 1992 MRCGP 1999 DRCOG 1998 DFSRH
Dr Hersad Mohan VAGHELA (Male) GP Partner
MB BS (LONDON) 1997 MRCS MRCGP MRCSEd BSc DLO DRCOG DFSRH
Dr Jane Alison ELLIS (female) GP
MB ChB BS (SHEFFIELD) 1988
Welcome to Church Walk Surgery
Thank you for registering with our practice. The partners and staff of this long established practice are committed to providing the highest level of patient care. This booklet contains information about the facilities and services we provide & we hope you will find it useful & keep it handy for reference. We are a training practice and have GP registrars with us for 4 month to 12 month periods. The registrar is a qualified doctor and can prescribe and refer for hospital appointments. The registrar will have surgeries on most days.
We are a group practice and patients may see any of the doctors in the partnership. However, please be aware that you may have to wait a little longer to see the GP of your preference. We are an undergraduate training practice and regularly have student doctor’s sitting in with our GP’s for consultations.
HEALTHCARE TEAM
Miss Nisha DESAI (female) Clinical Pharmacist
MPharms
The Clinical Pharmacist holds clinics within the surgery to resolve day-to-day medicine issues and consult with and treat patients directly. This includes providing extra help to manage long-term conditions, advice for those on multiple medications and better access to health checks.
PRACTICE NURSING STAFF
Karen Hodgkiss Practice Nurse
Rachel Thorpe Practice Nurse
Sue Davey Practice Nurse
Gail Lee Practice Nurse
Emma Rowe Practice Nurse
Carolyn Wardle Nurse Clinical Support
Emma Whysall Phlebotomist
Hannah Boddice Phlebotomist / Receptionist
MANAGEMENT
Managing Partner Alison Rounce
Practice Manager Sarah Petter
Administration & IT Manager Maggie Murphy
Reception Manager Sarah Delicate
OUR PRACTICE AREA
SURGERY INFORMATION
ROUTINE APPOINTMENTS
For non-urgent appointments, please telephone or call into the surgery. Please let us know as soon as possible if you cannot keep an appointment so that we may offer it to another patient who may need seeing. You can also now book and cancel appointments on our website – www.churchwalksurgery.nhs.uk . Just follow the simple link.
EMERGENCIES
For Life-threatening emergencies such as severe crushing chest pain, collapse or unconsciousness or severe bleeding telephone 999 for an ambulance IMMEDIATELY
If you feel that you need to be seen urgently on the day by a Dr, please tell the receptionist the nature of your request to assess the urgency.
HOME VISITS
These should be reserved for patients who are genuinely too ill to attend surgery. Please telephone before 10.00am and be prepared to answer a few questions to help the doctor’s plan their calls and to give the doctors an idea of urgency. Please remember the doctor can see at least four patients in surgery in the time taken to do one visit.
ACCESS FOR THE DISABLED
The surgery has a ramp for wheelchair access. A lift is available for use by disabled patients for access to some clinical rooms. The patient toilet is adapted for use by disabled patients. A wheelchair is available for use in the surgery if required, please ask a member of staff.
NEW PATIENTS
It is the policy of this practice that you are given a health check by the practice nurse, shortly after you register to discuss any general health issues. Please make an appointment for this service when you request to register. The new patient registration forms can be printed off our website. www.churchwalksurgery.nhs.uk Complete and sign these and bring them into the surgery to register with the surgery. We will require sight of your ID, so please also bring photographic and address ID for the surgery to copy for your medical records.
To see if your home postcode comes under our catchment area, please ask at the surgery or check the website detailed below entering your postcode.
https://www.primarycare.nhs.uk/publicfn/catchment.aspx?oc=C84002&h=600&w=800&if=0
PATIENTS MOVING TO AN AREA OUTSIDE OF OUR CATCHMENT AREA
It is the practice policy that if patients that are already registered at the practice move from living within the practice area to outside the practice area they will be de-registered from our practice list on the grounds that the patient has moved out of our area.
The NHS PCSE will be able to provide you with a list of GP’s in your area to help you find a new GP. They can be contacted on 0333 0142884. Alternatively if you have access to the internet you can find GP information on the NHS Choices website http://www.nhs.uk/Service-Search/GP/LocationSearch/4
REPEAT PRESCRIPTIONS
These are produced by computer and we require 48 hours notice for your prescription to be processed, with the exception of weekends and bank holidays where extra time must be allowed. You will receive a ‘tear off’ slip with each prescription which lists the medicines you receive by repeat prescription. PLEASE CHECK THE ITEMS CAREFULLY TO ENSURE THEY ARE CORRECT. When you require repeat medication you should leave the request in the prescription box in the reception area. Please enclose a stamp addressed envelope if you wish it to be posted back to you. We also accept FAX requests for prescriptions. FAX No – 01773 534160. You can also order via our website. Web address – www.churchwalksurgery.nhs.uk. Unfortunately repeat prescriptions cannot be accepted over the telephone as it may lead to mistakes and can block emergency calls.
Prescription ordering timescales:
Ordered Monday BEFORE 2pm - Ready to collect Wednesday after 2pm
Ordered Tuesday BEFORE 2pm - Ready to collect Thursday after 2pm
Ordered Wednesday BEFORE 2pm - Ready to collect Friday after 2pm
Ordered Thursday BEFORE 2pm - Ready to collect Monday after 2pm
Ordered Friday BEFORE 2pm - Ready to collect Tuesday after 2pm
Ordered Saturday BEFORE 2pm - Ready to collect Wednesday after 2pm
Ordered Sunday BEFORE 2pm - Ready to collect Wednesday after 2pm
PLEASE NOTE THE ABOVE TIMESCALES ARE FOR COLLECTION FROM THE SURGERY AND NOT YOUR NOMINATED PHARMACY IF YOU HAVE ONE.
ONLINE SERVICES
We offer the following online Services:
· Repeat prescription ordering
· Booking of appointments
· Cancellation of appointments
· Viewing of your summary Care Record
· Viewing of your detailed coded medical record
· Viewing test results
Please contact the surgery and ask to register for this service.
COMMENTS, PROBLEMS AND SUGGESTIONS
Sarah Petter is our Practice Manager and she may be able to help you with any administrative or non-medical aspects of your health & treatment. She is also available to discuss any comments, suggestions or complaints. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems what may occur. Please do not hesitate to contact the practice manager for further details.
RECEPTION STAFF
The receptionists are here to help you. Please try to be considerate and patient because at certain times they are extremely busy but will always do their best to assist. Try not to feel offended if they ask you a few questions to help assess the urgency. They will be able to help you with many routine enquiries and may ask you to see the practice nurse for other advice.
MEDICAL SECRETARIES
We have a team of Medical Secretaries who provide a full and comprehensive secretarial service. They deal with all referrals sent from the practice on to secondary care, liaising with hospitals and consultants on behalf of GP’s and patients when necessary. They are also the point of contact within the surgery for any issues relating to the “Choose & Book” referral system.
CLINICS
All our clinics are by appointment only
PRACTICE NURSE
We have a team of practice nurses available during surgery hours for:
· Dressings & wound care
· Stitch removal
· Vaccinations and immunisations
· Ear syringing
· Travel advice and holiday vaccinations (we are a registered yellow fever centre)
· Diabetic reviews
· Asthma reviews
· Blood pressure monitoring
· Chronic disease management and reviews
· Taking blood tests
NURSE CLINICAL SUPPORT
· Phlebotomy clinic is held every morning to take bloods.
· Health promotion matters such as blood pressure & diet
· ECG’s
· Ear Syringing
· Health checks, including well person and over 75 health checks
· Spirometry
DIABETIC PATIENTS
We have a special service for diabetics, held regularly by our Practice Nurses.
FAMILY PLANNING & CONTRACEPTIVE ADVICE
For all family planning and all contraceptive advice, please book an appointment with the practice nurse.
Coils and contraceptive implants clinics are held at the surgery by Dr Reshmi Dickson and Dr Emma Sawyer. To book for a clinic appointment for this procedure you must 1st make an appointment with either of these Dr’s in normal surgery to discuss this and see if this will be suitable for you.
HRT (Hormone Replacement Therapy)
Our Practice Nurses monitor the progress of women who are already on HRT can give information to women who may be considering this type of treatment.
CERVICAL SMEARS
The practice nurses will do cervical smears. You will receive a reminder letter from the NHS screening department when this is due. Please make an appointment in the Practice Nurse Clinic when you received your reminder letter.
BLOOD PRESSURE MONITORING
Our Health Care Assistants and Practice Nurses are available for blood pressure measurement and monitoring. Please book an appointment with the Health Care Assistant.
MIDWIFE & ANTENATAL CLINIC
For the care of expectant mothers. The community midwives have clinics both at the surgery and at the Surestart centre, Hilltop, Eastwood.
If you need to contact a midwife please ring Kimberley Clinic, Newdigate Road, Kimberley Tel: 0115 9163301
Postnatal examinations are undertaken by the doctor at the surgery. An appointment will be sent for this.
MINOR SURGERY
Minor surgical procedures, such as removing skin cysts and moles and joint injections are carried out by the doctors by prior agreement with the doctor.
CHILD HEALTH CLINIC / HEALTHY FAMILY TEAM 0 – 19 year olds
Screening for health problems and growth and development for children age 0 - 19 years of age will be undertaken by Specialist Public Health Practitioner (formerly health visitors and school nurses) To book an appointment phone: 0115 8835500
HOLIDAY VACCINATIONS FOR FOREIGN TRAVEL
Complete the Travel Questionnaire and leave with the surgery for the nurse to review what you require and when. Save time and print the form from our website and bring into surgery
CHILD IMMUNISATION
These will be carried out by the practice nurses within the Nurses normal surgery by appointment.
COMMUNITY & DISTRICT NURSES
The community Nursing Team are based at Ilkeston Health Centre, Ilkeston, Derbyshire.
Telephone the main District Nurse hub number: 0300 0830100
PHYSIOTHERAPY
Appointments are made via referral by your GP.
ACUPUNCTURE
Dr Lim does an acupuncture clinic. An appointment with him in normal surgery to discuss if it is appropriate for you is required prior to booking in.
Violence and abuse
Church Walk Surgery is a NHS Zero Tolerance Zone. Zero Tolerance is a nationwide campaign to stop violence against staff working in the NHS. Violence against the doctors, staff or other persons present on the practice premises will not be tolerated. Violence against staff working in the NHS is a crime and Individuals behaving violently will be reported to the police.
Patient information
All information at the Church Walk Surgery General Practice is held, retained and destroyed in accordance with NHS guidelines and under the data protection act 1998. If you require any further information of who has access your patient information please contact the practice manager.
From time to time patient records may be reviewed by a healthcare professional who is not an individuals own GP for the purposes of clinical audit. This would only be for the purpose of quality assurance and each healthcare professional is bound by a code of conduct with respect to confidentiality. If you do not wish your records to be reviewed for such purposes you should inform a member of staff. The surgery will then record that you, the patient has not given your consent and ensure that your records do not form part of any external review.
When the surgery is closed
If you or your family need urgent medical care when the surgery is closed, please phone the usual daytime surgery number and you will be given instructions of what you should do depending on the nature of the call or emergency. You may be asked to put down the phone and dial 111. When you call 111 your needs will be assessed and you will either be given advice or arrangements will be made for you to be seen by a healthcare professional.
You can also call the NHS 111 number immediately rather than dialing the surgery number in the 1st instance. NHS 111 is has been introduced to make it easier for you to access local NHS healthcare services. You cancall 111when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.