Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
This Unit is about cleaning toilets, washrooms, bathrooms and surrounding areas. It also covers restocking supplies such as toilet paper, soap, towels etc, and disposing of waste.When you have completed this Unit, you will have proved you can:
¨ 1HK3/10.1 Clean toilets and washrooms
¨ 1HK3/10.2 Clean bathrooms
¨ 1HK3/10.3 Restock customer supplies and accessories
What some of the words in this Unit mean:
Protective clothing For example, gloves and overalls
Hazardous waste For example, sharp objects or chemicals
Non-hazardous waste For example, paper
Assessor feedback on completion of Unit
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
I confirm that the evidence detailed in this Unit is my own work and meets the requirements of the National Occupational standards.
Candidate Signature Date
I confirm that the candidate has achieved all the requirements of this Unit.
Assessor Signature Date
Countersigning Assessor Signature (if applicable) Date
I confirm that the candidate’s sampled work meets the standards specified for this Unit and may be presented for external verification.
Internal Verifier Signature Date
Countersigning Internal Verifier (if applicable) Date
External Verifier Initial and Date (if sampled)
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
The assessor must assess statements P1– P8 by direct observation.
Element 1 — Clean toilets and washrooms
P1 Prepare the work area for cleaning.
P2 Clean basins and taps so that they are free of dirt and removable marks.
P3 Clean the inside of the toilet so that it is free of dirt and removable marks.
P4 Check that toilets are free flushing and draining.
P5 Clean the outside of the toilet so that it is free from dirt and removable marks.
P6 Clean the surrounding floors, walls and mirrors.
P7 Use cleaning equipment and materials in line with manufacturers’ instructions.
P8 Clean cleaning equipment and materials and store them correctly after use.
The assessor must assess statements P9–P15 by direct observation.
Element 2 — Clean bathrooms
P9 Prepare the work area for cleaning.
P10 Clean bathroom appliances, surfaces, fixtures and fittings, so that they are dry and free from dirt and removable marks.
P11 Clean the surrounding floors, walls, mirrors and other surfaces.
P12 Make sure that plug holes and overflows are free from blockages.
P13 Use cleaning equipment and chemicals in line with the manufacturer’s instructions.
P14 Follow your organisation’s procedures for dealing with customers’ personal property.
P15 Clean cleaning equipment and store it correctly after use. / The assessor must assess statements P16–P18, P20 and P21 by direct observation.
Element 3 — Restock customer supplies and accessories
P16 Check and re-stock customer supplies and accessories.
P17 Arrange customer supplies and accessories as instructed.
P18 Make sure that customer supplies and accessories are clean and free from damage.
P19 Report any stock shortages to the appropriate member of staff.
P20 Make sure waste bins are empty, clean and ready for use.
P21 Identify waste and get it ready for dispatch.
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
Element 1 — Clean toilets and washrooms (C1 to C4)
There must be performance evidence, gathered through observing the candidate’s work for:
C1 Preparation of work area (at least two from)
(a) use of protective clothing
(b) put up hazard warning signs
(c) protect surrounding areas
(d) ensure the room is properly ventilated
C2 Surfaces (at least one from)
(a) plastic
(b) ceramic
(c) stainless steel
(d) floor coverings
C3 Toilets (at least one from)
(a) WCs
(b) urinals
C4 Cleaning equipment and materials (at least three from)
(a) toilet brush and holder
(b) cloths
(c) cleaning chemicals
(d) abrasive pads
(e) mops and buckets / Element 2 — Clean bathrooms
C5 Preparation of work area (at least two from)
(a) use of protective clothing
(b) put up hazard warning signs
(c) protect surrounding areas
C6 Bathroom appliances (at least two from)
(a) basins
(b) bathtubs
(c) spa baths
(d) showers/shower heads
C7 Surfaces (at least two from)
(a) plastic
(b) ceramic
(c) stainless steel
(d) wood
(e) glass
C8 Cleaning equipment and chemicals (at least two from)
(a) cloths
(b) cleaning chemicals
(c) abrasive pads
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
What you must cover (cont)Element 3 — Restock customer supplies and accessories
C9 Customer supplies and accessories (at least one from)
(a) disposable
(b) re-usable
C10 Waste (at least one from)
(a) hazardous
(b) non-hazardous
C11 Dispatch methods (at least two from)
(a) external collection
(b) incineration/compression
(c) recycling
Evidence for the remaining points under ‘what you must cover’ may be assessed through questioning, witness testimony or simulation.
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
P1 / P2 / P3 / P4 / P5 / P6 / P7 / P8 / P9 / P10 / P11 / P12 / P13 / P14 / P15 / P16 / P17 / P18 / P19 / P20 / P21
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
At least two observations from / At least one observations from / At least one observation from / At least three observations from / At least two observations from / At least two observations from / At least two observations from / At least two observations from / At least one observation from / At least one observation from / At least two observations from
C1 a / C1 b / C1 c / C1 d / C2 a / C2 b / C2 c / C2 d / C3 a / C3 b / C4 a / C4 b / C4 c / C4 d / C4 e / C5 a / C5 b / C5 c / C5 d / C6 a / C6 b / C6 c / C6 d / C7 a / C7 b / C7 c / C7 d / C7 e / C8 a / C8 b / C8 c / C9 a / C9 b / C10 a / C10 b / C11 a / C11 b / C11 c
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
Knowledge Statements marked by ß cannot be inferred / Completed date or appendix
For the whole Unit
K1* Your organisation’s standards for toilets and bathrooms.
K2* Why you should wear protective clothing when cleaning.
K3* Why you should not use toilet and bathroom cleaning equipment in other areas.
K4* Why you should not mix different cleaning materials and understand the health and safety implications if this happens.
K5* Why you should follow manufacturers’ instructions when using cleaning equipment and materials.
K6* The types of problems you might come across when cleaning toilets and bathrooms and how to deal with these.
K7* What to do if a customer comes in when you are cleaning a toilet or bathroom.
For Element 1HK3/10.1
K8 How to prepare toilet and washroom areas for cleaning and why.
K9* Why you should get rid of all traces of cleaning materials from toilet appliances.
K10* Which cleaning processes you should use for different types of surfaces, toilet appliances, basins and level of soilage.
K11* How effective cleaning helps with infection control.
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
Knowledge Statements marked by ß cannot be inferred / Completed date or appendix
For Element 1HK3/10.2
K12 How to prepare bathroom areas for cleaning and why.
K13* Which cleaning processes you should use for different types of surfaces, toilet appliances and level of soilage.
For Element 1HK3/10.3
K14* Your organisation’s standards for re stocking customer supplies and accessories.
K15* Why you should handle and get rid of waste correctly.
K16* Why it is important to correctly identify waste.
K17* Types of hazardous waste you might come across, and how to deal with these.
K18* Why you should maintain a constant stock level of supplies and accessories.
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets
Supplementary evidence
Evidence/Question / Answer / Date1
2
3
Evidence must come from candidate’s work in the associated work area. There must be sufficient evidence for the assessor to judge that the candidate can achieve the required standard on a consistent basis.
Unit 1HK3/10 (F98N 04) Help to Service Bathrooms and Toilets 1
© SQA 2010