Mickleover Patient Participation Group Meeting
Dr Doris & Partners
Meeting of Mickleover PPG 26th October 2011
Present: / Apologies:Mary Innes (Assistant Practice Manager) / Sue Askew
Rachel Williams(Practice Nurse ) / William Peryer
Jools Taylor / Tony Lamb
Miriam O’Sullivan / Julia Vincent
Keith Pratt / Doug Lumley
Charlotte O’Toole
Mary Corrigan
Patricia Rogers
Meeting Started at 7pm.
Julian Taylor: Chairman
Miriam O’Sullivan: Secretary
Introduction
The Chairman informed the group that Des Keeling has decided to leave and welcomed Mary Corrigan to the group.
Appointment of Vice Chairman
The Chairman suggested that a member of the group should volunteer to hold the post of Vice Chairman so that meetings could be held in the future without the attendance of the Chairman. Mary Innes accepted the position.
Proposed visit to Meadowfields PPG
Unfortunately the planned visit by members of the PPG could not take place in the last month due to availability. A member of the group suggested that a member of Meadowfields PPG could attend one of Mickleover PPG meetings to answer our questions – but the Chairman and the rest of the group think it would be valuable to visit their practice and learn from their methods and practices.
Access to Practice information
Mickleover PPG have contacted Mickleover library regarding tuition touse the library computers to access online practice website – the staff would be willing to do this if asked but they would have to charge for the service. The previous suggestion that a larger practice information pack could be printed and left at places around the village would not be practicable due to printing costs.
Practice Nurse Telephone Triage
Mike Bramley is managing the triage system whereby he calls back patients during the day and either gives advice, or asks them to attend that day to see either a practice nurse or Doctor. Mike is comfortable with the system and how it is working. On the 29 September he took 29 calls from patients 3 callers were asked to attend the practice to see a Doctor and the other 26 callers were dealt with by a practice nurse either by appointment or advice over the telephone.
A miniature copy of the previously viewed what Nurses can help with poster is now being attached to the back of all repeat prescriptions to reinforce the role of the Nurse Practitioner.
Patient Questionnaire
Mary informed the group that out of 300 questionnaires distributed 120 have so far been completed and returned. A deadline of mid November has been set so that the information can be collated and used to help form a further questionnaire to be distributed to registered patients of the practice to find out their views of how the practice is meeting their needs.
Accessto PPG information
A dedicated notice board is now in place at the entrance of the surgery for the PPG to display minutes of meetings and other information the PPG wishes to present at the surgery. A Mickleover PPG page is on the practice website for use as well. Any items that we wish to share will have to be forwarded to the practice first for vetting before it can be displayed.
Mickleover Medical Centre website update
The practice website has been updated with direct links into current health campaigns and the NHS organ donation scheme. As from the 1st December some appointments will be made available on the website for patients to book themselves rather than having to ring in via the switchboard. There is now a practice facebook page ready to be launched and the practice is considering opening a twitter account.A question was asked by a member of the group as to the feasibility of having a TV or PC screen in the waiting area of the surgery giving onscreen information as on the practice website to keep patients up to date as to what was on the practice website, which would be especially useful to those patients without internet access. Mary agreed to look into the idea report back to the group.
The next meeting of the PPG will be at 7pm on Wednesday 23rd November 2011 at the Mickleover Medical Centre.
Any items for Agenda are requested to be passed to Julian Taylor at least 10 days prior to meeting date.
Minutes 26/10/2011Page 1 of 2