February 2013
Reference:TM457
Dear Applicant
WelfareReformOfficers (1 X North and 1 X South): 1 Year Fixed Term Contract
Thank you for your interest in this role. Enclosed is the information you will need to assist you in completing your application. To apply for this role you must complete the application form provided in this pack and return this by the closing date. It would also be helpful if you could indicate if there are any dates during the recruitment timetable that you will be unavailable. Please note that CV’s will not be accepted in any circumstances. We should also be grateful if you would complete the equal opportunities monitoring form. It is not mandatory to complete this, and the information is requested purely for equal opportunities monitoring purposes, in line with our commitment to equality and diversity.
Applications should be emailed to or posted to the HR Team, Kensington & Chelsea TMO, The Hub, 292a Kensal Road London W10 5BE. We would suggest that you email your applications to us wherever possible, to avoid delays.
Applications must be received by
The full recruitment timetable for the role is:
Closing date:Tuesday 12th March 2013
Short listing: Week ending Friday15th March 2013
Candidates will be notified: Week commencing Monday 18th March 2013
Interviews & Testing:Week commencing Monday 2nd April 2013
If you have any queries, please contact the HR team on 020 8964 6052 or via
We look forward to hearing from you.
Yours sincerely
Whitney Johnson-Yeboah
HR Assistant
Contents
Page
About Kensington & Chelsea TMO3
Job description and person specification4
Structure chart 9
Terms and Conditions10
Press advertisement11
Further information about the KCTMO can be found at
About Kensington & Chelsea TMO
The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders voted to take over the management and improvement of their own homes. We were the first borough-wide tenant management organisation in the UK and the only tenant led ALMO - a not for profit company providing landlord services to almost 10,000 homes in Kensington and Chelsea.
We employ about 200 staff in offices situated around the Borough and were awarded ‘three stars – excellent prospects’ by the Audit Commission in 2006.
Over the last few years the TMO has undergone change in relation to its Constitution and Board, and more recently, in relation to the Executive Team. A new Chief Executive, Robert Black, joined the TMO in May 2009. Robert is committed to developing and continuously improving the TMO, in partnership with the TMO Board, residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range of external stakeholders to ensure that the TMO makes a real difference by providing excellent services and value for money.
This is an exciting time to join the TMO and to help shape the organisation in its aim to become the best social housing landlord in London.
Further information on the TMO can be found at
Job Description
Job Title /WelfareReformOfficers ( 1 X North and 1 X South): 1 Year Fixed Term Contract
Reports to /Head of Neighbourhood Management (North/South)
Job Purpose / Investigateandimplementinitiativestominimisetheimpactsofwelfarereformand introductionofUniversalCredit.Identify,contactandadvisetenantsatriskoftheaccuratefactualchangestotheir householdincomeandsupportthemtounderstandtheiroptions.
Workwithexternalpartnersandagenciestodevelopoptionsforresidentstomitigate theimpactofwelfarereforms,ensuringtheyareabletomakeappropriatedecisions basedontheirindividualcircumstances.
Dimensions / Salary: £27,945 - £31,935 (SO1/SO2)
Main Location: South Position based in Blantyre Office; North Position at 292a Kensal Road.
Accountabilities /
1.Keepuptodatewithchangesinlegislationandregulationthataffectthe paymentofwelfarebenefits.
2.Engageexistingandnewresidentsprovidinginformationonwelfarereform changesandensuringaproactiveapproachtoensureresidentswhoare affectedbythechangesarefullyinformed.
3.Developandimplementcampaignstopublicisewelfarebenefitsreformsand widerfinancialinclusionthemes,including,bankaccounts,creditunions,direct debitsetc.
4.Proactivelyidentify,contact,visitandworkwithresidentsatriskofreduced incomeasaresultofchangestothewelfarebenefitsystem.
5.Createpersonalbudget/paymentplansforaffectedresidentstocoverany benefitshortfall.Developindividualoptionsplanforresidentswhichinforms themofanypotentialchangestotheirwelfarebenefitsandoptionsavailableto them. Allcaseswillrequireafinancialassessment.
6.Developanddeliverwelfarebenefitreformandmoneymanagement/budgeting trainingcoursesto staffandresidentstoensuretheyunderstandtheimpactof welfarereform.
7.Forgemeaningfulrelationshipswithexternalagenciesandreferresidentsto theseagenciesforadditionalsupport.
8.Developandimplementsignpostingpackforstaffandresidents. Signposting packtoincludedetailsofwelfarebenefitchanges,externalsupportagenciesandre-housing/downsizingoptions.
9.Workwiththe RBKC Allocationsto help assessnewtenants’ability toaffordthehousingcoststoensurethatallnewtenanciesarefinancially sustainable. Workwithincomingtenantstoensurewelfarebenefitandother potentialincomesourcesaremaximised.
10.Toprovidepracticalassistancebyhelpingresidentswherenecessaryto completewelfarebenefitapplications,dealwithcorrespondenceandapplyfor backdatedwelfarebenefits and Discretionary Housing Payments.
11.Followupandrecordalloutcomesfromwelfarereformqueriesandmaintain accuratedatabaserecordsofallactivity.Tocompileandproducemonthly performanceindicators.
12.Workcloselywithcolleaguestoachieveteamtargetsonrentarrears,sustaining tenanciesandmaximisingtheorganisationsincomestream.
13.ComplywithallrelevantTMO policies,guidesandprocedures.
14.Act as a resource for advice on employment and training help with support from the Housing and Worklessness project.
15.Provideexemplarystandardsofcustomerservice,workingwithresidentsand communitiestodeliverrealsolutionsandimprovequalityoflife.
16.Haveaflexibleapproachtoworkinghours,includingeveningsandoccasional weekendwork.
17.Carryoutanyotherdutiesasassignedanddeemedcommensuratewiththe gradeandoverallresponsibilityofthepost.
Person Specification
Job Title: WelfareReformOfficer (North and South)Department: Neighbourhood Management Team
Criteria / Essential / Desirable / Identified by
Qualifications / NumerateandliteratetoGCSE standardor equivalent. /
Obtained or working towardsa recognised qualification.
Experienceofworkinginan Organisationwherequality Systemshavebeen introduced.
Experience in delivering training courses to staff.
/ Application/ InterviewApplication/ Interview
Application/ Interview
Experience and Knowledge / In-depthappliedknowledgeand understandingofwelfare benefitsandthestatutory frameworkinwhichthey operate.
AbletouseITtomanage casework.
Understandingofcustomercare andqualityissues
Experienceofhelping customerswithrentarrears /
Experienceofsupporting andsupervisingstaff
/ Application/Interview/Test
Application/ Interview
Application/ Interview
Application/ Interview/
Test
Other /
Ability to keep a accurate records and draft memo/letters and reports to a good standard.
Able to form and maintain good working relationships at all levels internally & externally.
Ability to manage, organise and prioritise your own workload and that of the staff that you manage to ensure deadlines and targets are met.
Ability to work with minimum supervision, show initiative and make decisions.
Excellent customer care skills
Staff Behaviours:KCTMO has a set of staff behaviours which describe how we should be conducting ourselves whilst achieving our goals. / Application/ Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Application/Interview
Staff Behaviours
- Plans and organises work: plans effectively to exceed targets and is self-organised
- Listens to others: seeks to listen first and question to gain clarity before acting
- Shows integrity: does the right thing for the right reason. Shows political awareness
- Learns from mistakes: seeks to learn from actions, using feedback to improve and shares learning with others
- Drive for results and commitments: to make service improvements and achieve positive service outcomes for customers
- Problem solves: drives for outcomes, proactive to resolve issues and avoids escalation
- Shows customer focus: provide excellence in service, seeks to meet the needs of customers, engage residents and involve them.
- Shows team working focus: commitment to working with others across teams to achieve results together.
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Terms and Conditions
Salary
You will be paid monthly - on the 15th of the month - and your pay is to be credited to your bank or building society.
Hours
A 36-hour week is worked, but you will be expected to work the hours necessary to discharge the duties of the position.
Annual leave
Your annual leave is dependent upon your conditions of service and length of continuous service. The annual leave for this position is 28 days per annum and 31 days after 5 years service.
Probation
All employees have a standard probationary period of six months.
Pension Scheme
The TMO is an admitted member of the Local Government Pension Scheme, which is a final salary pension scheme. The scheme provides for an employee contribution of either 5.9% on annual salaries from £15,801 to £20,400 ,6.5% or annual salaries from £20,401 to £34,000.An additional contribution is payable by the employer.
Other benefits
Access to a health scheme, modern working environment and a range of learning and development activities.
Advertisement.
WelfareReformOfficer ( 1 X North and 1 X South): 1 Year Fixed Term Contract.
Salary range: Salary: £27,945 - £31,935 (SO1/SO2).
Kensington and Chelsea TMO is the first borough-wide housing organisation to give residents the power to decide how best to manage and maintain their homes. With 10,000 properties, we are looking for people who share our vision for the future.
We are looking for an enthusiastic individual to join our team, who will be responsible for working across Kensington and Chelsea TMO, as well as with external organisations to develop targets and programmes to deal with the impact of Welfare Benefits changes. Working as part of the Neighbourhood Management team, you will contribute to the achievement of top quartile performance and customer satisfaction scores by providing a first class financial inclusion service that maximises household income, promotes good practice and assists in achieving superior rates of income collection.
We are looking for somebody who has good experience of working within housing or a related profession. The role requires somebody who has a good understanding of housing legislation, best practice and current issues. We are seeking an individual who has excellent knowledge of welfare benefits and other sources of support. The ability to communicate effectively with colleagues, Tenants and partner organisations will be essential to the role.
In return we offer excellent training opportunities, and final salary pension scheme.
For an information pack please either log on to our website and click on jobs or telephone 020 7605 6333 (24 hour answer phone) quoting Ref: TM457
Applications must be received by
Closing date: Tuesday 12th March 2013.
Short listing: Week ending Friday15th March 2013.
Candidates will be notified: Week commencing Monday 18th March 2013.
Interviews & Testing:Week commencing Monday 25th March 2013.
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