Thomas James Kleinschnitz
2392 H Road Grand Junction Colorado 81505
970.201.3508
Profile
Mesa County Outdoor Recreation Tour operator since 1985.
Self Motivated, energetic professional with excellent management and customer service skills in the Colorado and Utah Tourism business. Operation responsibilities include Food Service Management, Transportation Management, Budget Control and Planning, Human Resource Management, Health and Safety Administration including annual Loss Control Planning, Responding to Contract and contract negotiation in both the private and public sectors, Promotion, Advertizing and Public Relations. A strong work ethic and energy for significant and challenging decision making
Professional Achievements
§ Chairman of Colorado River Outfitters Association / present
§ Club 20 – Tourism Committee Chairman / present
§ Colorado River Outfitters Association Board- present
§ Utah Guides & Outfitters Association Board- present
§ President of the Utah Guides & Outfitters Association
§ America Outdoors Board of Directors
§ Colorado Tourism Office / Board of Directors – Chairman of Ad, Marketing & PR Committee
§ Grand Junction Visitor & Convention Bureau / Board
§ Colorado Tourism Board / Advisory Council
§ President of Colorado West Tourism Council
§ Volunteer – Grand Junction Riverfront Commission
§ Volunteer Ranger – Bureau of Land Management / Westwater
§ Volunteer Representative – BLM Black Ridge “Ad-Hoc Committee”
§ Colorado State Recreation Resource Advisory Committee - Member
Skills
§ Schedule coordination
§ Purchasing and contract negotiation
§ Marketing and sales
§ Web and brochure design
§ Training
§ Multi-agency accountability
§ Public relations
Work History
Adventure Bound Inc., River Expeditions
1985-Present Owner/President/General Manager
1980-1985 General Manager
1975-1980 River Guide
1974-1975 Crew Driver
1971-1974 Warehouseman
Education
1975-1976 University of Colorado – Business Major – Boulder, Colorado
1970-1975 Iver C. Ranum High School – Denver, Colorado
1980-Present Extensive Continuing Education – Listed at the end of this document
Guide Assets
§ National Park Service Interpretive contracts in Dinosaur National Monument and Canyonlands National Park
§ Special use Permits from the BLM in Ruby and Desolation Canyons
References
Greg Trainor Department Manager / City of Grand Junction
970-244-1564
David Costlow Executive Director / Colorado River Outfitters Association
970-218-9239
David Brown Executive Director / America Outdoors Association
865-776-4981
Additional references available upon request
Continuing Education
Participation in continuing education has been a standard throughout my career. Find a partial list of courses and presentations I have taken in over the few years listed here, this reflects recent participation and does not reflect all 26 years in the Tourism business.
1998
How to hire the Right Person
Turning Around Poor Performance I & II
Employee Performance Appraisals
Advanced Internet Marketing Techniques
Working with International Tour Operators
Merchandising to Increase Retail Sales
Establishing Appropriate Office and Company Policies
Liability Waivers- The latest Wrinkles
Issues to Consider When Buying Insurance
Fee Demonstration Project / USFS
Concession Reform and Special Use
How to Write an Operations Plan
1999
Managing Generation “X” Employees - O’Niel
Lawsuits Against Outfitters – What we Can Learn From Them – Hansen-Stamp / Van Gorder
Building Leadership Skills – Jwekes
Resolving Conflicts in Recreation and Wilderness Management Hansen-Stamp, Pankonin
Liability Issues in Equipment Rental
Government Affairs Agenda – Brown
2000
NPS Concessions Regulations Update - Horn, Pankonin
Government Affairs – Horn
Employment Issues in the Workplace – Montley
Managers Tool Kit – Chambers
50 Ways to Increase Your Business with Families – Peacock
Issues to Consider When Buying Insurance - Van Gorder
Designing Successful Brochures – Peacock
Hiring Top Notch Employees – Chambers
2001
Writing NPS Concessions Contract Response
How to Retain Customers for Life – Synk
Critical Incident Protocols – Kerrigan
Fitting an Interpretive Program to Your Market
Emerging Risk Management Issues – Van Gorder
2002
New Strategies for Changing Markets America Outdoors Association
Employee Screening and Safety plans – Authur/ Hill
Outfitter Guide to Screening Guests - Van Goder
Implementing a Comprehensive Risk Management Plan –Wade
“I Will Take It”, the Science of the Sale – Allen
2003
New Strategies for Changing Markets
Leading Change and Driving Growth in Challenging Times – Mark Sanborn
Super Selling, Spectacular Service and Serious Success – Mark Sanborn
Customize a Risk Management Plan for Your Business – Rob Chatfiels
Marketing on the WWW – Annie Ellicott
New Risk Management Issues – Chase Von Gorder
25 ways to Improve Your Website – Marla Johnson
Advanced Internet Marketing and Website Review
2004
DOT Regulations / New formats
Cost Containment Program / Pinnacol Assurance- Workman’s Compensation
Business Stabilization through Marketing and Diversification
Assumption of Risk Agreement – Rietz Law Firm
2005
Advanced Training for Active Travel Company Owners and Managers
Grow Your Business, Grow Your Brand – Jack Simms
Food and Beverage Management – Michal Terry
Advanced Search Engine Strategies
Destination Marketing Strategies Bob Warren & Floyd Thompson
Risk Management – Primary Causes of Loss for Outfitters / Tracey Knutson
Power of Packaging – Joe Veneto
2006
America Outdoors Association International Marketing & Management Conference
Meeting the Challenge of Multi-Generational Marketing
Developing and Managing Paid Search for ROI - Osmeloski / Weiman
Revenue and Expense Ratios- Industry Data Report – Rosenquist / Thorner
New Approach to Crisis Management –Yvars
Magic Moment- Secrets to Turning Inquires into Reservations – Himmel
Strategic Partnerships- Managing and Co-marketing Alliances – Ellicott
The Future of Recreation on BLM Lands – Ratcliffe
How to Tailor Your Message to Travel Writers- Stuckey, Pearson Whartman, Harrison
2007
Utah Cooperative Marketing Efforts – Utah Travel Council
Accident Response and Emergency Action Plan
CTO “Fresh Air and Fond Memories Served Daily” –Kim McNulty
Dinosaur National Monument / Interpretive Trip Planning
2008
America Outdoors Marketing & Management Conference
Recruiting, Hiring & Interviewing Techniques Beverly Baymanyari
Management Self-assessment Identifying and Improving Strengths – Harry Chambers
Make Selling Fun to Standout – Leesa Barns
Managing by Performance to Create a Culture of Achievement – Harry Chambers
The New Secrets to Dominate Organic Search – Teddy Garcia
Changes in NPS Concession Management
2009
Developing A Risk Management Plan – Rietz
Developing a Emergency Response Plan
2010
Colorado Water Issues – Alex Davis DNR
Best Practices / DOT Regulations
Current Legal Issues Affecting Outfitters – Tracy Knutson
Utah Liability Waiver – Gainer Walbilling
2010
International Marketing & Management Revolution America Outdoors Association
Increasing Sales Through Generational Marketing –Randall
Future Trends in Travel & Tourism – Randall
15 Passenger Van Protocols
Interagency Visitor Use and Capacity Workgroup – Close (USFS)
Leadership Strategies- Rosenberg
Team Building- Strategies to Motive for Peak Performance – Kragenbrink
Using Social Media for Viral Marketing- Jones
Five Vital Qualities of Management- Kragenbrink
2011
Accessibility for Disabled Veterans – Palma / Hankins (BLM)
Uncovering Workers’ Compensation Fraud – Winchell
Incident Response from the Tour Operators Perspective- Knutson