MUST KNOW ANNOUNCEMENT
SUBJECT: Downtime Procedures/Disaster Recovery
TO: Train the trainer attendees (managers and supervisors)
DATE: August 3, 2007
Content Expert: IT
WHO – who needs to read this / All public service staffWHAT - what is this about? / What to do when systems are unavailable
WHERE – where can I obtain this information? / In each location there will be a Downtime Emergency Box that will have a phone and downtime procedure information included.
WHEN – when is it available? / The boxes will be in place in early August and detailed training will be included as part of the DSP training plan. Downtime/DR drills will occur this year.
WHY – why is this service available? / The intent of the emergency box is to provide an easy way for all staff to know what to do in the event of a service outage or technical problem.
HOW – how can I use the service? / 1) Know where the box is
2) Pull the information out of the box
3) Return all materials to the box when complete
Top 3 Things You Must Know Regarding This Subject
1) Where do I go to know what to do in the event of a system outage? / Go to the Downtime Emergency Box at your location.
2) Be familiar with the basics of what this box contains. / Ideally, staff will know that the downtime procedures, emergency phones and more are contained in the emergency boxes.
3) Keep all items in the box.
Subject Checklist
I’ve been informed of the serviceI’ve seen how the service works
I’ve tried the service
I have related documentation (Tips for Using SharePoint Portal Server Handout)
I know where to find additional materials
-view the training videos available on the Training and How To tab on Fred
I know what to do when support is needed
-for account t support contact the IT department
-for questions using the SharePoint service refer to the IT department page or view the training clips accessible on the training page under videos
I have had an opportunity to practice using this service