Christina Miller

BusinessDevelopmentManager

Seven Outsource
Phone:315-308-7852

Fax:315-702-0205​

Could you please help me with the following questions:

1. Whether companies from Outside Switzerland can apply for this?

(like,from India or Canada) Yes

2. Whether we need to come over there for meetings? Yes

3. Can we perform the tasks (related to RFP) outside Switzerland?

(like, from India or Canada) No

4. Can we submit the proposals via email? No

Amanda CormierJR. DIGITAL COPYWRITER
simplycast.com
CA+1.902.835.8974ext. 1400
NA+1.866.323.6572ext. 1400
UK+44.20.7558.8954ext. 1400
AUS+61.2.8011.3385ext. 1400

Here are SimplyCast questions regarding RFP#UCA-18-075:

1. Approximately how many contacts do you anticipate sending messages to using our system? Contacts between 1,500 and 3,000

2. Is the vendor required to have their own instance of Ellucian Banner or will they be given access to UCA's instance? The vendor should detail how they will interface with UCA’s Banner system. UCA expects, at a minimum, the necessary data elements required to create a person, admission and student records in Banner

Christian Scott
  1. Which system are you currently using as your CRM?
    None but doestic admissions uses ellucain Recruit
  2. How many users / concurrent user licenses are required?8
  3. Are you open to cloud / SaaS CRM providers or are you requiring to have the CRM deployed on-site? Yes, but the vendor should include details about where it will be hosted and the security of the host environment.

Salesforce, Seth Osburn

1. Has University of Central Arkansas (UCA) already had vendors on campus for demos?
Virtual demonstrations were presented by Terra Dotta and Ellucian

2. What current CRM is handling this type of functionality for University of Central Arkansas at this time?
The International Engagement Office has no CRM but Admissions (domestic) uses Ellucian Recruit.

  1. What are some of the most critical issues with the current processes?
    No comprehensive recruitment system in order to track leads or to schedule email communications; recruitment efforts have increased over last year and will continue in future

Very manual international admission process with heavy data-entry and concern for errors.

SEVIS integration needed for compliance issues including batch processing of student registration.

4. What will be the number of Users for the CRM and possible related roles: Full Use, App Review, Work Study?
Full Use, App Review, Work Study?

Full Use – 6

App Review – specific departments?

Work study – 2

5. How many total applications are received by UCA for International Students?
Approximately 1100 annually

6. What is the current number of International students enrolled at UCA?

Fall 2017 - 582

Spring 2018 - 554

7. Approximately how many unique email addresses (contacts) does University of Central Arkansas (UCA) include in email marketing campaigns? What is the approximate total of email volume in any given year? 2,000 unique email addresses for prospective students

10,000 emails (average 5 emails to each prospective student)

8. Does University of Central Arkansas (UCA)) currently use an ETL (Extract, Transfer, and Load) solution for integrating PeopleSoft with any other systems on campus? No

9. What is the approximate number/estimated number of text messages that will be sent to prospects, apps, admits, etc.? 5,000

10. 2.01 SUPPORT THE STUDENT AND SCHOLAR EXPERIENCE · Include advising/notification features (Curricular and Optional Practical Training, end of program) and provide alerts for students who fall below full time enrollment and thus risk falling out of status – This data (grades, hours per semester, etc. will be made available in the CRM via Banner Integration and/or the UCA LMS, correct? If so, what is the LMS currently in use at the University of Central Arkansas (UCA)?Blackboard

· Provide key information through online orientation modules before and after arrival such as assessment modules to test understanding of U.S. academic culture, immigration requirements – Is the desire to provide Orientation Modules through the CRM or connection to LMS via an online Portal?Yes, orientation modules through the CRM could be a useful tool for certain types of students.

· Maintain digital copies of important documents for access by students, scholars, and staff – This requirement infers ‘read-only’ access or access to download previously uploaded information? Yes

CATHY SWOPE|BUSINESSDEVELOPMENT|

TERRA DOTTA, LLC|P.O. BOX 2308, CHAPEL HILL, NC 27515|(C)612.723.7910(O)612.722.4930

The RFP does not list the number of yearly international student applications or the number of international enrolled students. For 2017 it looks like you had 582 international students. Can you confirm this number and tell me the number of applicants so we can provide the most accurate pricing?

Fall 2017 enrollment was 582

Spring 2018 enrollment is 554

We are looking at around 1,100 international applicants a year.